Accredited examination courses and practical workshops delivered by expert consultant-trainers with real-world IT organisational experience.
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What is Agile Project Management? Businesses all over the world are realising the benefits of adopting an Agile culture within their organisations. Agile Project Management methodologies can speed up the development process, bring products to market quicker, increase customer satisfaction, improve…
The Foundation AgilePM certification lives up to its name by providing the users of the method with the core principles needed to facilitate a successful project, while allowing a degree of scope and agility that not many other methodologies provide. With a clear, concise and detailed perspective…
The practitioner level empowers, encourages and equips you with an in-depth knowledge of not just the certification, but also how to apply and implement these principles into the life of a project manager on a daily basis. … This AgilePM Practitioner course offers learners: • Instant online…
Artificial Intelligence Fundamentals provides an accessible introduction to the terminology, principles and practical considerations associated with artificial intelligence.
Develop a structured, coordinated approach to preparing for, managing and learning from major incidents.
A practical workshop exploring the organisational, cultural and operational foundations needed to make Problem Management effective and demonstrate its value.
COBIT® 2019 Foundation introduces the concepts, principles and methodologies used to establish, enhance and maintain an effective system for the governance and management of enterprise information and technology.
Develop a practical approach that helps teams identify, prioritise and deliver worthwhile improvements through their everyday work.
If your customers don’t see value in what you do……then you are a cost. Whilst cost will always be a key factor to business customers, it is ultimately the perceived customer value of the services provided that ultimately influences the business view of whether they feel they are…
Develop the communication skills needed to build customer confidence, manage difficult interactions and strengthen relationships between IT teams and the people they support.
The ISTQB Certified Tester Foundation Level (CTFL) v4.0 course is the ideal starting point for professionals who want to build or advance their career in software testing. This fully accredited ISTQB training course provides a strong foundation in software testing principles and prepares you to…
The ITIL® Experience (Version 5) course provides practical guidance on how to design and manage digital products and services that deliver exceptional user experiences, aligned with the ITIL framework. This course focuses on helping organizations create user-centric, outcome-driven experiences by…
The ITIL® Foundation (Version 5) course introduces the key concepts of digital product and service management and provides a common language for effective IT service management across organizations. This course offers a clear overview of the ITIL framework, including its guiding principles, core…
The ITIL® Foundation Bridge (Version 5) course is designed for professionals who already hold the ITIL® 4 Foundation certification and want to transition to the latest version of the ITIL framework. This focused bridging course covers only the new, updated, and expanded concepts introduced in ITIL Version 5…
The ITIL Managing Professional Transition (Version 5) course is designed for experienced ITIL professionals who want to transition to the latest version of ITIL through a focused learning route. This course is suitable for candidates who already hold an eligible advanced ITIL designation and want…
The ITIL® Product (Version 5) course provides practical guidance on how to design, develop, deliver, and manage digital products and services in alignment with the ITIL framework. This course focuses on enabling organizations to innovate and co-create value through digital products, while…
The ITIL® Service (Version 5) course provides practical guidance on how to deliver, manage, and optimize digital services across the full service lifecycle using the ITIL framework. This course focuses on helping organizations achieve excellence in digital service management by aligning people…
The ITIL® Specialist: Collaborate, Assure and Improve course provides practical guidance across five interconnected ITIL management practices: Relationship Management, Supplier Management, Service Level Management, Continual Improvement and Information Security Management.
The ITIL Specialist: Monitor, Support and Fulfil combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the concepts covered in the five…
The ITIL® Specialist: Plan, Implement and Control course provides practical guidance across five interconnected ITIL management practices: IT Asset Management, Change Enablement, Deployment Management, Release Management and Service Configuration Management.
The ITIL® Strategy (Version 5) course provides practical guidance on how to develop, align, and implement effective strategies that connect technology investments with business outcomes. This course focuses on enabling organizations to act with clarity, confidence, and purpose, ensuring that…
The ITIL® Transformation (Version 5) course provides practical guidance on how to plan, execute, and sustain organizational transformation in complex and rapidly changing environments. This course focuses on enabling organizations to successfully transform by balancing governance, execution, and…
The 3-Day ITIL® 4 Foundation course is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. ITIL 4 takes candidates through a…
The purpose of ITIL 4 is to provide organizations with comprehensive guidance for the management of IT-enabled service in the digital economy. A key aspect to the digital economy is digital technology, the changes created by which requires organizations to work differently – the need for an…
The ITIL®4 Managing Professional + Foundation bundle includes all of the courses needed to take a candidate who has no existing ITIL4 qualifications through to achieving the ITIL4 Managing Professional qualification. The Managing Professional courses map directly onto the ITIL4 Managing…
In this one-hour webinar, Adam Sawle, provides an insight into the ITIL4 Managing Professional - Create, Deliver & Support module, a module which many people consider to be the next logical progression from ITIL4 Foundation. ITIL4 introduces many new concepts that have propelled an already…
In this one-hour webinar, Adam Sawle, provides an insight into the ITIL4 Leader – Digital & IT Strategy module. The purpose of ITIL 4 is to provide organizations with comprehensive guidance for the management of IT-enabled service in the digital economy. A key aspect to the digital economy is…
In this one-hour webinar, Adam Sawle, provides an insight into the ITIL4 Strategist – Direct, Plan and Improve module. Clear direction, effective planning and a commitment to improvement are all necessary components of an effective IT organization. Direction helps to create and shape an action…
In this one-hour webinar, Adam Sawle, provides an insight into the ITIL4 Managing Professional – Drive Stakeholder Value module. Realizing value for stakeholders is a vital aspect of value co-created between the service provider and service consumers. The ‘customer journey’ is a concept introduced…
In this one-hour webinar, Adam Sawle, provides an insight into the ITIL4 Managing Professional – High Velocity IT module. Velocity in mathematical terms means speed with a direction. The High Velocity IT module therefore embraces this concept with recognition that IT organizations are looking to…
The ITIL 4 Change Enablement Practice module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Change Enablement Practice. It is intended to provide candidates with best practice guidance on how to maximize the number of…
This module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Continual Improvement Practice. It is intended to provide candidates with best practice guidance on how to align the organization’s practices and services with…
The ITIL 4 Deployment Management Practice module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Deployment Management Practice. It is intended to provide candidates with best practice guidance on how to move new or changed…
The ITIL 4 Practitioner: Incident Management practice module is for IT professionals who are involved in minimizing the negative impact of incidents by restoring normal service operation as quickly as possible. The individuals can demonstrate their understanding and application of the concepts…
This module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Information Security Management practice. It is intended to provide candidates with best practice guidance on how to protect the information needed by the organization…
The ITIL 4 Practitioner: IT Asset Management module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the IT Asset Management Practice. It is intended to provide candidates with best practice guidance on how to plan and manage the full…
The ITIL 4 Practitioner: Monitoring and Event Management practice module is for IT professionals who want to systematically observe services and service components, and record, report and respond to selected changes of state identified as events. The individuals can demonstrate their understanding…
The ITIL 4 Practitioner: Problem Management practice module is for IT professionals who want to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and manage workarounds and known errors. The individuals can demonstrate their understanding and…
This module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Relationship Management Practice. It is intended to provide candidates with best practice guidance on how to establish and nurture the links between the organization…
The ITIL 4 Release Management Practice module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Release Management Practice. It is intended to provide candidates with best practice guidance on how to make new and changed services…
The ITIL 4 Service Configuration Management Practice module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Service Configuration Management Practice. It is intended to provide candidates with best practice guidance on how to…
Service Desk is the point of contact between the service providers and users. Effective development and application of the practice can significantly influence user experience, customer experience, and the overall success of service relationships. The ITIL 4 Practitioner: Service Desk practice…
This module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Service Level Management Practice. It is intended to provide candidates with best practice guidance on how to set clear, business-based targets for service utility…
The ITIL 4 Practitioner: Service Request Management practice module is for IT professionals who want to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. The individuals can demonstrate their understanding…
This module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Supplier Management Practice. It is intended to provide candidates with best practice guidance on how to ensure that the organization’s suppliers and…
For an organization to effectively create, deliver and support its products and services it is essential to understand value and how value is created across each and every activity performed across the Service Value Chain.
To drive stakeholder value, all stakeholders must contribute to the co-creation of service value. The Drive Stakeholder Value course aims to guide stakeholders, whether they are customers or service providers, through the principles and practices of co-creating value through services. It will…
Organizations are becoming increasingly digitally enabled, and this course explores the primary activities within the digital value chain. Digitally focused organizations often require different ways of thinking and working from traditional IT service management operating models.
This course explores and explains principles, methods, and techniques that can be universally used to direct, plan, and improve. Thorough planning creates a shared understanding of how work will be organized and managed, allowing contributors to understand their roles and to coordinate and…
Adam Sawle hosts the latest in our series of specialist webinars introducing the Mastering IT Support Delivery (MISD) curriculum. Adam has the honour of introducing Noel Bruton, the scheme author who will explain to the webinar attendees the need for a pragmatic approach to IT support delivery and…
Explore how ITIL, Agile, Lean, DevOps and other approaches can work together to support modern, customer-focused IT services.
Leading a modern IT support organisation requires more than an understanding of Service Management frameworks. Managers must also develop the leadership, operational and customer-focused capabilities needed to deliver high-performing support services.
Today's IT Support professionals require far more than technical knowledge alone. They need a solid understanding of modern IT Service Management principles alongside the practical skills needed to deliver exceptional customer service, improve operational performance and continually enhance the…
PRINCE2® Project Management Foundation & Practitioner (Version 7) provides a complete route from understanding the PRINCE2 method to applying and tailoring it within realistic project situations.
PRINCE2® Project Management Foundation (Version 7) introduces the principles, practices and processes that underpin the PRINCE2 project management method.
PRINCE2® Project Management Practitioner (Version 7) develops your ability to apply and tailor the PRINCE2 method within realistic project situations.
Develop the practical communication, customer-service, problem-solving and service-management skills required to deliver professional and effective IT support.
Develop the leadership, strategic and practical capabilities required to manage a modern service desk and deliver an effective support operation.
In this one-hour webinar we will introduce the Service Desk Institute (SDI), the professional standards, the associated training courses, and explain the recent updates including alignment to ITIL4. SDI produces internationally recognised standards for service desk and IT support professionals…
This SIAM® Foundation certification program covers themes such as potential benefits as well as the challenges and risks of implementing Service Integration and Management (SIAM). It tests a candidate’s knowledge and understanding of the terminology and the core principles. Service…
The ITIL framework has evolved — and ITIL (Version 5) is here to help organisations thrive in a world shaped by digital transformation, AI, and continuous delivery. ITIL (Version 5) builds on the trusted foundations of ITIL 4 while introducing modern, practical guidance that aligns with how…
VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes. It describes how an organisation can define its service management principles and then use organisational capabilities, emerging technologies and a…
Making training stick is where SYSOP really earns its keep. Our Service Improvement Plans and Planning for ITSM workshops help organisations turn certification into lasting improvement on the ground, guided by consultants with 30 years in the field.
