ITIL® official syllabus courses and other core publications exist to educate participants about IT Best Practice – teaching them the content of the official guidance and testing their learning by examination.
The courses concentrate on “the what”, rather than “the how” of IT service management best practice.
Sadly, all too often when the focus is on the official syllabus, students return to the workplace under-equipped to deal with the challenges of bringing about change and putting the theory into practice.


Sysop firmly believes that the primary purpose of training is to change behaviour in the workplace.
We carry that purpose into the classroom in the delivery of our IT Best Practice examination courses and into our overall product set.
That means we offer practical workshops tailored to the specific needs of our client organisations.
But don't just take our word for it - take a look at what our students say...
“Thank you for making this an enjoyable course and having the patience to help me understand areas where I may have struggled.”
“Professional trainer with exceptional knowledge of the subject matter, with a friendly and interactive delivery style.”
“Appreciated the friendly, professional approach. Lunches and facilities excellent – thank you.”
“Very pleasant instructor, through, in depth revision.”
“As I said on the first day of the course. Pass or Fail is largely down to the quality of the teaching. Ours was clearly excellent”