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ITIL® official syllabus courses and other core publications exist to educate participants about IT Best Practice – teaching them the content of the official guidance and testing their learning by examination.
The courses concentrate on “the what”, rather than “the how” of IT service management best practice.
Sadly, all too often when the focus is on the official syllabus, students return to the workplace under-equipped to deal with the challenges of bringing about change and putting the theory into practice.
Sysop firmly believes that the primary purpose of training is to change behaviour in the workplace.
We carry that purpose into the classroom in the delivery of our IT Best Practice examination courses and into our overall product set.
That means we offer practical workshops tailored to the specific needs of our client organisations.
But don't just take our word for it - take a look at what our students say...
“Just a quick expression of my pleasure & joy at passing the ITIL Planning, Protection & Optimisation course! 36 out of 40 is a mark I am very proud of! [I still kick myself for the 4points I missed!] Anyway, just 2 weeks before then, I passed the ITIL Service Offerings & Agreements again with 36 out of 40. In November, I passed Service Transition with 34 out of 40. Prior to that, I had taken the ITIL Continual Service Improvement and got 36 out of 40 so a lot can be said for my intellect (no modesty) but I'd like to thank you for the environment you have created at Sysop. I truly enjoy studying there - which is why I have taken these courses in quick succession. ”
“The questions were challenging and I was unsure if I gave them what they wanted. Your preparation, practice questions and material were the key I think, many thanks.”
“One of the most enjoyable, beneficial and rewarding courses I have ever attended.”
“Professional trainer with exceptional knowledge of the subject matter, with a friendly and interactive delivery style.”
“The IT programme board convened on Wednesday and we had a lengthy discussion on ITIL . . and I can confirm that the [Sysop] overview session had an extremely positive impact. [Mark] was impressed with the feedback and has authorised me to approach our European and Middle East IT Managers to canvas opinion on them formally entering into ITIL qualifications to support the programme, something I think he wasn't contemplating for another twelve months. [We] now recognise some of the gaping holes we have and why, despite all the effort, things simply aren't working; [we need] to know more. Based on this, I think you can safely say that our overview was a success, Michelle was brilliant I have to say, she knew exactly how to handle the team. ”