ITIL® official syllabus courses and other core publications exist to educate participants about IT Best Practice – teaching them the content of the official guidance and testing their learning by examination.
The courses concentrate on “the what”, rather than “the how” of IT service management best practice.
Sadly, all too often when the focus is on the official syllabus, students return to the workplace under-equipped to deal with the challenges of bringing about change and putting the theory into practice.
Sysop firmly believes that the primary purpose of training is to change behaviour in the workplace.
We carry that purpose into the classroom in the delivery of our IT Best Practice examination courses and into our overall product set.
That means we offer practical workshops tailored to the specific needs of our client organisations.
But don't just take our word for it - take a look at what our students say...
“Very informative tutor, easy going and full of real-life examples - awesome guy! Had my doubts about this course, thinking it was going to be a chore but thanks to Stuart, it was very enjoyable and I now have a much better understanding of what ITIL is.”
“Very impressed with Stuart's training style. He made a very dry subject come alive.”
“Thank you to Chris Littlewood for being both very supportive and patient with our group as he took us through this learning experience.”
“We've made note of over 45 action points on the basis of this (OSA) course. Excellent course, run by a trainer who knew the subject in depth and added numerous examples from her own work experience.”
“I thought the training was excellent and very well presented. Stuart and Ian made a potentially very dry subject entertaining and enjoyable. Hopefully it has sunk in for the exam. THANK YOU!”