ITIL®4 Specialist - High Velocity IT
Organizations are becoming increasingly digitally enabled, and this course explores the primary activities within the digital value chain. Digitally focused organizations often require different ways of thinking and working from traditional IT service management operating models. The course therefore considers activities across the service value chain, with particular emphasis on accelerated value streams.
To find out more, watch our recorded High-Velocity IT webinar.
Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
- Understand the following terms:
- Digital organization
- High velocity IT
- Digital transformation
- IT transformation
- Digital products
- Digital technology
- Understand when the transformation to high velocity IT is desirable and feasible.
- Understand the five objectives associated with digital products – to achieve:
- Valuable investments – strategically innovative and effective application of IT
- Fast development - quick realization and delivery of IT services and IT-related products
- Resilient operations - highly resilient IT services and IT-related products
- Co-created value - effective interaction between service provider and consumer
- Assured conformance - to governance, risk and compliance (GRC) requirements.
Understand the digital product lifecycle in terms of the ITIL ‘operating model’
- Understand how high velocity IT relates to:
- The four dimensions of service management
- The ITIL service value system
- The service value chain
- The digital product lifecycle
Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
- Understand and know how to use the following concepts:
- Ethics
- Safety culture
- Lean Culture
- Toyota Kata
- Lean / Agile / Resilient / Continuous
- Service-dominant logic
- Design thinking
- Complexity thinking
Know how to contribute to achieving value with digital products
- Know how the service provider ensures valuable investments are achieved.
- Know how to use the following practices to contribute to achieving valuable investments
- Portfolio management
- Relationship management
- Know how the service provider ensures fast deployment is achieved
- Know how to use the following practices to contribute to achieving fast deployment
- Architecture management
- Business analysis
- Deployment management
- Service validation and testing
- Software development and management
- Know how the service provider ensures resilient operations are achieved.
- Know how to use the following practices to contribute to achieving resilient operations
- Availability management
- Capacity and performance management
- Monitoring and event management
- Problem management
- Service continuity management
- Infrastructure and platform management
- Know how the service provider ensures co-created value is achieved.
- Know how to use the following practices to contribute to achieving co-created value with the service consumer
- Relationship management
- Service design
- Service desk
- Know how the service provider ensures assured conformance is achieved.
- Know how to use the following practices to contribute to achieving assured conformance
- Information security management
- Risk management
The examination consists of 40 multiple-choice questions. Each question is worth one mark, and candidates must achieve 28 marks out of 40 (70%) to pass. The examination is closed book and lasts 90 minutes.
To attend this course, delegates must hold an ITIL v3 certification, ITIL 4 Foundation or the ITIL 4 Managing Professional certificate. Accredited training through an Accredited Training Organization or ITIL Official eLearning is mandatory before examination results can be released.
Virtual Training • Live Instructor-Led Online
Join an expert trainer in a live online classroom. The course is delivered in real time and includes trainer explanation, discussion, exercises and opportunities to ask questions. Electronic course materials and joining instructions are provided before the course.
e-Learning • Self-Paced
Study through professionally produced online learning at your own pace, with extended platform access so you can work around your existing commitments. The package includes the learning materials, interactive activities, practice questions and the relevant examination voucher where applicable.
e-Learning+ • Self-Paced + Extras
e-Learning+ includes everything provided with the standard e-Learning package (learning materials, interactive activities, practice questions and the relevant examination voucher where applicable), together with additional preparation and reassurance. This includes a mock examination and the PeopleCert Take2 exam re-sit option, subject to the applicable examination terms.
How it works
Book Online
Confirmed
Materials Sent
Virtual Training
Provided
Gain Certification
Purchase Online
Start Date
Exam Voucher Provided
Self-Paced Learning
Complete Exam
Certification
Purchase Online
Start Date
Exam Voucher Provided
Self-Paced Learning
Mock Examination
Complete Exam
Certification
Frequently Asked Questions
ITIL® is the world's most widely adopted framework for IT service management. It gives IT professionals a common language and a set of best practices for aligning IT services with business needs. Our ITIL courses are suited to anyone working in an IT support, operations or service-management role, from newcomers through to senior practitioners.
The price includes live virtual tuition and the course materials shown in the booking sidebar. Where applicable, the official examination is also included. Please check the “What’s Included” list for the exact inclusions for this course.
Yes. We can deliver private training for your team, either at your premises or through a dedicated live virtual session. Contact us with the number of delegates and your preferred dates, and we will provide a tailored quotation.
Cancellations and transfers are subject to our booking terms. Please see our Terms and Conditions for the applicable notice periods, charges and other important information.
Group discounts may be available when two or more delegates book the same course. Please contact us for a quotation.
Select your preferred date and click “Book Now” to book online. Alternatively, contact us on 01706 361110 or at and we will arrange the booking for you.
ITIL® is the world's most widely adopted framework for IT service management. It gives IT professionals a common language and a set of best practices for aligning IT services with business needs. Our ITIL courses are suited to anyone working in an IT support, operations or service-management role, from newcomers through to senior practitioners.
The price includes access to the self-paced online learning and the materials shown in the booking sidebar. Where applicable, the relevant examination voucher is also included. Please check the “What’s Included” list for the exact inclusions for this course.
After your purchase, we will contact you to confirm your preferred start date. Your course access and examination voucher will then be arranged. Please allow time for your booking to be processed.
Cancellation rights for digital learning may depend on whether course access has already been arranged or activated. Please see our Terms and Conditions for full details or contact us before purchasing if you have any questions.
Discounts may be available when purchasing e-Learning for multiple learners. Please contact us for a quotation.
The access period varies by course and is shown in the “What’s Included” information on the booking panel. Your access period begins from the agreed course start date.
Click “Book Now” to purchase the course online. We will then contact you to confirm your preferred start date and arrange access. Alternatively, call 01706 361110 or email and we will arrange the booking for you.
ITIL® is the world's most widely adopted framework for IT service management. It gives IT professionals a common language and a set of best practices for aligning IT services with business needs. Our ITIL courses are suited to anyone working in an IT support, operations or service-management role, from newcomers through to senior practitioners.
The price includes everything provided with the standard e-Learning package, together with the additional items shown in the booking sidebar. These may include a mock examination and an exam re-sit option. Please check the “What’s Included” list for the exact inclusions for this course.
e-Learning+ includes the same self-paced online learning as the standard e-Learning package, with additional exam preparation and support. The precise extras are shown in the “What’s Included” information for each course.
After your purchase, we will contact you to confirm your preferred start date. Your course access and examination voucher will then be arranged. Please allow time for your booking to be processed.
The access period varies by course and is shown in the “What’s Included” information on the booking panel. Your access period begins from the agreed course start date.
Yes. We can arrange e-Learning+ access for multiple learners and may be able to offer a tailored package. Contact us with your requirements and we will provide a quotation.
Cancellation rights for digital learning may depend on whether course access has already been arranged or activated. Please see our Terms and Conditions for full details or contact us before purchasing if you have any questions.
Discounts may be available when purchasing e-Learning+ for multiple learners. Please contact us for a quotation.
Click “Book Now” to purchase the course online. We will then contact you to confirm your preferred start date and arrange access. Alternatively, call 01706 361110 or email and we will arrange the booking for you.
Course Dates & Pricing
for ITIL®4 Specialist - High Velocity IT
Need different dates or an in-house course? We can arrange bespoke sessions for your team. Contact us to discuss your requirements →
Trusted by IT professionals
"Very impressed with Stuart's training style. He made a very dry subject come alive."
"I really enjoyed [the Apollo 13] course. It was very interactive and I think it will help our IT team understand the benefits of ITIL processes."
"I have recommended this [CBT ITIL Foundation Certificate] course to several people as it provides a high quality product at a very reasonable price. Congrats! Now, how about some of the other ITIL courses delivered in the same manner? Or a PRINCE 2 course? As a contractor, I cannot take classroom based courses as (a) I lose money (b) they cost too much More online courses please!"