ITIL® (Version 5) Qualification Scheme

The advanced modules are organized into three distinct streams:

1. ITIL Practice Manager (ITIL PM)
2. ITIL Managing Professional (ITIL MP)
3. ITIL Strategic Leader (ITIL SL)

Successfully completing the defined modules within a stream grants the respective designation.

Achieving all three designations leads to the highest recognition: the ITIL Master. In total, ITIL (Version 5) offers four designations, each building toward holistic
mastery of Product and Service Management.

To become an ITIL Practice Manager (ITIL PM), candidates complete ITIL Foundation and then choose one of the following specialization modules, each
including a set of practices:

• Monitor, Support & Fulfil (MSF): Service Desk, Incident Management, Problem Management, Service Request Management, Monitoring & Event Management
• Plan, Implement & Control (PIC): Change Enablement, Deployment Management, Release Management, Service Configuration Management, IT Asset Management
• Collaborate, Assure & Improve (CAI): Relationship Management, Supplier Management, Service Level Management, Continual Improvement, Information Security Management

To obtain the ITIL Practice Manager (Version 5) designation, candidates must also complete the ITIL Transformation course and pass the corresponding exam.

The ITIL Managing Professional (ITIL MP) designation requires ITIL Foundation plus the modules: Product, Service, Experience, and Transformation.

The ITIL Strategic Leader (ITIL SL) designation requires ITIL Foundation plus the modules: Strategy and Transformation.

ITIL Transformation is a core component of every designation within ITIL (Version 5). It only needs to be completed once, and the achievement counts across all designations.

AI Governance is introduced as an extension module, reflecting the importance of managing AI responsibly within service management.

The ITIL Master designation recognizes deep expertise and the proven ability to adopt ITIL in complex, real-world contexts.