VeriSM™ Foundation
VeriSM™ is a service management approach designed for organisations operating in a rapidly changing digital environment. It helps organisations develop a flexible operating model that brings together governance, service management principles, people, technology and a range of management practices to support the delivery of valuable products and services.
At the centre of the approach is the VeriSM Management Mesh. This helps an organisation select and combine the practices, technologies, resources and environmental considerations most appropriate to a particular product or service, rather than applying one fixed way of working in every situation.
The VeriSM model follows four stages—Define, Produce, Provide and Respond—and considers how organisations can adapt their approach as customer requirements, technologies and business priorities change.
VeriSM™ Foundation introduces the essential concepts of service management in the digital age. It explores organisational governance, service culture, people and structure, progressive management practices, emerging technologies and the practical application of the VeriSM model.
Who Should Attend?
The course is suitable for anyone involved in developing, delivering, supporting or improving technology-enabled products and services. This includes service management professionals, managers, team leaders, process and practice owners, project and change professionals, and people beginning a career in digital services or IT service management.
There are no formal prerequisites.
The Service Organization
- Organisational context
- Define key elements of an organization
- Define how to optimise organisational interactions
- Organisational governance
- Define the elements of organizational governance (evaluate, direct, monitor)
- Explain how governance “flows” through an organization
- Digital transformation
- Define the impact of new technology on organizations
- Describe the impact of digital transformation on service management
Service Culture
- People and Organisational Structure
- Define a service culture
- Explain the elements of a service culture
- Organisation structure
- Define the differences between a leader and a manager
- Explain the competencies of the service management professional
- List the elements of a well-functioning team
- Service management challenges
- Explain methods to overcome team challenges (silos, virtual teams)
- Explain the challenges of managing consumers
- Describe the elements of communication
Explain organisational change principles
The VeriSM™ Model
- Define the elements of the VeriSM™ model
- Explain how VeriSM™ re-defines service management
- Explain how VeriSM™ uses the management mesh to create and
stabilize services - Explain the elements within each of the four stages of the VeriSM™ model
- Define
- Produce
- Provide
- Respond
- Adapting the VeriSM™ model
- Define the process of selecting and integrating management practices.
- Explain the characteristics of successful operating models
Progressive Practices
- Indicate the success factors for adopting progressive management
practices - Clarify the key concepts and when to apply Agile, DevOps, SIAM™, Lean as a management practice
Innovative Technologies
- Impact of Technology
- Summarize the implications of technology on service management
- Explain the benefits of cloud, virtualization, and automation
- Explain the impact of big data, internet of things, mobile computing, bring your own device on service management
- Describe serverless computing, artificial intelligence, Robotic Process Automation (RPA), Machine Learning, and containerization
Getting Started with VeriSM™
- Identify how to get started
- Describe how to move from reactive to proactive operations
- 60 minutes (1 hour) 'closed book'
- 40 multiple choice questions
- Pass mark is 65% (26/40)
Virtual Training • Live Instructor-Led Online
Join an expert trainer in a live online classroom. The course is delivered in real time and includes trainer explanation, discussion, exercises and opportunities to ask questions. Electronic course materials and joining instructions are provided before the course.
e-Learning • Self-Paced
Study through professionally produced online learning at your own pace, with extended platform access so you can work around your existing commitments. The package includes the learning materials, interactive activities, practice questions and the relevant examination voucher where applicable.
How it works
Book Online
Confirmed
Materials Sent
Virtual Training
Provided
Gain Certification
Purchase Online
Start Date
Exam Voucher Provided
Self-Paced Learning
Complete Exam
Certification
Frequently Asked Questions
VeriSM™ is a flexible service management approach for organisations delivering products and services in a digital environment. It helps organisations combine appropriate management practices, emerging technologies, people and resources according to the needs of each product or service. The Foundation course is suitable for service management professionals and anyone involved in developing, delivering, supporting or improving technology-enabled services.
Yes. VeriSM™ Foundation can be arranged as private trainer-led training for your team, either through a live online classroom or face-to-face at an agreed location. Contact us with your preferred format, approximate number of delegates and proposed dates for a tailored quotation.
The price includes live virtual tuition and the course materials shown in the booking sidebar. Where applicable, the official examination is also included. Please check the “What’s Included” list for the exact inclusions for this course.
Yes. We can deliver private training for your team, either at your premises or through a dedicated live virtual session. Contact us with the number of delegates and your preferred dates, and we will provide a tailored quotation.
Cancellations and transfers are subject to our booking terms. Please see our Terms and Conditions for the applicable notice periods, charges and other important information.
Group discounts may be available when two or more delegates book the same course. Please contact us for a quotation.
Select your preferred date and click “Book Now” to book online. Alternatively, contact us on 01706 361110 or at and we will arrange the booking for you.
VeriSM™ is a flexible service management approach for organisations delivering products and services in a digital environment. It helps organisations combine appropriate management practices, emerging technologies, people and resources according to the needs of each product or service. The Foundation course is suitable for service management professionals and anyone involved in developing, delivering, supporting or improving technology-enabled services.
The price includes access to the self-paced online learning and the materials shown in the booking sidebar. Where applicable, the relevant examination voucher is also included. Please check the “What’s Included” list for the exact inclusions for this course.
After your purchase, we will contact you to confirm your preferred start date. Your course access and examination voucher will then be arranged. Please allow time for your booking to be processed.
Cancellation rights for digital learning may depend on whether course access has already been arranged or activated. Please see our Terms and Conditions for full details or contact us before purchasing if you have any questions.
Discounts may be available when purchasing e-Learning for multiple learners. Please contact us for a quotation.
The access period varies by course and is shown in the “What’s Included” information on the booking panel. Your access period begins from the agreed course start date.
Click “Book Now” to purchase the course online. We will then contact you to confirm your preferred start date and arrange access. Alternatively, call 01706 361110 or email and we will arrange the booking for you.
Course Dates & Pricing
for VeriSM™ Foundation
| Start Date | End Date | Duration | Location | Delivery | Price | |
|---|---|---|---|---|---|---|
| Dates on request | Three-Days | Online | Live Instructor-Led Online | £950 + VAT (£1,140 inc VAT) | Enquire |
Need different dates or an in-house course? We can arrange bespoke sessions for your team. Contact us to discuss your requirements →
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"Excellent course, very professional and well delivered. The environment and refreshments were also excellent."
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"Very informative tutor, easy going and full of real-life examples - awesome guy! Had my doubts about this course, thinking it was going to be a chore but thanks to Stuart, it was very enjoyable and I now have a much better understanding of what ITIL is."