SIAM® Foundation
This SIAM® Foundation certification program covers themes such as potential benefits as well as the challenges and risks of implementing Service Integration and Management (SIAM). It tests a candidate’s knowledge and understanding of the terminology and the core principles.
Service Integration and Management creates an environment where IT professionals can effectively orchestrate the increasing array of business solutions and services, whether they are delivered internally, externally or from the cloud.
The EXIN Foundation Certificate in SIAM® is the most relevant and practical resource for skills and knowledge development, aligning Service Management framework processes and enabling businesses of any size to effectively manage multi-sourcing. This includes outsourcing, SaaS, PaaS and Cloud and benefits a very broad range of stakeholders.
The SIAM® certification also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem.
A candidate who successfully completes the EXIN SIAM® Foundation knows how Service Integration and Management delivers business value and is able to contribute to the implementation and use of Service Integration and Management in an organisation.
By the end of this course, you will be able to:
The course opens with how Service Integration and Management came about, why organisations adopt it, and the potential benefits it brings — alongside the challenges and risks of implementing SIAM in real environments.
Cover the Service Integration and Management implementation roadmap — the staged path organisations follow when moving toward a SIAM operating model rather than treating it as a single switch-flip event.
Cover SIAM roles and responsibilities so candidates know how the integrator, service providers and customer functions fit together day to day — and how to contribute to that work productively.
Build the language to explain how SIAM delivers business value — orchestrating an increasing array of business solutions and services whether they are delivered internally, externally or from the cloud.
Translate the framework into the candidate’s own context — using SIAM to spot opportunities to improve how multi-sourcing (outsourcing, SaaS, PaaS, Cloud) is currently handled.
Understand process theory and have an awareness of common processes in a SIAM environment — the syllabus’s bridge between general Service Management framework processes and SIAM-specific application.
Cover the implementation tooling and data considerations called out in the SIAM® certification — the practical infrastructure decisions that determine whether a SIAM model actually runs.
This certification includes the following topics:
- Introduction to Service Integration and Management
- Service Integration and Management implementation roadmap
- Service Integration and Management and its relation to other management practices
- Service Integration and Management roles and responsibilities
- Service Integration and Management practices
- Processes to support Service Integration and Management
- Service Integration and Management challenges and risks
There are no formal prerequisites for this foundation-level course. Some familiarity with IT service management terminology or experience of working with multiple service providers may be helpful but is not essential.
The course is suitable for service managers, supplier and vendor managers, process owners, service architects, project and change professionals, business relationship managers and anyone involved in coordinating services delivered by multiple providers.
The certification will create clarity and consensus for anyone involved in service management, specifically:
- Chief Strategy Officers (CSOs)
- Chief Information Officers (CIOs)
- Chief Technical Officers (CTOs)
- Service Managers
- Service Provider Portfolio Strategists/Leads
- Process Managers
- Project Managers
- Change Managers
- Service Level Managers
- Business Relationship Managers
- Program Managers
- Supplier Managers
- Service Architects
- Process Architects
- Business Change Practitioners and
- Organizational Change Practitioners
Virtual Training • Live Instructor-Led Online
Join an expert trainer in a live online classroom. The course is delivered in real time and includes trainer explanation, discussion, exercises and opportunities to ask questions. Electronic course materials and joining instructions are provided before the course.
e-Learning • Self-Paced
Study through professionally produced online learning at your own pace, with extended platform access so you can work around your existing commitments. The package includes the learning materials, interactive activities, practice questions and the relevant examination voucher where applicable.
How it works
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Frequently Asked Questions
Service Integration and Management, or SIAM, is an approach for coordinating multiple internal and external service providers so that they work together to deliver consistent, end-to-end services. It is particularly relevant to service managers, supplier managers and others working in complex or multi-provider environments.
The price includes live virtual tuition and the course materials shown in the booking sidebar. Where applicable, the official examination is also included. Please check the “What’s Included” list for the exact inclusions for this course.
Yes. We can deliver private training for your team, either at your premises or through a dedicated live virtual session. Contact us with the number of delegates and your preferred dates, and we will provide a tailored quotation.
Cancellations and transfers are subject to our booking terms. Please see our Terms and Conditions for the applicable notice periods, charges and other important information.
Group discounts may be available when two or more delegates book the same course. Please contact us for a quotation.
Select your preferred date and click “Book Now” to book online. Alternatively, contact us on 01706 361110 or at and we will arrange the booking for you.
ITIL® is the world's most widely adopted framework for IT service management. It gives IT professionals a common language and a set of best practices for aligning IT services with business needs. Our ITIL courses are suited to anyone working in an IT support, operations or service-management role, from newcomers through to senior practitioners.
The price includes access to the self-paced online learning and the materials shown in the booking sidebar. Where applicable, the relevant examination voucher is also included. Please check the “What’s Included” list for the exact inclusions for this course.
After your purchase, we will contact you to confirm your preferred start date. Your course access and examination voucher will then be arranged. Please allow time for your booking to be processed.
Cancellation rights for digital learning may depend on whether course access has already been arranged or activated. Please see our Terms and Conditions for full details or contact us before purchasing if you have any questions.
Discounts may be available when purchasing e-Learning for multiple learners. Please contact us for a quotation.
The access period varies by course and is shown in the “What’s Included” information on the booking panel. Your access period begins from the agreed course start date.
Click “Book Now” to purchase the course online. We will then contact you to confirm your preferred start date and arrange access. Alternatively, call 01706 361110 or email and we will arrange the booking for you.
Course Dates & Pricing
for SIAM® Foundation
| Start Date | End Date | Duration | Location | Delivery | Price | |
|---|---|---|---|---|---|---|
| Dates on request | 2 Days | Online | Live Instructor-Led Online | £1,249 + VAT (£1,498.80 inc VAT) | Enquire |
Need different dates or an in-house course? We can arrange bespoke sessions for your team. Contact us to discuss your requirements →
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