The ITIL® Foundation (Version 5) course introduces the key concepts of digital product and service management and provides a common language for effective IT service management across organizations.
This course offers a clear overview of the ITIL framework, including its guiding principles, core models, and fundamental concepts. It explains how organizations create, deliver, and continually improve products and services while co-creating value with stakeholders.
ITIL 5 reflects modern ways of working, incorporating automation, artificial intelligence, and data-driven decision-making, while remaining adaptable to different organizational needs and levels of maturity.
This course is suitable for professionals in roles such as:
The ITIL® Foundation (Version 5) course includes the following:
The ITIL Foundation (Version 5) examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the ITIL Framework, as described in the syllabus below, to be awarded the ITIL Foundation qualification. The ITIL Foundation (Version 5) is a prerequisite for the ITIL (Version 5) higher level qualifications, which assess the candidate’s ability to apply their understanding of the relevant parts of the ITIL Framework in context.
Candidates wishing to be trained and examined for this qualification should have a general awareness of IT and appreciation of their own business environment and should take the opportunity to do some pre-course reading focusing on the documentation provided.
Join an expert trainer in a live online classroom. The course is delivered in real time and includes trainer explanation, discussion, exercises and opportunities to ask questions. Electronic course materials and joining instructions are provided before the course.
Study through professionally produced online learning at your own pace, with extended platform access so you can work around your existing commitments. The package includes the learning materials, interactive activities, practice questions and the relevant examination voucher where applicable.
e-Learning+ includes everything provided with the standard e-Learning package (learning materials, interactive activities, practice questions and the relevant examination voucher where applicable), together with additional preparation and reassurance. This includes a mock examination and the PeopleCert Take2 exam re-sit option, subject to the applicable examination terms.
ITIL® is the world's most widely adopted framework for IT service management. It gives IT professionals a common language and a set of best practices for aligning IT services with business needs. Our ITIL courses are suited to anyone working in an IT support, operations or service-management role, from newcomers through to senior practitioners.
The price includes live virtual tuition and the course materials shown in the booking sidebar. Where applicable, the official examination is also included. Please check the “What’s Included” list for the exact inclusions for this course.
Yes. We can deliver private training for your team, either at your premises or through a dedicated live virtual session. Contact us with the number of delegates and your preferred dates, and we will provide a tailored quotation.
Cancellations and transfers are subject to our booking terms. Please see our Terms and Conditions for the applicable notice periods, charges and other important information.
Group discounts may be available when two or more delegates book the same course. Please contact us for a quotation.
Select your preferred date and click “Book Now” to book online. Alternatively, contact us on 01706 361110 or at and we will arrange the booking for you.
The price includes access to the self-paced online learning and the materials shown in the booking sidebar. Where applicable, the relevant examination voucher is also included. Please check the “What’s Included” list for the exact inclusions for this course.
After your purchase, we will contact you to confirm your preferred start date. Your course access and examination voucher will then be arranged. Please allow time for your booking to be processed.
Cancellation rights for digital learning may depend on whether course access has already been arranged or activated. Please see our Terms and Conditions for full details or contact us before purchasing if you have any questions.
Discounts may be available when purchasing e-Learning for multiple learners. Please contact us for a quotation.
The access period varies by course and is shown in the “What’s Included” information on the booking panel. Your access period begins from the agreed course start date.
Click “Book Now” to purchase the course online. We will then contact you to confirm your preferred start date and arrange access. Alternatively, call 01706 361110 or email and we will arrange the booking for you.
The price includes everything provided with the standard e-Learning package, together with the additional items shown in the booking sidebar. These may include a mock examination and an exam re-sit option. Please check the “What’s Included” list for the exact inclusions for this course.
e-Learning+ includes the same self-paced online learning as the standard e-Learning package, with additional exam preparation and support. The precise extras are shown in the “What’s Included” information for each course.
After your purchase, we will contact you to confirm your preferred start date. Your course access and examination voucher will then be arranged. Please allow time for your booking to be processed.
The access period varies by course and is shown in the “What’s Included” information on the booking panel. Your access period begins from the agreed course start date.
Yes. We can arrange e-Learning+ access for multiple learners and may be able to offer a tailored package. Contact us with your requirements and we will provide a quotation.
Cancellation rights for digital learning may depend on whether course access has already been arranged or activated. Please see our Terms and Conditions for full details or contact us before purchasing if you have any questions.
Discounts may be available when purchasing e-Learning+ for multiple learners. Please contact us for a quotation.
Click “Book Now” to purchase the course online. We will then contact you to confirm your preferred start date and arrange access. Alternatively, call 01706 361110 or email and we will arrange the booking for you.
for ITIL® Foundation (Version 5)
| Start Date | End Date | Duration | Location | Delivery | Price | |
|---|---|---|---|---|---|---|
| 7 Dec 2026 | 8 Dec 2026 | 2 Days | Online | Virtual | £1,495 + VAT (£1,794 inc VAT) | Book Now Enquire |
| 18 Jan 2027 | 19 Jan 2027 | 2 Days | Online | Virtual | £1,495 + VAT (£1,794 inc VAT) | Book Now Enquire |
| 1 Mar 2027 | 2 Mar 2027 | 2 Days | Online | Virtual | £1,495 + VAT (£1,794 inc VAT) | Book Now Enquire |
| 12 Apr 2027 | 13 Apr 2027 | 2 Days | Online | Virtual | £1,495 + VAT (£1,794 inc VAT) | Book Now Enquire |
| 17 May 2027 | 18 May 2027 | 2 Days | Online | Virtual | £1,495 + VAT (£1,794 inc VAT) | Book Now Enquire |
| 28 Jun 2027 | 29 Jun 2027 | 2 Days | Online | Virtual | £1,495 + VAT (£1,794 inc VAT) | Book Now Enquire |
Need different dates or an in-house course? We can arrange bespoke sessions for your team. Contact us to discuss your requirements →
"Thank you for presenting such a good course, it was one of the best I have ever attended."
"Appreciated the friendly, professional approach. Lunches and facilities excellent – thank you."
"We've made note of over 45 action points on the basis of this (OSA) course. Excellent course, run by a trainer who knew the subject in depth and added numerous examples from her own work experience."
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