ITIL® Managing Professional Transition (Version 5)
The ITIL Managing Professional Transition (Version 5) course is designed for experienced ITIL professionals who want to transition to the latest version of ITIL through a focused learning route.
This course is suitable for candidates who already hold an eligible advanced ITIL designation and want to update their knowledge of ITIL Version 5 without completing all modules individually.
The course consolidates key concepts from ITIL Product, ITIL Service, ITIL Experience and ITIL Transformation, helping delegates understand how digital products and services are designed, built, delivered, supported and continually improved, as well as how organizational transformation can be governed and sustained.
Delegates will explore the ITIL Product and Service Lifecycle, the role of value chain activities, the importance of experience-led service and product management, and the growing influence of AI, automation, governance and digital operating models.
By the end of the course, delegates will be better prepared to apply ITIL Version 5 concepts to real-world product, service and experience management scenarios and to prepare for the relevant PeopleCert examinations.
- ITIL guiding principles
- ITIL Product and Service Lifecycle
- ITIL Four Dimensions of Product and Service Management
- ITIL Value System
- Digital products and digital services
- How digital products and services create value
- Lifecycle management activities for digital products and services
- Experience as human responses, including feelings, thoughts and bodily states
- Digital experience and the ITIL Experience Model
- Key concepts of the ITIL value chain activities
- Practices that enable each activity
- How vision, positioning and portfolio inform discovery
- Acquisition of technology, people and third-party services
- Design, build, transition, operate, deliver and support activities
- Typical outputs from each activity
- Critical success factors and metrics
- Recommendations for effective discovery, design, acquisition, build, transition, operation, delivery and support
- Managing the end-to-end product and service lifecycle
- Product vendor and service provider value streams
- Organizational and technology enablement across the lifecycle
- How experience is reflected in the ITIL Four Dimensions
- Improving experience through the Four Dimensions
- Experience moments across the product and service lifecycle
- Functional and relational interactions
- Stakeholder role mapping
- Experience capture and experience evidence
- Personal, functional, relational and contextual experience domains
- Service relationships, agreements and journeys
- Consumer and provider stakeholder journeys
- Digital experience improvement
- Trust and psychological safety in experience improvement
- ITIL AI Capability Model
- AI governance
- How AI governance supports experience
- How AI and automation affect product management
- How AI and automation affect service management
- How AI can support product, service and experience management
- Digital ethics in experience management
- How ITIL and DevOps can be used together
- How ITIL and DevOps support the product and service lifecycle
- Why project management is important in ITIL
- How ITIL and PRINCE2 are complementary in managing the product and service lifecycle
- Key transformation and governance concepts
- The ITIL Transformation Model
- Governance, positioning, execution and learning
- Transformation patterns and approaches
- Measuring progress and evaluating outcomes
- Supporting sustainable organizational change
The ITIL Managing Professional Transition route includes two required exams, which can be scheduled separately and taken in any order.
Exam 1: ITIL Transformation
- 40 questions
- Multiple choice
- 90 minutes
- Open book
- Pass mark: 70%
Exam 2: ITIL Managing Professional Transition – Product, Service and Experience (Version 5)
- 60 questions
- Multiple choice
- 120 minutes
- Open book
- Pass mark: 70%
- The exam uses the ITIL Car Rental Scenario as background information for the questions
The Managing Professional Transition exam assesses understanding and application of ITIL Version 5 concepts across digital product management, service management, experience management, AI, automation, value chains and related frameworks.
To be awarded the ITIL Managing Professional Version 5 designation, candidates must also successfully pass the ITIL Transformation Version 5 exam.
This course is intended for experienced ITIL professionals. To be eligible for the ITIL Managing Professional Transition route, delegates must hold ITIL 4 Managing Professional, ITIL 4 Master, ITIL v3 Expert or ITIL v3 Master. Delegates are expected to have a strong working knowledge of ITIL and experience applying service management concepts in practice. Certification also requires completion of accredited training and successful completion of both examinations.
Virtual Training • Live Instructor-Led Online
Join an expert trainer in a live online classroom. The course is delivered in real time and includes trainer explanation, discussion, exercises and opportunities to ask questions. Electronic course materials and joining instructions are provided before the course.
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Frequently Asked Questions
The ITIL Managing Professional Transition (Version 5) course provides an accelerated route for eligible advanced ITIL qualification holders to update their knowledge and achieve the ITIL Managing Professional (Version 5) designation without completing each module separately.
Delegates must hold one of the following designations: ITIL 4 Managing Professional, ITIL 4 Master, ITIL v3 Expert or ITIL v3 Master. ITIL Foundation or a single ITIL 4 advanced certificate is not sufficient for this transition route.
No. Eligible advanced ITIL designation holders can take the Managing Professional Transition route without completing ITIL Foundation (Version 5). Your existing designation provides the prerequisite knowledge for this accelerated route.
The course brings together key concepts from ITIL Product, ITIL Service, ITIL Experience and ITIL Transformation. It covers digital product and service lifecycle management, value chains, experience-led design, AI, automation, governance, modern operating models and organizational transformation.
Yes. Candidates must complete accredited training through an Accredited Training Organization or an eligible PeopleCert official learning route. Proof of training completion is required before examination results can be released.
Two examinations must be passed. The first is ITIL Transformation (Version 5), consisting of 40 multiple-choice questions over 90 minutes. The second covers Product, Service and Experience and consists of 60 multiple-choice questions over 120 minutes. Both examinations are open book and have a 70% pass mark.
Yes. The examinations can be scheduled separately and taken in either order. Both must be passed before the ITIL Managing Professional (Version 5) designation can be awarded.
Both examinations are open book. Candidates may use the applicable official ITIL publications in accordance with PeopleCert’s open-book examination rules. Full examination instructions are provided by PeopleCert when the examinations are booked.
After completing the accredited training and passing both required examinations, eligible candidates will achieve the ITIL Managing Professional (Version 5) designation, demonstrating updated knowledge across digital products, services, experience management and transformation.
Course Dates & Pricing
for ITIL® Managing Professional Transition (Version 5)
| Start Date | End Date | Duration | Location | Delivery | Price | |
|---|---|---|---|---|---|---|
| 14 Dec 2026 | 18 Dec 2026 | 5 Days | Online | Virtual | £1,925 + VAT (£2,310 inc VAT) | Book Now Enquire |
| 15 Feb 2027 | 19 Feb 2027 | 5 Days | Online | Virtual | £1,925 + VAT (£2,310 inc VAT) | Book Now Enquire |
| 12 Apr 2027 | 16 Apr 2027 | 5 Days | Online | Virtual | £1,925 + VAT (£2,310 inc VAT) | Book Now Enquire |
| 7 Jun 2027 | 11 Jun 2027 | 5 Days | Online | Virtual | £1,925 + VAT (£2,310 inc VAT) | Book Now Enquire |
Need different dates or an in-house course? We can arrange bespoke sessions for your team. Contact us to discuss your requirements →
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"Well run course - succinct but informative. Made me feel welcome from reception and throughout the day. Course was interactive enough without the dreaded roleplay and scenario acting! Good use of Agile questionnaire - gives good feel / sensing to applying it to the real world, i.e. back in the workplace."
"John was one of the best trainers I have ever been involved with. His understanding of not just PRINCE2 is incredible."
"Very informative with lots of ideas to put into practice. Ian knew his subject matter well and demonstrated it perfectly."