ITIL®4 Strategist - Direct, Plan and Improve
This course explores and explains principles, methods, and techniques that can be universally used to direct, plan, and improve. Thorough planning creates a shared understanding of how work will be organized and managed, allowing contributors to understand their roles and to coordinate and collaborate efficiently and effectively. Identifying and acting upon improvement opportunities ensures that the organization grows and remains successful and competitive over time. The course therefore focuses on activities in and around Plan and Improve.
To find out more, watch our recorded Direct, Plan and Improve webinar.
Understand the Key Concepts of Direct, Plan & Improve
- Understand the following key terms:
- Direction
- Planning
- Improvement
- Operating Model
- Methods
- Risks
- Scope of control
- Understand the differences between the following key concepts:
- Vision and Mission
- Strategy, Tactics and Operations
- Governance, compliance and management
- Policies, Controls and Guidelines
- Understand the concepts of Value, Outcomes, Costs & Risks and their relationships to direction, planning & improvement
Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- Identify the scope of control and within this:
- Know how to cascade goals and requirements
- Know how to define effective policies, controls and guidelines
- Know how to place decision-making authority at the correct level
Understand the role of GRC and know how to integrate the principles and methods into the service value system
- Understand the role of risk and risk management in DPI
- Understand how governance impacts DPI
- Know how to ensure that controls are sufficient, but not excessive
Understand and know how to use the key principles and methods of continual improvement for all types of improvements
- Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS
- Know how to identify assessment objectives, outputs, requirements and criteria
- Know how to select an appropriate assessment method for a particular situation
- Know how to define and prioritize desired outcomes of an improvement
- Know how to build, justify and advocate for a business case
- Know how to conduct:
- Improvement reviews
- Analysis of lessons learned
- Know how to embed continual improvement at all levels of the SVS.
Understand and know how to use the key principles and methods of Communication and Organizational Change Management for direction, planning and improvement
- Understand the nature, scope and potential benefits of organizational change management
- Know how to use the key principles and methods of Communication & OCM:
- Identify and manage different types of stakeholders
- Effectively communicate with and influence others
- Establish effective feedback channels
- Know how to establish effective interfaces across the value chain
Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
- Know how to define indicators and metrics to support objectives
Understand and know how to direct, plan and improve value streams and practices
- Understand the differences between value streams and practices and how those differences impact direction, planning and improvement
- Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.
- Addressing the 4 dimensions
- Applying the guiding principles
- Value stream mapping
- Optimization of workflow
- Elimination of waste
- Ensuring & utilizing feedback
The examination consists of 40 multiple-choice questions. Each question is worth one mark, and candidates must achieve 28 marks out of 40 (70%) to pass. The examination is closed book and lasts 90 minutes.
To attend this course, delegates must hold an ITIL v3 certification, ITIL 4 Foundation or the ITIL 4 Managing Professional certificate. Accredited training through an Accredited Training Organization or ITIL Official eLearning is mandatory before examination results can be released.
Virtual Training • Live Instructor-Led Online
Join an expert trainer in a live online classroom. The course is delivered in real time and includes trainer explanation, discussion, exercises and opportunities to ask questions. Electronic course materials and joining instructions are provided before the course.
e-Learning • Self-Paced
Study through professionally produced online learning at your own pace, with extended platform access so you can work around your existing commitments. The package includes the learning materials, interactive activities, practice questions and the relevant examination voucher where applicable.
e-Learning+ • Self-Paced + Extras
e-Learning+ includes everything provided with the standard e-Learning package (learning materials, interactive activities, practice questions and the relevant examination voucher where applicable), together with additional preparation and reassurance. This includes a mock examination and the PeopleCert Take2 exam re-sit option, subject to the applicable examination terms.
How it works
Book Online
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Virtual Training
Provided
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Purchase Online
Start Date
Exam Voucher Provided
Self-Paced Learning
Complete Exam
Certification
Purchase Online
Start Date
Exam Voucher Provided
Self-Paced Learning
Mock Examination
Complete Exam
Certification
Frequently Asked Questions
ITIL® is the world's most widely adopted framework for IT service management. It gives IT professionals a common language and a set of best practices for aligning IT services with business needs. Our ITIL courses are suited to anyone working in an IT support, operations or service-management role, from newcomers through to senior practitioners.
The price includes live virtual tuition and the course materials shown in the booking sidebar. Where applicable, the official examination is also included. Please check the “What’s Included” list for the exact inclusions for this course.
Yes. We can deliver private training for your team, either at your premises or through a dedicated live virtual session. Contact us with the number of delegates and your preferred dates, and we will provide a tailored quotation.
Cancellations and transfers are subject to our booking terms. Please see our Terms and Conditions for the applicable notice periods, charges and other important information.
Group discounts may be available when two or more delegates book the same course. Please contact us for a quotation.
Select your preferred date and click “Book Now” to book online. Alternatively, contact us on 01706 361110 or at and we will arrange the booking for you.
ITIL® is the world's most widely adopted framework for IT service management. It gives IT professionals a common language and a set of best practices for aligning IT services with business needs. Our ITIL courses are suited to anyone working in an IT support, operations or service-management role, from newcomers through to senior practitioners.
The price includes access to the self-paced online learning and the materials shown in the booking sidebar. Where applicable, the relevant examination voucher is also included. Please check the “What’s Included” list for the exact inclusions for this course.
After your purchase, we will contact you to confirm your preferred start date. Your course access and examination voucher will then be arranged. Please allow time for your booking to be processed.
Cancellation rights for digital learning may depend on whether course access has already been arranged or activated. Please see our Terms and Conditions for full details or contact us before purchasing if you have any questions.
Discounts may be available when purchasing e-Learning for multiple learners. Please contact us for a quotation.
The access period varies by course and is shown in the “What’s Included” information on the booking panel. Your access period begins from the agreed course start date.
Click “Book Now” to purchase the course online. We will then contact you to confirm your preferred start date and arrange access. Alternatively, call 01706 361110 or email and we will arrange the booking for you.
ITIL® is the world's most widely adopted framework for IT service management. It gives IT professionals a common language and a set of best practices for aligning IT services with business needs. Our ITIL courses are suited to anyone working in an IT support, operations or service-management role, from newcomers through to senior practitioners.
The price includes everything provided with the standard e-Learning package, together with the additional items shown in the booking sidebar. These may include a mock examination and an exam re-sit option. Please check the “What’s Included” list for the exact inclusions for this course.
e-Learning+ includes the same self-paced online learning as the standard e-Learning package, with additional exam preparation and support. The precise extras are shown in the “What’s Included” information for each course.
After your purchase, we will contact you to confirm your preferred start date. Your course access and examination voucher will then be arranged. Please allow time for your booking to be processed.
The access period varies by course and is shown in the “What’s Included” information on the booking panel. Your access period begins from the agreed course start date.
Yes. We can arrange e-Learning+ access for multiple learners and may be able to offer a tailored package. Contact us with your requirements and we will provide a quotation.
Cancellation rights for digital learning may depend on whether course access has already been arranged or activated. Please see our Terms and Conditions for full details or contact us before purchasing if you have any questions.
Discounts may be available when purchasing e-Learning+ for multiple learners. Please contact us for a quotation.
Click “Book Now” to purchase the course online. We will then contact you to confirm your preferred start date and arrange access. Alternatively, call 01706 361110 or email and we will arrange the booking for you.
Course Dates & Pricing
for ITIL®4 Strategist - Direct, Plan and Improve
| Start Date | End Date | Duration | Location | Delivery | Price | |
|---|---|---|---|---|---|---|
| 6 Jan 2027 | 8 Jan 2027 | 3 Days | Online | Virtual | £1,695 + VAT (£2,034 inc VAT) | Book Now Enquire |
| 3 Mar 2027 | 5 Mar 2027 | 3 Days | Online | Virtual | £1,695 + VAT (£2,034 inc VAT) | Book Now Enquire |
| 26 May 2027 | 28 May 2027 | 3 Days | Online | Virtual | £1,695 + VAT (£2,034 inc VAT) | Book Now Enquire |
Need different dates or an in-house course? We can arrange bespoke sessions for your team. Contact us to discuss your requirements →
Trusted by IT professionals
"Fantastic course - very relevant & just the right mix of theory and real-life examples."
" Excellent Course and delivered well by Stuart. Great pace, interactive and well presented."
"Please pass on my thanks on to Neil, the trainer, and everyone at Sysop for what was possibly the best training course I have ever been on. I will certainly be asking that Sysop are used for all my ITIL training from this point on. "