ITIL®4 Practitioner: Service Configuration Management
The ITIL 4 Service Configuration Management Practice module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Service Configuration Management Practice. It is intended to provide candidates with best practice guidance on how to ensure that accurate and reliable information about the configuration of services, and the configuration items that support them, is available when and where it is needed.
The ITIL 4 Service Configuration Management Practice module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Service Configuration Management Practice publication.
ITIL 4 Practitioner: Service Configuration Management enables professionals to:
- Collect and manage configuration items (CIs) which typically include hardware, software, networks, buildings, suppliers, products and services
- Efficiently provide useful configuration information to the organisation, ensuring that the costs of obtaining and maintaining it are continually optimised
- Improve risk management
- Manage the capacity, availability and security of IT services and components
- Measure, assess and develop the Service Configuration Management practice capability in their organisation by using the ITIL Maturity Model
The key concepts of the practice
- Explain the purpose of the practice
- Describe the PSFs & key metrics of the practice
- Explain the key terms/concepts:
- configuration item (CI)
- service configuration model
- CI lifecycle model
- configuration management system
- configuration management database
- baseline configuration
- configuration verification
- configuration inventory
- configuration audit
The processes of the practice
- Describe inputs and outputs of the processes
- Describe the key activities of the processes
- Know how to integrate the practice in the organization’s value streams
The roles and competences of the practice
- Describe the responsibilities of the key roles of the practice:
- configuration manager
- configuration coordinator
- configuration librarian
- resource owner/custodian
- Know how to position the practice in the organizational structure
How information and technology support and enable the practice
- Explain the tools application
- Apply the recommendations on automation
The role of partners and suppliers in the practice
- Explain the dependencies of the practice on third parties
- Explain how partners and suppliers can support the practice
How the ITIL capability model can be used to develop the practice
- Explain how capability criteria support the practice capability development
The recommendations for the practice success
- Understand the recommendations for service configuration management success and how they are supported by the ITIL guiding principles
The examination consists of 20 multiple-choice questions. Each question is worth one mark, and candidates must achieve 13 marks out of 20 to pass.
To attend this course, delegates must hold any ITIL v3 certification, ITIL 4 Foundation or the ITIL 4 Managing Professional designation. Accredited training is mandatory before examination results can be released.
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Frequently Asked Questions
ITIL® is the world's most widely adopted framework for IT service management. It gives IT professionals a common language and a set of best practices for aligning IT services with business needs. Our ITIL courses are suited to anyone working in an IT support, operations or service-management role, from newcomers through to senior practitioners.
The price includes live virtual tuition and the course materials shown in the booking sidebar. Where applicable, the official examination is also included. Please check the “What’s Included” list for the exact inclusions for this course.
Yes. We can deliver private training for your team, either at your premises or through a dedicated live virtual session. Contact us with the number of delegates and your preferred dates, and we will provide a tailored quotation.
Cancellations and transfers are subject to our booking terms. Please see our Terms and Conditions for the applicable notice periods, charges and other important information.
Group discounts may be available when two or more delegates book the same course. Please contact us for a quotation.
Select your preferred date and click “Book Now” to book online. Alternatively, contact us on 01706 361110 or at and we will arrange the booking for you.
ITIL® is the world's most widely adopted framework for IT service management. It gives IT professionals a common language and a set of best practices for aligning IT services with business needs. Our ITIL courses are suited to anyone working in an IT support, operations or service-management role, from newcomers through to senior practitioners.
The price includes access to the self-paced online learning and the materials shown in the booking sidebar. Where applicable, the relevant examination voucher is also included. Please check the “What’s Included” list for the exact inclusions for this course.
After your purchase, we will contact you to confirm your preferred start date. Your course access and examination voucher will then be arranged. Please allow time for your booking to be processed.
Cancellation rights for digital learning may depend on whether course access has already been arranged or activated. Please see our Terms and Conditions for full details or contact us before purchasing if you have any questions.
Discounts may be available when purchasing e-Learning for multiple learners. Please contact us for a quotation.
The access period varies by course and is shown in the “What’s Included” information on the booking panel. Your access period begins from the agreed course start date.
Click “Book Now” to purchase the course online. We will then contact you to confirm your preferred start date and arrange access. Alternatively, call 01706 361110 or email and we will arrange the booking for you.
ITIL® is the world's most widely adopted framework for IT service management. It gives IT professionals a common language and a set of best practices for aligning IT services with business needs. Our ITIL courses are suited to anyone working in an IT support, operations or service-management role, from newcomers through to senior practitioners.
The price includes everything provided with the standard e-Learning package, together with the additional items shown in the booking sidebar. These may include a mock examination and an exam re-sit option. Please check the “What’s Included” list for the exact inclusions for this course.
e-Learning+ includes the same self-paced online learning as the standard e-Learning package, with additional exam preparation and support. The precise extras are shown in the “What’s Included” information for each course.
After your purchase, we will contact you to confirm your preferred start date. Your course access and examination voucher will then be arranged. Please allow time for your booking to be processed.
The access period varies by course and is shown in the “What’s Included” information on the booking panel. Your access period begins from the agreed course start date.
Yes. We can arrange e-Learning+ access for multiple learners and may be able to offer a tailored package. Contact us with your requirements and we will provide a quotation.
Cancellation rights for digital learning may depend on whether course access has already been arranged or activated. Please see our Terms and Conditions for full details or contact us before purchasing if you have any questions.
Discounts may be available when purchasing e-Learning+ for multiple learners. Please contact us for a quotation.
Click “Book Now” to purchase the course online. We will then contact you to confirm your preferred start date and arrange access. Alternatively, call 01706 361110 or email and we will arrange the booking for you.
Course Dates & Pricing
for ITIL®4 Practitioner: Service Configuration Management
| Start Date | End Date | Duration | Location | Delivery | Price | |
|---|---|---|---|---|---|---|
| Dates on request | 1 Day | Online | Live Instructor-Led Online | £595 + VAT (£714 inc VAT) | Enquire |
Need different dates or an in-house course? We can arrange bespoke sessions for your team. Contact us to discuss your requirements →
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"Well run course - succinct but informative. Made me feel welcome from reception and throughout the day. Course was interactive enough without the dreaded roleplay and scenario acting! Good use of Agile questionnaire - gives good feel / sensing to applying it to the real world, i.e. back in the workplace."
"Good pace, didn't drag. Knowledgeable trainer with real examples of the theory. Enjoyed exercises which helped put services in real-life situations which helped understanding. Handout & slides very helpful. Friendly welcome and very good facilities in student area."
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