ITIL® Specialist: Plan, Implement and Control
The ITIL® Specialist: Plan, Implement and Control course provides practical guidance across five interconnected ITIL management practices: IT Asset Management, Change Enablement, Deployment Management, Release Management and Service Configuration Management.
Delegates learn how these practices work together to support the effective planning, implementation and control of products and services. The course explores their key concepts, processes, roles, practice success factors and metrics, as well as their contribution to organizational value streams.
By completing the course, delegates will be prepared to apply the five practices in the workplace and take the associated PeopleCert examination.
ITIL® Specialist: Plan, Implement and Control enables professionals to:
- Define the key concepts, principles, value and challenges of the five ITIL management practices covered by the course.
- Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
- Integrate the practices in the organization’s value streams
- Understand the interfaces and synergies across these five practices
- Apply metrics and practice success factors to improve performance
- Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.
IT Asset Management
- The key concepts of the practice
- Explain the purpose of the practice
- Describe the practice success factors (PSF) & key metrics of the practice
- Explain the key terms/concepts:
- IT asset types
- IT asset register
- IT asset lifecycle
- IT asset lifecycle models
- verification
- inventory
- discovery
- IT asset audit
- The processes of the practice
- Describe inputs and outputs of the processes
- Describe the key activities of the processes
- Know how to integrate the practice in the organization’s value streams
- The roles and competences of the practice
- Describe the responsibilities of the key roles of the practice:
- IT asset manager
- IT asset custodian
- IT asset analyst
- IT asset register administrator
- license manager
- IT asset owner
- IT asset consumer
- Know how to position the practice in the organizational structure
- Describe the responsibilities of the key roles of the practice:
- How information and technology support and enable the practice
- Explain the tools application
- Apply the recommendations on automation
- The role of partners and suppliers in the practice
- Explain the dependencies of the practice on third parties
- Explain how partners and suppliers can support the practice
- How the ITIL capability model can be used to develop the practice
- Explain how capability criteria support the practice capability development
- The recommendations for the practice success
- Understand the recommendations for IT asset management success and how they are supported by the ITIL guiding principles
Change Enablement
- The key concepts of the practice
- Explain the purpose of the practice
- Describe the PSFs & key metrics of the practice
- Explain the key terms/concepts:
- change
- change model
- standard change
- emergency change
- change authority
- The processes of the practice
- Describe inputs and outputs of the processes
- Describe the key activities of the processes
- Know how to integrate the practice in the organization’s value streams
- The roles and competences of the practice
- Describe the responsibilities of the key roles of the practice:
- change manager / coordinator
- change authority
- Know how to position the practice in the organizational structure
- Describe the responsibilities of the key roles of the practice:
- How information and technology support and enable the practice
- Explain the tools application
- Apply the recommendations on automation
- The role of partners and suppliers in the practice
- Explain the dependencies of the practice on third parties
- Explain how partners and suppliers can support the practice
- How the ITIL capability model can be used to develop the practice
- Explain how capability criteria support the practice capability development
- The recommendations for the practice success
- Understand the recommendations for change enablement success and how they are supported by the ITIL guiding principles
Deployment Management
- The key concepts of the practice
- Explain the purpose of the practice
- Describe the PSFs & key metrics of the practice
- Explain the key terms/concepts:
- environment
- continuous integration
- continuous delivery
- continuous deployment
- The processes of the practice
- Describe inputs and outputs of the processes
- Describe the key activities of the processes
- Know how to integrate the practice in the organization’s value streams
- The roles and competences of the practice
- Describe the responsibilities of the key roles of the practice:
- deployment manager
- deployment practitioner
- Know how to position the practice in the organizational structure
- Describe the responsibilities of the key roles of the practice:
- How information and technology support and enable the practice
- Explain the tools application
- Apply the recommendations on automation
- The role of partners and suppliers in the practice
- Explain the dependencies of the practice on third parties
- Explain how partners and suppliers can support the practice
- How the ITIL capability model can be used to develop the practice
- Explain how capability criteria support the practice capability development
- The recommendations for the practice success
- Understand the recommendations for deployment management success and how they are supported by the ITIL guiding principles
Release Management
- The key concepts of the practice
- Explain the purpose of the practice
- Describe the PSFs & key metrics of the practice
- Explain the key terms/concepts:
- Release
- CI/CD and release management
- release model
- push/pull conditions
- The processes of the practice
- Describe inputs and outputs of the processes
- Describe the key activities of the processes
- Know how to integrate the practice in the organization’s value streams
- The roles and competences of the practice
- Describe the responsibilities of the key roles of the practice:
- release manager
- Know how to position the practice in the organizational structure
- Describe the responsibilities of the key roles of the practice:
- How information and technology support and enable the practice
- Explain the tools application
- Apply the recommendations on automation
- The role of partners and suppliers in the practice
- Explain the dependencies of the practice on third parties
- Explain how partners and suppliers can support the practice
- How the ITIL capability model can be used to develop the practice
- Explain how capability criteria support the practice capability development
- The recommendations for the practice success
- Understand the recommendations for release management success and how they are supported by the ITIL guiding principles
Service Configuration Management
- The key concepts of the practice
- Explain the purpose of the practice
- Describe the PSFs & key metrics of the practice
- Explain the key terms/concepts:
- configuration item (CI)
- service configuration model
- CI lifecycle model
- configuration management system
- configuration management database
- baseline configuration
- configuration verification
- configuration inventory
- configuration audit
- Explain the key terms/concepts:
- The processes of the practice
- Describe inputs and outputs of the processes
- Describe the key activities of the processes
- Know how to integrate the practice in the organization’s value streams
- The roles and competences of the practice
- Describe the responsibilities of the key roles of the practice:
- configuration manager
- configuration coordinator
- configuration librarian
- resource owner/custodian
- Know how to position the practice in the organizational structure
- Describe the responsibilities of the key roles of the practice:
- How information and technology support and enable the practice
- Explain the tools application
- Apply the recommendations on automation
- The role of partners and suppliers in the practice
- Explain the dependencies of the practice on third parties
- Explain how partners and suppliers can support the practice
- How the ITIL capability model can be used to develop the practice
- Explain how capability criteria support the practice capability development
- The recommendations for the practice success
- Understand the recommendations for service configuration management success and how they are supported by the ITIL guiding principles
Plan, Implement, and Control
- Understand the processes and value streams of the Plan, Implement, and Control practices
- Understand the role of the incident resolution service value stream in the organization’s service value system
- Understand the role of the request fulfilment service value stream in the organization’s service value system
- Know how the Plan, Implement, and Control practices contribute to the incident resolution service value stream
- Know how the Plan, Implement, and Control practices contribute to the request fulfilment service value stream
- How information and technology support and enable the practices
- Understand what information is exchanged between the Plan, Implement, and Control practices in the context of the incident resolution and request fulfilment service value streams
- Recommendations for the Plan, Implement, and Control practices success
- Understand the recommendations for the Plan, Implement, and Control practices success and how they are supported by the ITIL guiding principles
The ITIL® Specialist: Plan, Implement and Control examination consists of 60 multiple-choice questions. Each question is worth one mark, and candidates must achieve 39 marks out of 60 to pass.
To attend this course, delegates must hold ITIL Foundation from any version of ITIL or the ITIL 4 Managing Professional designation. Accredited training is mandatory before examination results can be released.
Virtual Training • Live Instructor-Led Online
Join an expert trainer in a live online classroom. The course is delivered in real time and includes trainer explanation, discussion, exercises and opportunities to ask questions. Electronic course materials and joining instructions are provided before the course.
e-Learning • Self-Paced
Study through professionally produced online learning at your own pace, with extended platform access so you can work around your existing commitments. The package includes the learning materials, interactive activities, practice questions and the relevant examination voucher where applicable.
e-Learning+ • Self-Paced + Extras
e-Learning+ includes everything provided with the standard e-Learning package (learning materials, interactive activities, practice questions and the relevant examination voucher where applicable), together with additional preparation and reassurance. This includes a mock examination and the PeopleCert Take2 exam re-sit option, subject to the applicable examination terms.
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Frequently Asked Questions
ITIL® is the world's most widely adopted framework for IT service management. It gives IT professionals a common language and a set of best practices for aligning IT services with business needs. Our ITIL courses are suited to anyone working in an IT support, operations or service-management role, from newcomers through to senior practitioners.
The price includes live virtual tuition and the course materials shown in the booking sidebar. Where applicable, the official examination is also included. Please check the “What’s Included” list for the exact inclusions for this course.
Yes. We can deliver private training for your team, either at your premises or through a dedicated live virtual session. Contact us with the number of delegates and your preferred dates, and we will provide a tailored quotation.
Cancellations and transfers are subject to our booking terms. Please see our Terms and Conditions for the applicable notice periods, charges and other important information.
Group discounts may be available when two or more delegates book the same course. Please contact us for a quotation.
Select your preferred date and click “Book Now” to book online. Alternatively, contact us on 01706 361110 or at and we will arrange the booking for you.
ITIL® is the world's most widely adopted framework for IT service management. It gives IT professionals a common language and a set of best practices for aligning IT services with business needs. Our ITIL courses are suited to anyone working in an IT support, operations or service-management role, from newcomers through to senior practitioners.
The price includes access to the self-paced online learning and the materials shown in the booking sidebar. Where applicable, the relevant examination voucher is also included. Please check the “What’s Included” list for the exact inclusions for this course.
After your purchase, we will contact you to confirm your preferred start date. Your course access and examination voucher will then be arranged. Please allow time for your booking to be processed.
Cancellation rights for digital learning may depend on whether course access has already been arranged or activated. Please see our Terms and Conditions for full details or contact us before purchasing if you have any questions.
Discounts may be available when purchasing e-Learning for multiple learners. Please contact us for a quotation.
The access period varies by course and is shown in the “What’s Included” information on the booking panel. Your access period begins from the agreed course start date.
Click “Book Now” to purchase the course online. We will then contact you to confirm your preferred start date and arrange access. Alternatively, call 01706 361110 or email and we will arrange the booking for you.
ITIL® is the world's most widely adopted framework for IT service management. It gives IT professionals a common language and a set of best practices for aligning IT services with business needs. Our ITIL courses are suited to anyone working in an IT support, operations or service-management role, from newcomers through to senior practitioners.
The price includes everything provided with the standard e-Learning package, together with the additional items shown in the booking sidebar. These may include a mock examination and an exam re-sit option. Please check the “What’s Included” list for the exact inclusions for this course.
e-Learning+ includes the same self-paced online learning as the standard e-Learning package, with additional exam preparation and support. The precise extras are shown in the “What’s Included” information for each course.
After your purchase, we will contact you to confirm your preferred start date. Your course access and examination voucher will then be arranged. Please allow time for your booking to be processed.
The access period varies by course and is shown in the “What’s Included” information on the booking panel. Your access period begins from the agreed course start date.
Yes. We can arrange e-Learning+ access for multiple learners and may be able to offer a tailored package. Contact us with your requirements and we will provide a quotation.
Cancellation rights for digital learning may depend on whether course access has already been arranged or activated. Please see our Terms and Conditions for full details or contact us before purchasing if you have any questions.
Discounts may be available when purchasing e-Learning+ for multiple learners. Please contact us for a quotation.
Click “Book Now” to purchase the course online. We will then contact you to confirm your preferred start date and arrange access. Alternatively, call 01706 361110 or email and we will arrange the booking for you.
Course Dates & Pricing
for ITIL® Specialist: Plan, Implement and Control
| Start Date | End Date | Duration | Location | Delivery | Price | |
|---|---|---|---|---|---|---|
| 27 Jan 2027 | 29 Jan 2027 | 3 Days | Online | Virtual | £1,695 + VAT (£2,034 inc VAT) | Book Now Enquire |
| 17 Mar 2027 | 19 Mar 2027 | 3 Days | Online | Virtual | £1,695 + VAT (£2,034 inc VAT) | Book Now Enquire |
| 16 Jun 2027 | 18 Jun 2027 | 3 Days | Online | Virtual | £1,695 + VAT (£2,034 inc VAT) | Book Now Enquire |
Need different dates or an in-house course? We can arrange bespoke sessions for your team. Contact us to discuss your requirements →
Trusted by IT professionals
"Thank you to Chris Littlewood for being both very supportive and patient with our group as he took us through this learning experience."
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