In this one-hour webinar, Adam Sawle, provides an insight into the ITIL4 Managing Professional - Create, Deliver & Support module, a module which many people consider to be the next logical progression from ITIL4 Foundation.
ITIL4 introduces many new concepts that have propelled an already effective IT Service Management framework to one that is more value-oriented and more adaptable to cope with increasing business demand. Creating, delivering and supporting products & services with a focus on value across every activity makes a significant contribution towards value realization. The Create, Deliver & Support module explores value streams and demonstrates related concepts to empower an IT service provider to best meet the needs of its customers.
This webinar from our “ITIL4 Insight” series will introduce some of these concepts and explain how they relate to both the organization and individuals’ roles.
Specifically, the webinar will cover:
- An introduction to the ITIL4 framework
- The ITIL4 Qualification Scheme
- What does it mean to create, deliver & support products and services?
- Value creation:
- Service Value System (SVS)
- Service Value Chain (SVC)
- Value Streams
- Create, Deliver & Support course content
- Target audience
- Questions
For further information on the Create, Deliver & Support module then click here:
Please note: This recording relates to the ITIL 4 qualification scheme and was produced before the introduction of ITIL (Version 5). Some course and qualification information may have changed.
