ITIL® Strategy (Version 5)
The ITIL® Strategy (Version 5) course provides practical guidance on how to develop, align, and implement effective strategies that connect technology investments with business outcomes.
This course focuses on enabling organizations to act with clarity, confidence, and purpose, ensuring that products and services deliver measurable value while supporting long-term success. It introduces a structured approach to strategy development and execution, helping organizations navigate complexity, uncertainty, and rapid change in modern digital environments.
Delegates will gain a clear understanding of how to define strategic direction, align operating models, and translate strategy into actionable initiatives that drive performance, innovation, and value creation.
What will you learn?
- Key ITIL Strategy Concepts
Gain a clear understanding of the core ITIL principles, practices, and terminology that underpin effective strategy development and alignment - Strategy in Digital and AI-Driven Environments
Explore how strategy evolves in dynamic, complex, and AI-enabled contexts, and how to maintain clarity and direction - Strategy Development
Learn how to observe, orient, decide, and plan to define effective, outcome-driven strategies - Strategy Implementation
Discover how to plan, execute, synthesize, and reflect to translate strategy into actionable initiatives and sustained value - Operating Models and Strategic Alignment
Understand how business and operating models support strategic intent and enable value creation - Strategic Decision-Making in Complex Environments
Develop the ability to make informed, conscious decisions in uncertain and rapidly changing settings - Strategic Capabilities and Leadership
Learn how leadership, communication, innovation, and organizational capabilities shape and deliver value-driven strategy - Governance, Risk, and Sustainability in Strategy
Explore how governance, risk management, and sustainability support long-term strategic success - AI Governance in Strategy
Understand how AI governance enables responsible, value-driven strategy development and execution
This course is ideal for professionals working in roles such as:
- IT and Digital Strategy Managers
- CIOs, CTOs, and senior IT leaders
- Enterprise Architects and Transformation Leads
- Product and Service Leaders
- Business and IT Consultants
- Professionals involved in strategic planning and digital transformation
By completing this course, learners will be prepared to achieve the ITIL® Strategy (Version 5) certification and apply ITIL principles to drive effective, value-focused strategy in real-world environments.
- ITIL guiding principles
- Digital products and services
- ITIL Product and Service Lifecycle
- ITIL Four Dimensions
- ITIL Value System
- Core strategy concepts: vision, purpose, values, and digital transformation
- Strategy in dynamic and complex (VUCA) environments
- Digital and AI-enabled strategy
- Strategic alignment in evolving business landscapes
- Structure and purpose of the model
- Strategy development lifecycle vs strategy implementation lifecycle
- Integrating strategy across the organization
- Observe: understanding internal and external environments
- Orient: analyzing insights and strategic positioning
- Decide: selecting strategic direction and priorities
- Plan: defining actionable strategic plans
- Influence of PESTLE factors and organizational capabilities
- Translating strategy into initiatives
- Plan: defining implementation approaches
- Execute: delivering initiatives while balancing operations
- Synthesize: embedding outcomes, knowledge, and benefits
- Reflect: evaluating performance and refining strategy
- Ensuring sustainable and adaptive strategy execution
- Business and operating models
- Aligning strategy with value streams and organizational structures
- Enabling value creation through effective operating models
- Leadership and decision-making
- Communication and stakeholder alignment
- Innovation and continual improvement
- Organizational change management (OCM)
- Governance in strategy development and execution
- Risk management and strategic resilience
- Sustainability and long-term value creation
- Digital ethics and responsible decision-making
- AI capability models
- AI governance and its role in strategy
- Responsible use of AI in strategic decision-making
- ITIL and DevOps alignment
- ITIL and PRINCE2 integration
- Supporting strategy across the product and service lifecycle
The ITIL Strategy (Version 5) exam assesses your ability to understand and apply ITIL strategy concepts in real-world scenarios.
- Format: Multiple choice (open book)
- Materials allowed: Official ITIL Strategy (Version 5) publication only
- Number of questions: 40
- Duration: 90 minutes
- (113 minutes for non-native speakers)
- Pass mark: 70%
- Question style:
- Scenario-based questions using a case study
- Includes strategy-focused scenarios
To attend this course, delegates must hold an eligible ITIL 4 certification, ITIL Foundation (Version 5), or ITIL Foundation Bridge (Version 5).
Virtual Training • Live Instructor-Led Online
Join an expert trainer in a live online classroom. The course is delivered in real time and includes trainer explanation, discussion, exercises and opportunities to ask questions. Electronic course materials and joining instructions are provided before the course.
e-Learning • Self-Paced
Study through professionally produced online learning at your own pace, with extended platform access so you can work around your existing commitments. The package includes the learning materials, interactive activities, practice questions and the relevant examination voucher where applicable.
e-Learning+ • Self-Paced + Extras
e-Learning+ includes everything provided with the standard e-Learning package (learning materials, interactive activities, practice questions and the relevant examination voucher where applicable), together with additional preparation and reassurance. This includes a mock examination and the PeopleCert Take2 exam re-sit option, subject to the applicable examination terms.
How it works
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Frequently Asked Questions
ITIL® is the world's most widely adopted framework for IT service management. It gives IT professionals a common language and a set of best practices for aligning IT services with business needs. Our ITIL courses are suited to anyone working in an IT support, operations or service-management role, from newcomers through to senior practitioners.
The price includes live virtual tuition and the course materials shown in the booking sidebar. Where applicable, the official examination is also included. Please check the “What’s Included” list for the exact inclusions for this course.
Yes. We can deliver private training for your team, either at your premises or through a dedicated live virtual session. Contact us with the number of delegates and your preferred dates, and we will provide a tailored quotation.
Cancellations and transfers are subject to our booking terms. Please see our Terms and Conditions for the applicable notice periods, charges and other important information.
Group discounts may be available when two or more delegates book the same course. Please contact us for a quotation.
Select your preferred date and click “Book Now” to book online. Alternatively, contact us on 01706 361110 or at and we will arrange the booking for you.
The price includes access to the self-paced online learning and the materials shown in the booking sidebar. Where applicable, the relevant examination voucher is also included. Please check the “What’s Included” list for the exact inclusions for this course.
After your purchase, we will contact you to confirm your preferred start date. Your course access and examination voucher will then be arranged. Please allow time for your booking to be processed.
Cancellation rights for digital learning may depend on whether course access has already been arranged or activated. Please see our Terms and Conditions for full details or contact us before purchasing if you have any questions.
Discounts may be available when purchasing e-Learning for multiple learners. Please contact us for a quotation.
The access period varies by course and is shown in the “What’s Included” information on the booking panel. Your access period begins from the agreed course start date.
Click “Book Now” to purchase the course online. We will then contact you to confirm your preferred start date and arrange access. Alternatively, call 01706 361110 or email and we will arrange the booking for you.
The price includes everything provided with the standard e-Learning package, together with the additional items shown in the booking sidebar. These may include a mock examination and an exam re-sit option. Please check the “What’s Included” list for the exact inclusions for this course.
e-Learning+ includes the same self-paced online learning as the standard e-Learning package, with additional exam preparation and support. The precise extras are shown in the “What’s Included” information for each course.
After your purchase, we will contact you to confirm your preferred start date. Your course access and examination voucher will then be arranged. Please allow time for your booking to be processed.
The access period varies by course and is shown in the “What’s Included” information on the booking panel. Your access period begins from the agreed course start date.
Yes. We can arrange e-Learning+ access for multiple learners and may be able to offer a tailored package. Contact us with your requirements and we will provide a quotation.
Cancellation rights for digital learning may depend on whether course access has already been arranged or activated. Please see our Terms and Conditions for full details or contact us before purchasing if you have any questions.
Discounts may be available when purchasing e-Learning+ for multiple learners. Please contact us for a quotation.
Click “Book Now” to purchase the course online. We will then contact you to confirm your preferred start date and arrange access. Alternatively, call 01706 361110 or email and we will arrange the booking for you.
Course Dates & Pricing
for ITIL® Strategy (Version 5)
Need different dates or an in-house course? We can arrange bespoke sessions for your team. Contact us to discuss your requirements →
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"Stuart (our tutor) explained everything very well and clearly. I thought his experiences which he shared to explain different aspects of the course (examples of different processes etc that he has come across in his career) were both interesting and useful to help understanding. "
"There was a lot of content to cover in this course [SDI Service Desk Manager]. Mark was an excellent tutor who was friendly, personable and brought the course to life by using his own real-life experiences. I found this to really help when taking information on board."
"Really enjoyed the course. Liked that Stuart gave stories on examples to explain parts of the course."