ITIL®4 module insight webinar - Drive Stakeholder Value
1-Hour 9:30 -10:30 GMT

In this one-hour webinar, Adam Sawle, will provide an insight into the ITIL4 Managing Professional – Drive Stakeholder Value module. Realizing value for stakeholders is a vital aspect of value co-created between the service provider and service consumers. The ‘customer journey’...  READ MORE

Price: Free

  • Course:ITIL4-DSV-WEB

ITIL®4 module insight webinar - Drive Stakeholder Value

Details

In this one-hour webinar, Adam Sawle, will provide an insight into the ITIL4 Managing Professional – Drive Stakeholder Value module.

Realizing value for stakeholders is a vital aspect of value co-created between the service provider and service consumers. The ‘customer journey’ is a concept introduced in ITIL4 as an approach to achieving value co-creation.
ITIL4 defines the ‘customer journey’ as “the complete end-to-end experience customers have with one or more service providers and/or their products through the touchpoints and service interactions with those service providers”. Therefore, understanding and optimizing this journey will help drive stakeholder value.

The Drive Stakeholder Value module is structured around the ‘customer journey’ and in this webinar we will demonstrate the journey and the various relevant components across each step.

Specifically, the webinar will cover:

  • An introduction to the ITIL4 framework
  • The ITIL4 Qualification Scheme
  • The customer journey:
    • Explore
    • Engage
    • Offer
    • Agree
    • Onboard
    • Co-create
    • Realize
  • Drive Stakeholder Value course content
  • Target audience
  •  Questions

For further information on the Drive Stakeholder Value module then click here:

Webinar Timings: 9:30-10:30 GMT
 

Presenter

Presenter - Adam Sawle

Adam is Sysop's lead for ITIL4 with more than 20 years experience in the field of IT Service Management.  Adam manages client relationships at Sysop, providing advice and guidance as well as delivery of some of our core services.

Dates For ITIL®4 module insight webinar - Drive Stakeholder Value

Dates for this course are available on request. Please Contact us for details.

Availability and pricing for ITIL®4 module insight webinar - Drive Stakeholder Value:

Dates for this course are available on request. Please Contact us for details.