To drive stakeholder value, all stakeholders must contribute to the co-creation of service value. The Drive Stakeholder Value 3-day course aims to guide stakeholders, whether they are customers or service providers, through the principles and practices of co-creating value through services. It will... READ MORE
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To drive stakeholder value, all stakeholders must contribute to the co-creation of service value. The Drive Stakeholder Value 3-day course aims to guide stakeholders, whether they are customers or service providers, through the principles and practices of co-creating value through services. It will discuss the main steps of a customer journey, providing guidance on how to co-create the most valuable journey. The course therefore focuses on activities related to accepting Demand, Engaging with Stakeholders and realizing Value.
To find out more about this course then take a look at the following recorded webinar:
The purpose of the ITIL 4 Drive Stakeholder Value Qualification is:
The purpose of the ITIL 4 Drive Stakeholder Value Examination is:
The target audience for this qualification is:
Understand how customer journeys are designed
Know how to target markets and stakeholders
Know how to foster stakeholder relationships
Know how to shape demand and define service offerings
Know how to align expectations and agree details of services
Know how to onboard and offboard customers and users
Know how to act together to ensure continual value co-creation (service consumption / provisioning)
Know how to realise and validate service value
This course is also available as an e-Learning option. You can find details of this here:
To book any of these dates, please see below.
Please Note: Exam fees (where applicable) are included in the prices quoted.
11-13 November 2024 - VIRTUAL training |
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13-15 January 2025 - VIRTUAL training |
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10-12 March 2025 - VIRTUAL training |
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7-9 May 2025 - VIRTUAL training |