ITIL® 4 - FAQs


ITIL4 will have a number of different publications contributing towards the best practice framework. The core volumes will map directly onto the qualification scheme with a publication for each of (click each to see course information):

These publications do not include detailed information on the ITIL4 Practices as these will be covered in additional publications called Practice Guides. There will be a Practice Guide for each of the ITIL4 Practices and these will only be available as a subscription service via AXELOS’ “My ITIL” portal. All candidates are provided with one-years access to this portal with any ITIL exam purchased.

If a candidate holds ITILv3 Expert status or a minimum of 17 credits then they qualify for the ITIL Managing Professional Transition course.  This will convert an ITILv3 Expert qualification to ITIL4 Managing Professional.  Candidates who want a full view of ITIL4 should then also consider the ITIL Leader: Digital & IT Strategy course to add the ITIL Strategic Leader qualification.  Sysop offer a “Professional Leader” bundle for these 2 courses:

https://www.sysop.co.uk/training-courses/itil-expert-bundles/463/itil4-professional-leader-bundle

Both the ITIL4 Managing Professional and ITIL4 Strategic Leader qualifications are pre-requisites for the capstone qualification ITIL Master.  This is achieved through the submission and review of a dissertation demonstrating practical experience of application the ITIL framework.  Exact details of which will be available in 2020.

The ITILv3 Managing Across the Lifecycle (MALC) exam currently requires end learners to have gained a total of 17 credits from ITIL Foundation, Intermediate, and/or ITIL Practitioner. To keep a consistent approach and recognize any previous investment end learners made in ITIL v3, the same amount of credits will be required for those wishing to transition from v3 to ITIL 4 via the ITIL Managing Professional transition module. Having gained the required credits from ITIL v3, end learners will be able to take the ITIL Managing Professional transition module without needing to take the MALC exam.

Details of the ITIL Managing Professional Transition Module can be found here:

https://www.sysop.co.uk/training-courses/itil4/462/itil4-managing-professional-transition

It is possible for a candidate to use ITIL 4 Foundation to count towards the transition module. The ITIL 4 scheme does not provide any credits but if a candidate has ITIL 4 Foundation then they will only need 15 credits from ITIL v3 Intermediate/Practitioner modules to be eligible to take the transition course.

Details of ITIL4 Foundation can be found here:

https://www.sysop.co.uk/training-courses/itil4/451/itil4-foundation

 

Currently there is no suggestion that the new courses will offer any contribution to the necessary 17 credits required to attend the Managing Professional Transition Module.

The ITIL Managing Professional transition module will remain valid for at least one year after its launch, more information to be released in 2020.

ITIL4 Module
ITIL 4 Specialist: Create, Deliver and Support
Target Audience
  • Individuals managing the operation of IT-enabled services
  • Individuals responsible for the delivery of products and services, including development, deployment and monitoring and support
  • Individuals responsible for assuring that services are delivered and supported according to agreed levels
Example Job Titles
IT Operations Manager; Service Desk Manager; Development Managers; Developers; Infrastructure Operations Engineer; Change and Release Manager; Incident Manager; Problem Manager; Service Transition Manager; Application Operations Engineer; Availability Manager; IT Coordinator; Network Systems Administrator; IT Support Manager; Technical Support Engineer; Information Security; Data Center Support Specialist

ITIL4 Module
ITIL 4 Specialist: Drive Stakeholder Value
Target Audience
  • Individuals responsible for managing and interfacing with stakeholders
  • Individuals that design and manage customer journeys and experiences
  • Individuals that are responsible for fostering relationships to obtain value realisation
  • Individuals that work closely with customers to manage
Example Job Titles
Business Relationship Manager; Enterprise Architect; Project Manager; Supplier Relationship Manager; UX/CX Designer; Service Level Manager; Customer Success Manager; Scrum Master; IT Solutions Manager; Contract Manager; Enterprise Architect; Vendor Manager; Demand Manager
ITIL4 Module
ITIL 4 Specialist: High Velocity IT
Target Audience
  • Individuals working in or migrating to delivery of digital products and services
  • Individuals working in or migrating to highly automated environments
  • Individuals working in or migrating to lean, agile or DevOps ways of working
Example Job Titles
Service Designer; Release Manager; Cloud Architect; DevOps Engineer; Software Developer; Automation Specialist; Test Engineer; Scrum Master; Business Transformation Manager; Applications Engineer; Cloud Software and Network Engineer; IT Operations Manager
ITIL4 Module
ITIL 4 Strategist: Direct Plan and Improve
Target Audience
  • Individuals responsible for planning, reviewing and improving products and services
  • Individuals responsible for planning work, improving products, or managing organizational change
  • Individuals responsible for interfacing with governance, risk and compliance
Example Job Titles
Continuous Improvement Manager; Change Manager; Capacity Manager; IT Operations Manager; Cloud Architect; Enterprise Architect; Service Portfolio Manager; Service Designer; Risk Manager; Information Security and Compliance Manager; Cloud Systems Engineer
ITIL4 Module
ITIL 4 Leader: Digital and IT Strategy
Target Audience
  • Directors, Heads of, aspiring CxOs looking for guidance to set IT/digital strategy.
Example Job Titles
Directors, Heads of, aspiring CxOs, CIOs

Whilst ITIL 4 retains many of the core elements of ITIL v3, and much of the existing guidance will be recognisable in parts of ITIL 4, there are no direct like-for-like modules between the two certification schemes.

ITILv3 modules will continue to be supported for at least a year after the ITIL 4 Managing Professional modules are released. Therefore, the earliest we will discontinue Intermediate and Practitioner v3 modules will be a year after the final ITIL 4 Managing Professional module is released.

Where can I find more information?

Further information on ITIL4 can be found on the following pages:

Course Details for ITIL®4

ITIL®4 Foundation

£895

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ITIL®4 Differences Overview

Free

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ITIL®4 Managing Professional Transition

£1,595

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ITIL®4 Specialist - Create, Deliver & Support

£995

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ITIL®4 Specialist - Drive Stakeholder Value

£995

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ITIL®4 Specialist - High Velocity IT

£995

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ITIL®4 Strategist - Direct, Plan & Improve

£995

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ITIL®4 Leader - Digital & IT Strategy

£1,095

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ITIL®4 Managing Professional WEBINAR

Free

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