ITIL® 4 - FAQs


ITIL4 will have a number of different publications contributing towards the best practice framework. The core volumes will map directly onto the qualification scheme with a publication for each of (click each to see course information):

These publications do not include detailed information on the ITIL4 Practices as these will be covered in additional publications called Practice Guides. There will be a Practice Guide for each of the ITIL4 Practices and these will only be available as a subscription service via AXELOS’ “My ITIL” portal. All candidates are provided with one-years access to this portal with any ITIL exam purchased.

ITIL4 Module
ITIL 4 Specialist: Create, Deliver and Support
Target Audience
  • Individuals managing the operation of IT-enabled services
  • Individuals responsible for the delivery of products and services, including development, deployment and monitoring and support
  • Individuals responsible for assuring that services are delivered and supported according to agreed levels
Example Job Titles
IT Operations Manager; Service Desk Manager; Development Managers; Developers; Infrastructure Operations Engineer; Change and Release Manager; Incident Manager; Problem Manager; Service Transition Manager; Application Operations Engineer; Availability Manager; IT Coordinator; Network Systems Administrator; IT Support Manager; Technical Support Engineer; Information Security; Data Center Support Specialist

ITIL4 Module
ITIL 4 Specialist: Drive Stakeholder Value
Target Audience
  • Individuals responsible for managing and interfacing with stakeholders
  • Individuals that design and manage customer journeys and experiences
  • Individuals that are responsible for fostering relationships to obtain value realisation
  • Individuals that work closely with customers to manage
Example Job Titles
Business Relationship Manager; Enterprise Architect; Project Manager; Supplier Relationship Manager; UX/CX Designer; Service Level Manager; Customer Success Manager; Scrum Master; IT Solutions Manager; Contract Manager; Enterprise Architect; Vendor Manager; Demand Manager
ITIL4 Module
ITIL 4 Specialist: High Velocity IT
Target Audience
  • Individuals working in or migrating to delivery of digital products and services
  • Individuals working in or migrating to highly automated environments
  • Individuals working in or migrating to lean, agile or DevOps ways of working
Example Job Titles
Service Designer; Release Manager; Cloud Architect; DevOps Engineer; Software Developer; Automation Specialist; Test Engineer; Scrum Master; Business Transformation Manager; Applications Engineer; Cloud Software and Network Engineer; IT Operations Manager
ITIL4 Module
ITIL 4 Strategist: Direct Plan and Improve
Target Audience
  • Individuals responsible for planning, reviewing and improving products and services
  • Individuals responsible for planning work, improving products, or managing organizational change
  • Individuals responsible for interfacing with governance, risk and compliance
Example Job Titles
Continuous Improvement Manager; Change Manager; Capacity Manager; IT Operations Manager; Cloud Architect; Enterprise Architect; Service Portfolio Manager; Service Designer; Risk Manager; Information Security and Compliance Manager; Cloud Systems Engineer
ITIL4 Module
ITIL 4 Leader: Digital and IT Strategy
Target Audience
  • Directors, Heads of, aspiring CxOs looking for guidance to set IT/digital strategy.
Example Job Titles
Directors, Heads of, aspiring CxOs, CIOs

In short, the answer is no. There was an ITIL Managing Professional Transition module when ITIL4 was first launched. The Transition module converted was a 5-day course which covered the differences between v3 and 4 and was available to anyone who has 17 credits from the old v3 qualification scheme. This course was retired in June 2022 rendering any qualifications prior to ITIL4 redundant as far as contribution to the current scheme is concerned.

Any ITIL qualification will now expire after 3-years from the day the qualification was achieved unless the candidate:

  • Resits and passes the original exam.
  • Attends and passes another ITIL qualification course in which case all ITIL qualifications held will be extended for a further 3-years
  • Accumulates points via the PeopleCert Continual Professional Development (CPD) scheme.

You can find further details of these options here.

ITIL Master is achieved by combining three ITIL qualifications together:

  • ITIL Managing Professional
  • ITIL Strategic Leader
  • ITIL Practice Manager

An example of the courses a candidate might attend to achieve this are:

  • ITIL4 Foundation
  • ITIL4 Create, Deliver & Support
  • ITIL4 Drive Stakeholder Value
  • ITIL4 High Velocity IT
  • ITIL4 Direct, Plan & Improve
  • ITIL4 Digital & IT Strategy
  • ITIL4 Maintain, Support & Fulfil

Where can I find more information?

Further information on ITIL4 can be found on the following pages:

Course Details for ITIL®4

ITIL®4 Foundation

£950

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ITIL®4 Specialist - Create, Deliver & Support

£1,095

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ITIL®4 Specialist - Drive Stakeholder Value

£1,095

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ITIL®4 Specialist - High Velocity IT

£1,095

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ITIL®4 Strategist - Direct, Plan & Improve

£1,095

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ITIL®4 Leader - Digital & IT Strategy

£1,195

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ITIL®4 Specialist: Acquiring & Managing Cloud Services

£1,095

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ITIL®4 Specialist: Sustainability in Digital & IT

£1,195

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ITIL®4 Specialist: Business Relationship Management

£1,050

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ITIL®4 Specialist: IT Asset Management

£1,050

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ITIL® 4 Combined Practitioner: Monitor, Support and Fulfil

£1,095

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ITIL®4 Combined Practitioner: Plan, Implement & Control

£1,095

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ITIL®4 Combined Practitioner: Collaborate, Assure & Improve

£1,095

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ITIL® 4 Practitioner: Service Desk

£495

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ITIL® 4 Practitioner: Incident Management

£495

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ITIL® 4 Practitioner: Service Request Management

£495

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ITIL® 4 Practitioner: Problem Management

£495

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ITIL® 4 Practitioner: Monitoring and Event Management

£495

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ITIL® 4 Practitioner: IT Asset Management

£495

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ITIL® 4 Practitioner: Service Configuration Management

£495

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ITIL® 4 Practitioner: Change Enablement

£495

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ITIL® 4 Practitioner: Deployment Management

£495

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ITIL® 4 Practitioner: Release Management

£495

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ITIL® 4 Practitioner: Relationship Management

£495

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ITIL® 4 Practitioner: Supplier Management

£495

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ITIL® 4 Practitioner: Service Level Management

£495

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ITIL® 4 Practitioner: Continual Improvement

£495

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ITIL® 4 Practitioner: Information Security Management

£495

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IT Service Management in the Digital Age (Virtual)

Free

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