The SYSOP difference

ITIL® official syllabus courses and other core publications exist to educate participants about IT Best Practice – teaching them the content of the official guidance and testing their learning by examination.

The courses concentrate on “the what”, rather than “the how” of IT service management best practice.

Sadly, all too often when the focus is on the official syllabus, students return to the workplace under-equipped to deal with the challenges of bringing about change and putting the theory into practice.

Dealing with the challenges

That's where SYSOP courses are different...

Practical Training to address specific needs and change behaviour

Real Training, not just education...

Sysop firmly believes that the primary purpose of training is to change behaviour in the workplace.

We carry that purpose into the classroom in the delivery of our IT Best Practice examination courses and into our overall product set.

That means we offer practical workshops tailored to the specific needs of our client organisations.

But don't just take our word for it - take a look at what our students say...

  • “John was one of the best trainers I have ever been involved with. His understanding of not just PRINCE2 is incredible.”

  • “Course trainer was very good and clear and explained things clearly with lots of experience stories to back up what [he was] saying. Although the content was a lot to learn in 2 1/2 days most of it was relevant.”

  • “Course Operational Support & Analysis - Andy made a potentially very 'dry' subject enjoyable.”

  • “Ian was a very good teacher and didn't make it boring. He kept the class interested.”

  • “I was very impressed by the high standard of facilities at Sysop, the professionalism of all their staff, and the high degree of commitment to candidate success.”