Customer Comments

Success stories from our training delegates...

  • “Excellent morning. Valued experience. It will make me look at ITIL & Sysop again.”

    Michael Sheehy - Manchester City Council

    Course: ITIL Overview - 22/02/2019

  • “It's always a pleasure working with Sysop.”

    Simon Purvis - SiTech Consultancy Services

    Course: ITIL4 Foundation - 05/03/2019

  • “Thank you very much. I love coming here (even if not that often).”

    Mandy Heath - Freelink IT

    Course: ITIL4 Foundation - 05/03/2019

  • “Very pleasant instructor, through, in depth revision.”

    Brian Rawlinson - Wirral University Teaching hospital

    Course: ITIL Foundation Revision workshop - 07/03/2019

  • “Very impressed, good training.”

    Daniel Llloyd -

    Course: ITIL Overview - 14/12/2018

  • “Ian was a very good teacher and didn't make it boring. He kept the class interested.”

    Daniel Hufton - Wirral NHS

    Course: ITIL Foundation Revision workshop - 11/10/2019

  • “Great facilities; good course pace and involvement by people & tutor on the course.”

    Lisa Guest - Wincanton

    Course: ITIL Service Operations - 17/09/2018

  • “I have really enjoyed the course. I thought the trainer Mark was brilliant, he obviously has a lot of knowledge on the subject and I liked the way he explains things to the group.”

    Kimberley Lee - YBS

    Course: Software Asset Management Essentials - 10/09/2018

  • “I feel that I have the confidence to follow a more formal approach to SAM. I have a better understanding of the SAM framework & how to apply this within my organisation.”

    Sara James - Pinsent Masons

    Course: Software Asset Management Essentials - 10/09/2018

  • “It was perfect. Thank you I learned a lot. I really did like the interaction and experience sharing during the course.”

    Cinzia Biondi - eu-LISA

    Course: Service Offerings & Agreements - 20/08/2018

  • “I always have a good experience with Sysop. Very professional approach.”

    David Ormrod - Shell Research Ltd

    Course: Business Relationship Management Professional - 02/07/2018

  • “Sysop have developed a fun, friendly, productive delivery approach for learning.”

    Helen Mullinder - Sellafield

    Course: Planning, Protection & Optimisation - 12/03/2018

  • “Ian was a really good tutor, engaging and helpful. Very good experience & helped apply real life situations to examples to help better understanding of ITIL.”

    James Lee - North West Ambulance Service NHS Trust

    Course: ITIL Foundation - 27/11/2017

  • “Appreciated the friendly, professional approach. Lunches and facilities excellent – thank you.”

    Glenn Carter - Daytona365

    Course: ITIL Service Offerings & Agreements

  • “Very informative with lots of ideas to put into practice. Ian knew his subject matter well and demonstrated it perfectly.”

    Patrick Shaw - AO Retail

    Course: CSI Workshop - 08/11/2017

  • “Ian is great, very informative and kept me interested all day. The best comfy seat sat on a course plus the hot chocolates were lovely – it’s the little things that make a big difference.”

    Emma Jones - Merseyside Police

    Course: CSI Workshop - 08/11/2017

  • “Course was very informative and well delivered, was really useful for me and my team and will definitely look at implementing some of the CSI process.”

    James Mara - AO Retail

    Course: CSI Workshop - 08/11/2017

  • “Andy has been fantastic! Answered all our questions and made the material relatable & easy to understand.”

    Kelly Phillips-Humphreys - BAE Systems

    Course: ITIL Service Design - 02/10/2017

  • “Just to say a massive thank you for taking me on the ITIL journey successfully. I know I did it the hard way by spreading all the courses out (trust me !!!!). I know I wouldn’t have succeeded without the help, guidance and support from yourselves as not only have I been successful but all the courses have been immensely useful and interesting (apart from the exams !!!!) which is a testament to your professionalism and approach. Thank you so much again and hopefully I might manage something else with yourselves and can thank you in person. Immense thanks once again. ”

    Charles Adams - Rochdale MBC

    Course: Managing Across the Lifecycle - 30/10/2017

  • “Thanks a lot to Mr Ian McDonald for his valuable session its more informative and he is a knowledgable and good wisdom. Thanks again for Sysop for having Ian.”

    Devarajan Ramamorrthy - Salford Royal NHS Foundation Trust

    Course: ITIL Foundation - 02/03/2017

  • “Enjoyed the course very much. Trainer was very knowledgable and used plenty of real-life scenarios / examples to explain the concepts which helped my understanding.”

    Waheeda Rehman - University of Huddersfield

    Course: ITIL Foundation - 19/04/2017

  • “Course trainer was very good and clear and explained things clearly with lots of experience stories to back up what [he was] saying. Although the content was a lot to learn in 2 1/2 days most of it was relevant.”

    Gillian Webster - University of Huddersfield

    Course: ITIL Foundation - 19/04/2017

  • “I found the course ulimately quite useful. It has highlighted some inadequacies in my own activities, which I will now endeavour to address, those of my dept (on which I can now advise) and also indicated the absence of a certain discipline that I shall investigate and maybe encourage.”

    Steve Bekus - University of Huddersfield

    Course: ITIL Foundation - 19/04/2017

  • “As I was the only one [on this course] I was concerned about the lack of group discussion and exercises. Tutor [Andy Wright] was great though! Thanks.”

    Anwar Hussain - University of Huddersfield

    Course: ITIL Service Operation - 15/02/2017

  • “Great course today - really useful, delivered really well!”

    Mick Southern - GB Group plc

    Course: ITIL Overview - 17/02/2017

  • “[The ITIL Overview] was a very good introduction. I'm encouraged to proceed with further development. Interesting case studies and examples. I can see how it fits my role.”

    Shaun Gazey - DHL

    Course: ITIL® Overview - 05/01/2017

  • “Mark is an excellent trainer. He really cares for his trainees. Good pace to the course [SDI Service Desk Manager], lots of encouragement to participate. [He] has a fantastic technique for explaining further by using real examples that can be understood and translated into my own work environment. Thank you, a real pleasure attending the course.”

    Claire Myers - United Utilities

    Course: Service Desk Institute - Managers - 12/12/2016

  • “There was a lot of content to cover in this course [SDI Service Desk Manager]. Mark was an excellent tutor who was friendly, personable and brought the course to life by using his own real life experiences. I found this to really help when taking information on board.”

    Joe Dickinson - Late Rooms

    Course: Service Desk Institute - Managers - 12/12/2016

  • “Experienced and knowledgable trainer. Engaging & good usage of real-world examples.”

    Dan Eve - Old Mutual plc

    Course: ITIL® Service Operation - 17/10/2016

  • “I really enjoyed [the Apollo 13] course. It was very interactive and I think it will help our IT team understand the benefits of ITIL processes.”

    Emma Beadles - Insolvency Service

    Course: Apollo 13 - 13/10/2016