ITIL® 4 Qualification Scheme

ITIL 4 provides a practical and flexible basis to support organizations on their journey into the new world of digital transformation by helping them align their human, digital and physical resources to compete within the modern complex landscape.

ITIL 4 retains many of the core elements that makes ITIL so valuable to individuals and organizations today. Change is a constant state and organizations are struggling to navigate it. ITIL 4 is best practice that supports organizations in navigating this ongoing change.

ITIL 4 is the next iteration that incorporates all the best things from ITIL as it is known today and expands IT and service operations to a new level. Moving from traditional process led delivery, ITIL 4 supports faster quality and value driven delivery for people and organizations.

ITIL®4 Qualification scheme

ITIL 4 Qualification Scheme infographic Copyright © AXELOS Limited 2022. Used under permission of AXELOS Limited. All rights reserved.

The ITIL 4 Certification Scheme comprises of the following modules which map onto publications in the ITIL 4 framework:

  • ITIL Foundation
  • ITIL Specialist modules (3)
    • Create, Deliver & Support
    • Drive Stakeholder Value
    • High Velocity IT
  • ITIL Strategist
    • Direct, Plan & Improve
  • ITIL Leader
    • Digital & IT Strategy
  • ITIL Master

To obtain the designation ITIL Managing Professional (ITIL MP) or ITIL Strategic Leader (ITIL SL), the professional must complete all modules in each stream, with ITIL Strategist being a universal module for both streams.

ITIL Foundation

ITIL 4 Foundation is the entry level certification, offering end learners a general awareness of the key elements, concepts and terminology used in ITIL 4. ITIL 4 Foundation is aimed at entry level IT professionals, those who need a basic understanding of ITIL, or would like to progress to higher levels within the ITIL 4 certification scheme.

The purpose of ITIL 4 Foundation is to introduce candidates to modern IT enabled service management.

Create, Deliver & Support (ITIL Specialist module)

For an organization to effectively create, deliver and support its products and services it is essential to understand value and how value is created across each and every activity performed across the Service Value Chain.

This certification describes how value streams can be built and managed in a holistic way and how continual iterations and feedback loops can be included. It explores areas such as development, testing, knowledge, customer and employee feedback, new technologies, sourcing, and ways of managing work. Create, Deliver & Support focuses on those activities in the areas of Obtain/Build, Design & Transition and Deliver & Support.

ITIL 4 Create, Deliver & Support
ITIL 4 Drive Stakeholder Value

Drive Stakeholder Value (ITIL Specialist module)

To drive stakeholder value, all stakeholders must contribute to the co-creation of service value.

The Drive Stakeholder Value certificattion aims to guide stakeholders, whether they are customers or service providers, through the principles and practices of co-creating value through services. It will discuss the main steps of a customer journey, providing guidance on how to co-create the most valuable journey. Drive Stakeholder Value therefore focuses on activities related to accepting Demand, Engaging with Stakeholders and realizing Value.

High Velocity IT (ITIL Specialist module)

Organizations are becoming increasingly digital enabled and the scope of the High Velocity IT publication is the primary activities in the digital value chain.

The more digital parts of an organization demand a significantly different way of thinking and working than traditional ‘operating models’ for IT service management.

High Velocity IT therefore focusses on all activities across the Service Value Chain with the emphasis on accelerated value streams.

ITIL 4 High Velocity IT
ITIL 4 Direct, Plan & Improve

Direct, Plan & Improve (ITIL Strategist module)

This certification explores and explains principles, methods, and techniques that can be universally used to direct, plan, and improve.

Thorough planning creates a shared understanding of how work will be organized and managed, allowing contributors to understand their roles and to coordinate and collaborate efficiently and effectively.

Identifying and acting upon improvement opportunities ensures that the organization grows and remains successful and competitive over time. Direct, Plan and Improve therefore focuses on activities in and around Plan and Improve.

Digital IT strategy

Digital & IT Strategy (ITIL Leader module)

This certification will focus on the alignment of digital business strategy with IT strategy.

It also covers how disruption from new technologies are impacting organizations in every industry and how business leaders are responding. It will help IT leaders and aspiring leaders build and implement effective IT and digital strategy that can tackle digital disruption and drive success.

ITIL4 Managing Professional certification

Achieving ITIL4 Managing Professional certification involves passing the Managing Professional Transition modules (details below) or successfully passing each of the following:

  • ITIL4 Foundation
  • ITIL Specialist modules
    • Create, Deliver & Support
    • Drive Stakeholder Value
    • High Velocity IT
  • ITIL Strategist module
    • Direct, Plan & Improve

Managing Professional Transition module

Any candidates who have 17 credits or more from the previous ITILv3 qualification schemes will meet the pre-requisites to take the Managing Professional Transition module to convert existing qualifications into the ITIL4 Managing Professional qualification (ITIL Experts have 22 credits). This module will be retired in July 2022.

ITIL4 Strategic Leader certification

Achieving ITIL4 Strategic Leader certification involves successfully passing the following modules:

  • ITIL4 Foundation & ITIL Strategist – Direct, Plan & Improve
  •     OR
  • ITIL4 Managing Professional Transition
  •     AND
  • ITIL4 Leader – Digital & IT Strategy

ITIL Master

Any candidate who has achieved both the ITIL4 Manging Professional certification and ITIL4 Strategic Leader certification will meet the pre-requisites to attempt ITIL Master certification if they so wish. The details of this certification are to be announced at some point in 2022.

Where can I find more information?

Further information on ITIL4 can be found on the following pages:

Course Details for ITIL®4

ITIL®4 Foundation


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ITIL®4 Managing Professional Transition


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ITIL®4 Specialist - Create, Deliver & Support


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ITIL®4 Specialist - Drive Stakeholder Value


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ITIL®4 Specialist - High Velocity IT


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ITIL®4 Strategist - Direct, Plan & Improve


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ITIL®4 Leader - Digital & IT Strategy


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ITIL®4 Overview (Virtual)


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