IMPROVING IT SERVICES
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Welcome to SYSOP
The organisation dedicated to quality IT service management
True to its position as a true Service Management organisation, SYSOP is proud to offer probably the most comprehensive range available of ITIL® service management training and professional services.
Whilst every customer is different there is considerable common ground provided by the ITIL ® framework. Using experience, gained over 22 years, SYSOP consultants can swiftly identify your starting point and the activity programme your organisation needs to raise customer processes to “best practice” standards.
From this very practical help through to a portfolio of training that includes all the ITIL® service management v3 courses; the v2 Practitioner courses; and a range of interactive and simulation workshops, SYSOP has the service catalogue to meet your needs.
Discover SYSOP
Where do you Start?
Reading the books is a daunting task, comprehension without guidance a near impossibility. So where do you start? Which personnel need ITIL training? How can they turn their training into real progress in the field? How can you measure improved processes?
SYSOP focuses entirely on IT Service Management. We exist solely to give you, our customer, what you need – a simple, no-fuss, cost-effective way of improving your IT processes - delivering competitive advantage to your organisation.
More information: Where do you Start?
ITIL Professional Services
No matter how good the training experience, making ITIL happen in the workplace is a daunting challenge. Where to start? How to make visible progress quickly? How to free up valuable resource to do justice to the task?
SYSOP has long been an advocate of the "Slicker ITIL" approach to the implementation of best practice. Our consultants have developed a series of Service Improvement Plans available as a FREE download.
More information: ITIL Professional Services
Superb ITIL Training Examination Pass Rates
SYSOP ITIL training courses provide you with a significantly improved likelihood of achieving ITIL certification at the first attempt. No other organisation can match the excellent examination results achieved by students attending our ITIL® service management courses.
The examination results for ISEB examinations taken by Sysop students in February 2009 is testament to the quality of Sysop training. The first-time pass rate in every single course was 100%. Those courses included:
ITIL v3 Managers Bridging Course
ITIL v3 Release Control & Validation
ITIL v3 Capability - Operational Support & Analysis
ITIL v3 Foundation Course
ITIL v3 Foundation Bridging Course
ITIL v2 Configuration Management
ITIL v2 Service Desk & Incident Management
ITIL v2 Service Level Management
Congratulations to all our hard-working students.
More information: Superb ITIL Training Examination Pass Rates
Examination Success Guarantee
SYSOP guarantees that you will achieve success in your chosen ITIL® examination. Not only is our first-time failure rate half of the industry average, most of our ITIL certification courses achieve a 100% first time examination pass.
Should you be one of the unfortunate few who tripped at the examination hurdle, We will not abandon you! We will discuss with you the most appropriate way we can help you achieve your qualification goal. We are the only company to have developed a free refresher programme that will prepare you for an examination re-sit.
More information: Examination Success Guarantee
Superbly Qualified Consultant / Lecturers
Your SYSOP consultant/lecturer holds, not only the ISEB Certificate in IT Infrastructure Management: Service Management (the manager’s certificate), but will also have qualified as an ITIL v3 "Expert".
He or she will also have sat and passed the very same ITIL examination that you intend to sit. This means that you can be sure that your tutor is not only well qualified to teach you but that you will benefit from their experience of the examination.
SYSOP consultant/lecturers are extensively engaged on customer sites, advising and supporting their plans to successfully adopt ITIL® best practice. This means that your classroom experience is enhanced with up-to-date and relevant real-life examples of ITIL® service management making your job of applying ITIL® theory to your own circumstances so much more achievable.
More information: Superbly Qualified Consultant / Lecturers
FREE Foundation Course
Book an Intermediate (v3 Capability or Lifecycle) course. through this website, and we will automatically send you a training credit voucher which can be redeemed against a v3 Foundation Course for yourself or a colleague - you will pay only for the examination. All of these courses are offered in Manchester and Bracknell. Offer expires 31st July 2009.
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