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Top 10 types of resistance to ITIL improvement initiatives 18 January 2010
Withdrawal of ITIL version 2 04 November 2009
The world’s first ITIL v3 Expert has qualified in the UK through ISEB. 19 September 2009
SYSOP - The Company for ITIL® Managers
The organisation dedicated to quality IT service management
True to its position as a true Service Management organisation, SYSOP is proud to offer probably the most comprehensive range available
of ITIL training and professional services.
Whilst every customer is different there is considerable common ground provided by the ITIL framework. Using experience, gained over 25 years, SYSOP ITIL trainers and consultants can swiftly identify your starting point and the activity programme your organisation needs to raise customer processes to “best practice” standards.
From this very practical help through to a portfolio of ITIL training that includes all the ITIL service management ITIL v3 courses; the ITIL v2 Practitioner courses; and a range of interactive and simulation workshops, SYSOP has the ITIL course to meet your needs.
Discover ITIL® with SYSOP
Where do you Start?
Reading the ITIL books is a daunting task, comprehension without guidance a near impossibility. So where do you start? Which personnel need ITIL training? How can they build on their ITIL Foundation Course and turn their ITIL training into real progress in the field? How can you measure improved processes?
SYSOP focuses entirely on IT Service Management. We exist solely to give you, our customer, what you need – a simple, no-fuss, cost-effective way of improving your IT processes - delivering competitive advantage to your organisation.
More information: Where do you Start?
ITIL Professional Services
No matter how good the training experience, which ITIL course you attended, making ITIL happen in the workplace is a daunting challenge for all ITIL managers. Where to start? How to make visible progress quickly? How to free up valuable resource to do justice to the task?
SYSOP has long been an advocate of the "Slicker ITIL" approach to the implementation of best practice. Our consultants have developed a series of Service Improvement Plans available as a FREE download to augment the knowledge gained as you achieved your ITIL certificate.
More information: ITIL Professional Services
Superb ITIL Course Pass Rates
SYSOP ITIL training courses provide you with a significantly improved likelihood of achieving your ITIL certificate at the first attempt. No other organisation can match the excellent examination results achieved by students attending our ITIL® service management courses.
The examination results for ISEB examinations taken by Sysop students in February 2009 is testament to the quality of Sysop training. The first-time pass rate in every single course was 100%. Those courses included:
ITIL v3 Managers Bridging Course
ITIL v3 Release Control & Validation
ITIL v3 Capability - Operational Support & Analysis
ITIL v3 Foundation Course
ITIL v3 Foundation Bridging Course
ITIL v2 Configuration Management
ITIL v2 Service Desk & Incident Management
ITIL v2 Service Level Management
Congratulations to all our hard-working students.
More information: Superb ITIL Course Pass Rates
ITIL Examination Success Guarantee
SYSOP guarantees that you will achieve success in your chosen ITIL certificate. Not only is our first-time failure rate half of the industry average, most of our ITIL certificate courses achieve a 100% first time examination pass. Whether you are attending an ITIL Foundation Course, and ITIL Manager's Course or any of the new ITIL v3 Intermediate Certificate Courses our guarantee is copper-bottomed.
We believe our ITIL trainers to be the best in the business, however, should you be one of the unfortunate few who tripped at the examination hurdle, We will not abandon you! We will discuss with you the most appropriate way we can help you achieve your qualification goal. We are the only company to have developed a free refresher programme that will prepare you for an examination re-sit.
More information: ITIL Examination Success Guarantee
Superbly Qualified Consultant / Lecturers
Your SYSOP ITIL trainer holds, not only the ITIL Certificate in IT Infrastructure Management: Service Management (the manager’s certificate), but will also have qualified as an ITIL v3 "Expert".
He or she will also have sat and gained the very same ITIL certificate that you intend to study for. This means that you can be sure that your ITIL trainer is not only well qualified to teach you but that you will benefit from their experience of the examination.
SYSOP ITIL trainers are extensively engaged, as consultants, on customer sites, advising and supporting their plans to successfully adopt ITIL® best practice. This means that your classroom experience is enhanced with up-to-date and relevant real-life examples of ITIL® service management making your job of applying ITIL® theory to your own circumstances so much more achievable.
More information: Superbly Qualified Consultant / Lecturers
FREE ITIL Overview available online
Complete the simple registration and enter our Resource Centre to view our new "ITIL in a Nutshell" CBT Overview
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