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Apollo 13 a story of Change & Problem Management
07 July 2010
Everyone knows the story of Apollo 13. Indeed it was made into a highly succesful film starring Tom Hanks as Jim Lovell the mission commander. It illustrates the benefits of carefully thought-out processes for problem and change management.
Read MoreITIL Training & Prince too
09 June 2010
In addition to our well-established and widely acclaimed ITIL Overviews we are now offering you and your team an opportunity to gain a better understanding of PRINCE2 by attending a short-day Prince 2 Overview..
Read MoreTop 10 types of resistance to ITIL improvement initiatives
18 January 2010
1. No management commitment 2. Saying 'Yes', but meaning 'No' 3. ITIL Never work here 4. No continual improvement focus 5. ITIL is the objective not what it should achieve
Read MoreWithdrawal of ITIL version 2
04 November 2009
The OGC has announced the withdrawal of ITIL v2 examinations from summer 2010 and of the v3 "bridging exams" from 2011.
Read MoreThe world’s first ITIL v3 Expert has qualified in the UK through ISEB.
19 September 2009
Paul Jackson, owner of mmXcellence ltd, a service management consultancy based in the Thames Valley has achieved a world first, and qualified, with Sysop, as an ITIL v3 Expert through the accredited V3 Lifecycle route.
Read MoreITIL Trainer of the Year Finalists
16 September 2009
Sysop head of training, Michelle Major-Goldsmith and principal consultant, Andy Wright, have each been selected as finalists for the itSMF award ITIL Trainer of the Year.
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Green IT and Prince Too
You’ve been asking for it – now we can offer training in PRINCE2®; Green IT; and Business Relationship Management. Click below for Green IT.
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