Customer Comments


Success stories from our training delegates...

  • “[The ITIL Overview] was a very good introduction. I'm encouraged to proceed with further development. Interesting case studies and examples. I can see how it fits my role.”

    Shaun Gazey - DHL

    Course: ITIL® Overview - 05/01/2017

  • “Mark is an excellent trainer. He really cares for his trainees. Good pace to the course [SDI Service Desk Manager], lots of encouragement to participate. [He] has a fantastic technique for explaining further by using real examples that can be understood and translated into my own work environment. Thank you, a real pleasure attending the course.”

    Claire Myers - United Utilities

    Course: Service Desk Institute - Managers - 12/12/2016

  • “There was a lot of content to cover in this course [SDI Service Desk Manager]. Mark was an excellent tutor who was friendly, personable and brought the course to life by using his own real life experiences. I found this to really help when taking information on board.”

    Joe Dickinson - Late Rooms

    Course: Service Desk Institute - Managers - 12/12/2016

  • “Experienced and knowledgable trainer. Engaging & good usage of real-world examples.”

    Dan Eve - Old Mutual plc

    Course: ITIL® Service Operation - 17/10/2016

  • “I really enjoyed [the Apollo 13] course. It was very interactive and I think it will help our IT team understand the benefits of ITIL processes.”

    Emma Beadles - Insolvency Service

    Course: Apollo 13 - 13/10/2016

  • “Wee presented. Great sibject Knowledge. Approachable Discussions. Happy to take questions.”

    Rob Thomas - Indolvency Service

    Course: Apollo 13 - 06/10/2016

  • “Just got my result for RCV and thought I’d send an extra thanks to yourselves and Andy – I had thought the penny potentially dropped with me by the time I did the exam, so I am well chuffed with the result! I’ll definitely think of you guys again for training. Thanks again! Niamh ”

    Niamh Owens - Euronext

    Course: ITIL® Release Control & Validation - 25/07/2016

  • “Well run course - succinct but informative. Made me feel welcome from reception and throughout the day. Course was interactive enough without the dreaded roleplay and scenario acting! Good use of Agile questionnaire - gives good feel / sensing to applying to 2real-world" i.e. back at the workplace.”

    Jonathan Howarth - Orchard Systems

    Course: AgilePM® Workshop - 01/07/2016

  • “John was very easy to listen to and his knowledge and experience in project management made it very easy to understand. His explanations were good and wil allow quick transfer of skills.”

    Sue Evans - Grant Thornton

    Course: AgilePM® Workshop - 01/07/2016

  • “I thought the training was excellent and very well presented. Stuart and Ian made a potentially very dry subject entertaining and enjoyable. Hopefully it has sunk in for the exam. THANK YOU!”

    Colin Willsea - Pennine Acute NHS Trust

    Course: ITIL® Foundation Certificate - 14/06/2016

  • “Very impressed with Stuart's training style. He made a very dry subject come alive.”

    Carol Rogers - Pennine Acute NHS Trust

    Course: ITIL® Foundation Certificate - 14/06/2016

  • “The facilities and materials are excellent and Stuart wasa brilliant trainer always putting things into real terms. Stuart explained really well and was very patient which I appreciated. For me to have gained the understanding I have means Stuart is a marvelous trainer.”

    Corrine Brierley - Rochdale MBC

    Course: ITIL® Foundation Certificate - 14/06/2016

  • “ Very much enjoyed the course and efforts by Stuart to make it fun and enjoyable.”

    Connor Watson - prettylittlething.com

    Course: ITIL® Foundation Certificate - 14/06/2016

  • “Stuart (our tutor) explained everything very well and clearly. I thought his experiences which he shared to explain different aspects of the course (examples of different processes etc that he has come across in his career) were both interesting and useful to help understanding. ”

    Kara Drummond - United Biscuits

    Course: ITIL® Foundation Certificate - 07/03/2016

  • “ Excellent trainer - great knowledge and ability to give examples. Very good pack [of course materials] all well explained. Very good course and trainer. Very good overview of all training material and excellent presentation. I would definitely recommend to use Sysop again.”

    Peter Schenck - United Biscuits

    Course: ITIL® Foundation Certificate - 07/03/2016

  • “John was one of the best trainers I have ever been involved with. His understanding of not just PRINCE2 is incredible.”

    Chris Blacow - Tangerine Confectionery

    Course: PRINCE2® Combined Practitioner - 05/10/2015

  • “Really enjoyed the whole [PRINCE2] week and [will be] taking a lot away with me. I feel totally prepared for the exam - thanks to John - a credit to Sysop.”

    Asam Jan - Rochdale MBC

    Course: PRINCE2® Combined Practitioner - 05/10/2015

  • “Mark was very knowledgeable and encouraged participation. He was able to provide examples of real-life appication of the course content, which helped to visualise the theory in a more practical environment. Course content was covered thoroughly in a relaxed, pleasant classroom environment.”

    Suzanne Haycock - Universities Superannuation Scheme Ltd

    Course: ITIL® Continual Service Improvement - 27/10/2015

  • “Stuart was my tutor on the ITIL Foundation course. His knowledge of the subject is unparalleled and his enthusiasm for the topic was extremely refreshing. I would like to thank Stuart for his efforts in helping me achieve the qualification, it is much appreciated. I would thoroughly recommend Stuart & SYSOP as providers of the ITIL qualification. ”

    Richard Woolham - Lancashire Teaching Hospitals NHS Foundation Trust

    Course: ITIL® Workshop & Exam - 09/10/2015

  • “Andy has a very relaxed approach to training. I was surprised at how much I had learnt without realising I was learning! Well run course with just the riht amount of group activity.”

    Lynda Hodkinson - University of Manchester

    Course: ITIL® Release Control & Validation - 27/07/2015

  • “Professional trainer with exceptional knowledge of the subject matter, with a friendly and interactive delivery style.”

    Jonathan Moore - Jsoft IT

    Course: PRINCE2® Combined Practitioner - 27/07/2015

  • “Andy is an excellent trainer who invites participation, encourages and guides leaning excellently”

    Tony Curran - University of Manchester

    Course: ITIL® Planning Protection & Optimisation - 13/07/2015

  • “Fantastic course - very relavant & just the right mix of theory and reallife examples.”

    Colin Birnie - ODEON Cinemas

    Course: IT Service Continuity Management Workshop - 06/07/2015

  • “Just thought I'd let you know I passed my practitioner exam with a mark of 56 which I am over the moon with. I wanted to thank you for the way you conducted the course all week. It was well paced and thorough instruction, but above all it was done in a relaxed friendly environment. I essentially started as a complete novice and appreciate the work you put into enabling me to gain the qualification. I will certainly recommend both you and SYSOP at any opportunity in the future. ”

    Joshua Bramwell - Royal Air Force

    Course: PRINCE2® Combined Practitioner - 27/07/2015

  • “Just to say thank you to all the team, a score beyond my expectations! Probably why I keep coming back to you guys for my training! If you ever decide to do MS Project training let me know! ”

    David Betts - Betts Consultants

    Course: PRINCE2® Combined Practitioner - 27/07/2015

  • “Thank you to Chris Littlewood for being both very supportive and patient with our group as he took us through this learning experience.”

    Christopher Gawthrop-Bleet - Cambridge University Hospitals Trust

    Course: ITIL® Foundation Certificate - 31/03/2015

  • “Great first impressions. Welcomed by Janice & shown facilities. Very friendly. Tough but enjoyable course.”

    Ben Moore - IMI Precision Engineering

    Course: ITIL® Managing Across the Lifecycle - 13/04/2015

  • “One of the most enjoyable, beneficial and rewarding courses I have ever attended.”

    Peter Meace - University of Manchester

    Course: ITIL® Foundation Certificate - 27/05/2015

  • “I just wanted to send you a quick email to say thank-you for last week. I was pleased to find after logging in this afternoon that I have passed my ITIL exam, and have no doubt it was down to your relaxed teaching environment. I look forward to sitting another course with you soon.”

    Joseph Folan - Xerox (ITO UK)

    Course: ITIL® Foundation Certificate - 11/05/2015

  • “A really enjoyable and useful course [Apollo 13] that was very well run.”

    Cameron West - Telefonica

    Course: Apollo 13 - 17/03/2015