Training Courses - Tutor-led Courses


Please Note: Exam fees (where applicable) are included in the prices quoted.

ITIL®4

ITIL®4 Foundation

£1,210

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ITIL®4 Specialist - Create, Deliver & Support

£1,445

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ITIL®4 Specialist - Drive Stakeholder Value

£1,445

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ITIL®4 Specialist - High Velocity IT

£1,445

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ITIL®4 Strategist - Direct, Plan & Improve

£1,445

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ITIL®4 Leader - Digital & IT Strategy

£1,545

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ITIL®4 Specialist: Acquiring & Managing Cloud Services

£1,445

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ITIL®4 Specialist: Sustainability in Digital & IT

£1,545

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ITIL®4 Specialist: Business Relationship Management

£1,400

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ITIL®4 Specialist: IT Asset Management

£1,400

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ITIL® 4 Combined Practitioner: Monitor, Support and Fulfil

£1,445

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ITIL®4 Combined Practitioner: Plan, Implement & Control

£1,445

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ITIL®4 Combined Practitioner: Collaborate, Improve & Secure

£1,445

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ITIL® 4 Practitioner: Service Desk

£600

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ITIL® 4 Practitioner: Incident Management

£600

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ITIL® 4 Practitioner: Service Request Management

£600

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ITIL® 4 Practitioner: Problem Management

£600

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ITIL® 4 Practitioner: Monitoring and Event Management

£600

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ITIL® 4 Practitioner: IT Asset Management

£600

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ITIL® 4 Practitioner: Service Configuration Management

£600

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ITIL® 4 Practitioner: Change Enablement

£600

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ITIL® 4 Practitioner: Deployment Management

£600

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ITIL® 4 Practitioner: Release Management

£600

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ITIL® 4 Practitioner: Relationship Management

£600

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ITIL® 4 Practitioner: Supplier Management

£600

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ITIL® 4 Practitioner: Service Level Management

£600

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ITIL® 4 Practitioner: Continual Improvement

£600

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ITIL® 4 Practitioner: Information Security Management

£600

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IT Service Management in the Digital Age (Virtual)

Free

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Webinars

ITIL®4 Managing Professional WEBINAR

Free

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ITIL®4 module insight webinar - Create, Deliver & Support

Free

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ITIL®4 module insight webinar - Drive Stakeholder Value

Free

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ITIL®4 module insight webinar - High Velocity IT

Free

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ITIL®4 module insight webinar - Direct, Plan & Improve

Free

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ITIL®4 module insight webinar - Digital & IT Strategy

Free

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Service Desk Institute certification webinar

Free

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Mastering IT Support Delivery webinar

Free

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MISD: Aspiring Manager webinar

Free

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ITIL®4 update webinar

Free

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ITIL®4 update (June 2023)

Free

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Service Desk Institute

SDI® - Service Desk Analyst

£1,210

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SDI® - Service Desk Manager

£1,455

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Supporting Frameworks

ISO 20000 Foundation Course

£1,210

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SIAM® Foundation

£1,210

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VeriSM™ Foundation

£1,165

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Practical Workshops

Major Incident Management

£350

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Problem Management in Practice workshop

£350

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IT Service Delivery Manager Workshop

£595

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IT Service Management Communication Skills

£350

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Pragmatic Continual Improvement Workshop

£350

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Achieving lasting Organisational Change

£350

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Demonstrating Value from ITSM

£350

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Mastering IT Support Delivery

MISD-L1: Foundation & Operative

£1,280

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MISD-L2: Aspiring Manager

£980

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MISD-L3: Operational Manager

£1,280

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MISD-L4: Strategy Manager

£1,580

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ISTQB

ISTQB Foundation in Software Testing

£1,165

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ISTQB Test Automation Engineer

£1,940

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ISTQB Advanced Technical Test Analyst

£1,940

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ISTQB Advanced Security Tester

£1,940

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ISTQB Advanced Test Analyst

£1,940

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ISTQB Foundation Agile Extension

£1,110

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ISTQB Foundation – Mobile App Tester (CMAT)

£1,410

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ISTQB Advanced Test Manager

£1,940

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ISTQB Foundation Model Based Tester Extension

£1,410

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Combined ISTQB Foundation & Agile Foundation Extension

£2,155

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ITIL4 Foundation e-learning - now available!

ITIL4 Foundation e-learning - now available!

Bringing our latest development - the ITIL®4 Foundation e-learning course.

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MarsLander - ITIL4 Simulation Workshop

MarsLander - ITIL4 Simulation Workshop

Only ITIL®4 can provide a high level of service delivery capability to take MarsLander to Mars.

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Service Desk Courses

Service Desk Courses

We are pleased to announce a major extension to our tutor-led service management portfolio. We now offer SDI Service Desk courses from our Heywood (Manchester) training HQ.

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FREE ITIL Overview

FREE  ITIL Overview

Our popular FREE half-day Overview is back! This short-day course is designed for all levels of IT staff requiring an introductory overview to IT Service Management.

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