Who's who at SYSOP?

Stuart Sawle

Founder and Managing Director

Stuart Sawle has over 35 years experience of IT. He started his career in 1965 working for Dunlop on the then very advanced LEO III and progressed into Operations Management  before switching to a technical career in 1972.

In 1985, Stuart founded Sysop. At first providing technical support consultancy, Sysop progressed to add technical training to its portfolio and latterly creating an enviable reputation as one of the most highly respected advocates of the ITIL Service Management disciplines.

Stuart is a Fellow of both the BCS and IMIS.

 

Michelle Major-Goldsmith

Head of Training

Michelle Major-Goldsmith started her career twenty years ago in IT Operations with RAC Motoring Services. Currently Head of Training at Sysop. Michelle is unwavering in her passion and enthusiasm for service management with an extensive career as a senior IT manager with blue chip organisations such as RAC, BSM and Norwich Union.

Michelle draws on experience gleaned here and also more recently in her work as a consultant guiding clients such as UK police forces and major international banks towards successful service management implementations both on and offshore. She speaks regularly and is well published within the Service Management arena.

Michelle is an ISEB accredited Principal Service Management lecturer and a qualified ITIL "Expert".

 

David Stephens
Head of Professional Services 

David Stephens has a wealth of experience of the Data Centre. Like many Sysop consultants, Dave's early Service Delivery roles were technical - involving many hardware platforms and operating systems.

This, almost inevitably, led to Service Delivery Management as he developed the ability to nurture a successful customer relationship and identify the business needs that were supported by IT.

Dave joined Sysop in 2008 and quickly gained the coveted purple badge. As head of professional services, Dave is in almost constant demand by Sysop customers who appreciate his skills in demonstrating business benefits from IT service management and his project management skills - so vital to implementing ITIL service management solutions.

 

Janice Bottomley

Administration Manager

Janice is the familiar and friendly voice of Sysop - leading the team that deals with all of the course administration, from preparing the course material, to booking hotels for students and handling the finances. Her background as a retail store manager adds a very customer-focused dimension to the Sysop training services.