The SYSOP difference


ITIL® official syllabus courses exist to educate participants about the ITIL® framework – teaching them the content of the official guidance publications and testing their learning by examination.

The courses concentrate on “the what”, rather than “the how” of IT service management best practice.

Sadly, all too often when the focus is on the official syllabus, students return to the workplace under-equipped to deal with the challenges of bringing about change and putting the theory into practice.

Dealing with the challenges

That's where SYSOP courses are different...

Practical Training to address specific needs and change behaviour

Real Training, not just education...

Sysop firmly believes that the primary purpose of training is to change behaviour in the workplace.

We carry that purpose into the classroom in the delivery of our ITIL examination courses and into our overall product set.

That means we offer practical workshops tailored to the specific needs of our client organisations.

But don't just take our word for it - take a look at what our students say...

  • “Attending the recent ITIL Course at Sysop was like switching on a light bulb, previous experience of ITIL had left a dry, uninteresting and avoid at all costs feeling, whereas the Sysop approach was a breath of fresh air bringing real life examples to the table and making the experience enjoyable as well as providing the required grounding in the subject.”

  • “The trainer had a wealth of knowledge and expertise, not only did he make the course relevant to the 'real world and working environment' he went the extra mile to help me achieve my goal.”

Accredited Courses

ITIL Foundation e-Learning courses

No actors mouthing a script they don't understand. No irritating and distracting cartoons. Instead,a fully qualified ITIL professional explaining things as they are.

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Our Guarantees to You

Sysop Guarantees

Your Course will run as scheduled.

You will pass your exam.

We will protect your training investment.

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Service Desk Courses

Service Desk Courses

We are pleased to announce a major extension to our tutor-led service management portfolio. We now offer SDI Service Desk courses from our Heywood (Manchester) training HQ.

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SYSOP Promotions

Late Bookings

Late Bookings

Check out our Special Offers on Late Availability courses. ITIL Intermediate courses from £795. ITIL Foundation from just £545.

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Service Desk Courses

Service Desk Courses

We are pleased to announce a major extension to our tutor-led service management portfolio. We now offer SDI Service Desk courses from our Heywood (Manchester) training HQ.

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NEW Practitioner course available

NEW Practitioner course available

The new Practitioner course offers and exciting extension to the portfoliio of ITIL capabilities. Take it with us over three-days and help ensure your success.

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FREE  ITIL Overview

FREE ITIL Overview

Our popular FREE half-day Overview is back! This short-day course is designed for all levels of IT staff requiring an introductory overview to IT Service Management.

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