ITIL® official syllabus courses and other core publications exist to educate participants about IT Best Practice – teaching them the content of the official guidance and testing their learning by examination.
The courses concentrate on “the what”, rather than “the how” of IT service management best practice.
Sadly, all too often when the focus is on the official syllabus, students return to the workplace under-equipped to deal with the challenges of bringing about change and putting the theory into practice.
Sysop firmly believes that the primary purpose of training is to change behaviour in the workplace.
We carry that purpose into the classroom in the delivery of our IT Best Practice examination courses and into our overall product set.
That means we offer practical workshops tailored to the specific needs of our client organisations.
But don't just take our word for it - take a look at what our students say...
“Attending the recent ITIL Course at Sysop was like switching on a light bulb, previous experience of ITIL had left a dry, uninteresting and avoid at all costs feeling, whereas the Sysop approach was a breath of fresh air bringing real life examples to the table and making the experience enjoyable as well as providing the required grounding in the subject.”
“The trainer had a wealth of knowledge and expertise, not only did he make the course relevant to the 'real world and working environment' he went the extra mile to help me achieve my goal.”
No actors mouthing a script they don't understand. No irritating and distracting cartoons. Instead,a fully qualified ITIL professional explaining things as they are.
Your Course will run as scheduled.
You will pass your exam.
We will protect your training investment.
We are pleased to announce a major extension to our tutor-led service management portfolio. We now offer SDI Service Desk courses from our Heywood (Manchester) training HQ.
Bringing our latest development - the ITIL®4 Foundation e-learning course.
Only ITIL®4 can provide a high level of service delivery capability to take MarsLander to Mars.
We are pleased to announce a major extension to our tutor-led service management portfolio. We now offer SDI Service Desk courses from our Heywood (Manchester) training HQ.
Our popular FREE half-day Overview is back! This short-day course is designed for all levels of IT staff requiring an introductory overview to IT Service Management.