Mastering IT Support Delivery webinar
1-Hour

Adam Sawle hosts the latest in our series of specialist webinars introducing the Mastering IT Support Delivery (MISD) curriculum. Adam has the honour of introducing Noel Bruton, the scheme author who will explain to the webinar attendees the need for a pragmatic approach to IT support delivery and...  READ MORE

Price: Free

  • Course:MISD-WEB
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Mastering IT Support Delivery webinar

Description

Adam Sawle hosts the latest in our series of specialist webinars introducing the Mastering IT Support Delivery (MISD) curriculum. Adam has the honour of introducing Noel Bruton, the scheme author who will explain to the webinar attendees the need for a pragmatic approach to IT support delivery and how the MISD qualification scheme services this need.

MISD is relevant to any IT department or industry service provider. This is because it focuses purely on the ‘How To’ of technical workgroup management and IT support, it operates in tandem with, or without all other IT management frameworks.

Whilst covering the whole MISD curriculum we will also specifically focus on the Operational Manager course (OMC), through which the philosophical basis of management is given the tools to express itself. This covers the how-to instructions of leading a team, orchestrating resources, developing skillsets, developing procedures, understanding dependencies, allying with other departments in the support machine. OMC is specifically aimed at leaders of technical workgroups including helpdesk, Service desk, all second line, and what are sometimes known as ‘third’ line functions; how to manage and co-ordinate demands and resources.
 
Specifically the webinar will cover:
  • Welcome and introduction
  • Why is MISD different?
  • The MISD qualification scheme
  • Operational Manager course
    • What is it?
    • Who is it for?
    • The benefits of blended learning
    • OMC course content
  • What next?
  • Q & A

Details of the full Operational Manager course can be found here:

Operational Manager course

 

Presenter

Noel Bruton joined IT in 1979 and began his consultancy and training practice in 1991, in which he has a global clientele and readership. His bestselling works on IT Support management have been listed as required or recommended reading for academic or professional IT management education in various institutions around the world and his websites receive over 10,000 visitors a month. The originator of much of what we now call ‘IT Support’, Bruton speaks with breadth, passion and real-life experience on a subject that ultimately affects everybody who is employed in or uses IT.

Dates For Mastering IT Support Delivery webinar

Dates for this course are available on request. Please Contact us for details.

Availability and pricing for Mastering IT Support Delivery webinar:

Dates for this course are available on request. Please Contact us for details.