VeriSM™ Foundation
Three-Days

VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes. It describes how an organisation can define its service management principles and then use organisational capabilities, emerging technologies and a...  READ MORE

Price: £950  *

  • Ref:VSM-FC
  • Exam: VeriSM™ Foundation (£185 ex VAT )

* Price excludes VAT which will be added at the prevailing rate.

VeriSM™ Foundation

Description

VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes.

It describes how an organisation can define its service management principles and then use organisational capabilities, emerging technologies and a combination of management practices to deliver value. The Foundation Certificate is a direct introduction to VeriSM™ and service management for the digital age.

Taget Audience

All professionals and organisations involved in delivering value to customers through the delivery, development, operation and / or promotion of services. VeriSM™ is designed to build modern and fundamental service management skills and knowledge to enable individuals to fully and effectively participate in a service organisation and to deliver value to the consumer. 

If you already have an IT Service Management qualification (e.g. ITIL Foundation or ISO20000) then you may wish to consider the one-day course VeriSM™ Plus:

www.sysop.co.uk/training-courses/supporting-frameworks/438/verism-plus

 

Topics

The Service Organization

  • Organisational context
    • Define key elements of an organization
    • Define how to optimise organisational interactions
  • Organisational governance
    • Define the elements of organizational governance (evaluate, direct, monitor)
    • Explain how governance “flows” through an organization
  • Digital transformation
    • Define the impact of new technology on organizations
    • Describe the impact of digital transformation on service management

Service Culture

  • People and Organisational Structure
    • Define a service culture
    • Explain the elements of a service culture
  • Organisation structure
    • Define the differences between a leader and a manager
    • Explain the competencies of the service management professional
    • List the elements of a well-functioning team
  • Service management challenges
    • Explain methods to overcome team challenges (silos, virtual teams)
    • Explain the challenges of managing consumers
    • Describe the elements of communication
      Explain organisational change principles

The VeriSM™ Model

  • Define the elements of the VeriSM™ model
  • Explain how VeriSM™ re-defines service management
  • Explain how VeriSM™ uses the management mesh to create and
    stabilize services
  • Explain the elements within each of the four stages of the VeriSM™ model
    • Define
    • Produce
    • Provide
    • Respond
  • Adapting the VeriSM™ model
    • Define the process of selecting and integrating management practices.
    • Explain the characteristics of successful operating models

Progressive Practices

  • Indicate the success factors for adopting progressive management
    practices
  • Clarify the key concepts and when to apply Agile, DevOps, SIAM™, Lean as a management practice

Innovative Technologies

  • Impact of Technology
    • Summarize the implications of technology on service management
    • Explain the benefits of cloud, virtualization, and automation
    • Explain the impact of big data, internet of things, mobile computing,bring your own device on service management
    • Describe serverless computing, artificial intelligence, Robotic Process Automation (RPA), Machine Learning, and containerization

Getting Started with VeriSM™

  • Identify how to get started
  • Describe how to move from reactive to proactive operations

 

 

 

Exam

  • 60 minutes (1 hour) 'closed book'
  • 40 multiple choice questions
  • Pass mark is 65% (26/40)

Dates For VeriSM™ Foundation

Heywood (Manchester)

  • 28-30 January 2019
  • 10-12 June 2019
  • 7-9 October 2019
  • To book any of these dates, please see below.

Availability and pricing for VeriSM™ Foundation:

Please Note: Any applicable exam fees are not included in the prices quoted.
You can choose to include or exclude the exam on the booking page.

28-30 January 2019 - Heywood (Manchester)

£950 

10-12 June 2019 - Heywood (Manchester)

£950 

7-9 October 2019 - Heywood (Manchester)

£950