30 Years
of IT Service Management
of IT Service Management
The Service Desk Analyst (SDA) Professional Standard qualification recognizes an individual’s knowledge of customer service and support competencies and certifies that they have the skills required to work within the IT service and support industry. A certified individual will have: ... READ MORE
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The Service Desk Analyst (SDA) Professional Standard qualification recognizes an individual’s knowledge of customer service and support competencies and certifies that they have the skills required to work within the IT service and support industry.
A certified individual will have:
Who is it for?
The SDA qualification course is for front-line IT service and support analysts with some experience in a first line or second line service desk environment. It is suitable for analysts looking to grow in their role and gain a recognised qualification in their profession. This qualification will help them to develop practical skills whilst earning a certificate that endorses their commitment and knowledge.
Please note that a training course completion certificate from an Accredited Training Organisation will be required to demonstrate proof of training attendance before exam results are released.
The SDI analyst course covers the following:
Prerequisites for passing the exam will include a working knowledge and understanding of the demands placed on a service desk, the standard process requirements for many support operations and the technology available to service desk staff. Individuals should not attempt to take the exam unless they:
ITIL® Foundation
SDI® Service Desk & Support Manager
To book any of these dates, please see below.
Please Note: Exam fees (where applicable) are included in the prices quoted.
4-6 October 2021 - VIRTUAL training |
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6-8 December 2021 - VIRTUAL training |