Achieving lasting Organisational Change
1-Day

Why do so many transformation projects fail to deliver the lasting benefits envisaged? The reasons are many and varied but at their core is the basic, inescapable fact - it is people who makes changes work. This interactive, engaging workshop investigates the reasons change initiatives fail and...  READ MORE

Price: £299 *

  • Course:WS-OCM ( £299 )

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Achieving lasting Organisational Change

Description

Why do so many transformation projects fail to deliver the lasting benefits envisaged? The reasons are many and varied but at their core is the basic, inescapable fact - it is people who makes changes work. This interactive, engaging workshop investigates the reasons change initiatives fail and explores various techniques, models and approaches that will assist you in your efforts to deliver lasting, beneficial change.

This workshop is ideal for individuals responsible for planning work, improving products, or managing organizational change.

 

Topics

  • What is organisational change and why is it so difficult?
    • Why do change projects fail?
    • The twin forces of inertia and homeostasis
  • The ITIL®4 Organisational Change Management Practice
    • The four dimensions of Service Management
    • A workflow for organisational change lifecycle management
  • Guiding principles for successful change
    • Applying the ITIL guiding principles
  • An 8 step model for lasting organisational change
    • Understanding and addressing the reasons people resist change
    • Stakeholder mapping and management
    • Exploring the 8 steps
       

 

Facilitator

Mark Flynn has been a best practice practitioner, consultant or trainer for over 30 years. Over this time, he has been involved in and / or responsible for many change projects – large and small, successful and not. He has made many mistakes, the lessons of which he will share in a one day workshop presented in his own engaging, interactive, thought provoking way.

Involved in ITIL from the earliest days of version 1 since gaining his ITIL Manager’s certificate in 1993, Mark is proud to claim a name check in the following publications:

  • ITIL Practitioner Guidance (2016)
  • ITIL Service Operation (2011)
  • Passing your ITIL Foundation Exam (2007)
  • VeriSM; a service management approach for the digital age (2017)
  • The OBASHI Framework (2010)

He brings humour and a wealth of experience to the classroom to present engaging and stimulating learning events that deliver genuinely practical skills and insight.

Dates For Achieving lasting Organisational Change

Dates for this course are available on request. Please Contact us for details.

Availability and pricing for Achieving lasting Organisational Change:

Dates for this course are available on request. Please Contact us for details.