CSI Workshop
1-Day

Making CSI part of the day job CSI provides IT organisations with the mechanism to drive improvements to processes, technologies and ways of working to enhance their service delivery capability. Importantly this can also strongly influence customer satisfaction as it delivers proactive service...  READ MORE

Price: £250.00  *

  • Ref:WS-CSI

* Price excludes VAT which will be added at the prevailing rate.

CSI Workshop

Description

Making CSI part of the day job

CSI provides IT organisations with the mechanism to drive improvements to processes, technologies and ways of working to enhance their service delivery capability. Importantly this can also strongly influence customer satisfaction as it delivers proactive service improvements and those little extras that the customer didn't expect to demonstrate your ‘value add’ as their IT service provider.

ITIL® guidance now strongly encourages all ITSM practitioners and teams to actively embrace CSI as part of their day job making it very much part of ‘business as usual’

So, as ITSM practitioners how can we get started in identifying and progressing CSI improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered?

In this workshop we provide practical guidance on the methods, techniques and approaches that can be used to identify, progress and measure your CSI improvement initiatives. The workshop also considers the cultural aspects of making CSI part of the day job.
 

Topics

Topics covered include:-

  • The importance of CSI to you and your customers
  • CSI – the blockers, barriers and challenges
  • ITIL Practitioner guidance and direction
  • CSI – Project vs BAU
  • Getting ready for CSI
  • The CSI ‘Satnav’
  • The CSI Improvement Model
    • What is the vision?
    • Where are we now?
    • Where do we want to be?
    • How do we get there?
    • Did we get there?
    • How do we keep the momentum going
  • Gradual Improvement and the concept of marginal gains
  • Measuring success and demonstrating value
  • Reinforcing CSI as ‘business as usual’

This workshop compliments the Axelos publication ‘ITIL Practitioner Guidance’ by providing a ‘hands on’ perspective of how to get CSI started in the workplace and will use case studies and exercises to help reinforce learning and value from the day.
 

Dates For CSI Workshop

Dates for this course are available on request. Please Contact us for details.

Availability and pricing for CSI Workshop:

Dates for this course are available on request. Please Contact us for details.