30 Years
of IT Service Management
of IT Service Management
Pragmatic Continual Improvement Continual Improvement provides IT organisations with the mechanism to drive improvements to processes, technologies and ways of working to enhance their service delivery capability. Importantly this can also strongly influence customer satisfaction as it delivers... READ MORE
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Pragmatic Continual Improvement
Continual Improvement provides IT organisations with the mechanism to drive improvements to processes, technologies and ways of working to enhance their service delivery capability. Importantly this can also strongly influence customer satisfaction as it delivers proactive service improvements and those little extras that the customer didn't expect to demonstrate your ‘value add’ as their IT service provider.
ITIL® guidance now strongly encourages all ITSM practitioners and teams to actively embrace Continual Improvement as part of their role.
So, as ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered?
In this workshop we provide practical guidance on the methods, techniques and approaches that can be used to identify progress and measure your Continual Improvement initiatives. The workshop also considers the cultural aspects of making Continual Improvement recognised as part of the day job.
This workshop compliments the Axelos publication ‘ITIL Practitioner Guidance’ by providing a ‘hands on’ perspective of how to get Continual Improvement started in the workplace and will use case studies and exercises to help reinforce learning and value from the day.
Dates for this course are available on request. Please Contact us for details.
Dates for this course are available on request. Please Contact us for details.