Problem Management in Practice workshop
1-Day

The concepts of Problem Management have been around for many years and yet many organizations are still struggling to introduce an effective approach. It continues to be the poorer relation to Incident Management despite the clear benefits a proactive approach can bring to a service provider and...  READ MORE

Price: £249 *

  • Course:WS-PM ( £249 )

(Prices exclude VAT which will be added at the prevailing rate.)

Problem Management in Practice workshop

Overview

The concepts of Problem Management have been around for many years and yet many organizations are still struggling to introduce an effective approach. It continues to be the poorer relation to Incident Management despite the clear benefits a proactive approach can bring to a service provider and it’s customers.

The recently updated ITIL4 framework has introduced a more practical focus to Problem Management. This workshop introduces the modern Problem Management practice, how it interfaces with new ITIL concepts with an emphasis on real-world application. Delegates attending will be taken beyond what is covered on the official ITIL4 Managing Professional modules and they will have a much better understanding of perhaps one of the most important but undervalued practices.

This workshop is a must for:

  • IT Managers
  • Service Managers
  • Service Desk Managers
  • Service Desk Analysts
  • Problem Managers
  • IT Technical Managers

Content

  • Problem Management in your organization
  • Problem Management and ITIL4
  • Interfaces with Incident Management
  • The scope of Problem Management
  • Addressing cultural issues
  • The 3 Phases of Problem Management
    • Problem Identification
    • Problem Control
    • Error Control
  • Problem Management & the 4 Dimensions of Service Management
    • Organizations & People
    • Information & Technology
    • Partners & Suppliers
    • Value Streams & Processes
  • Major Incident Management
  • Interfaces with other Practices
    • Reactive Problem Management
    • Proactive Problem Management
  • Problem Management techniques
    • Problem Prioritization
    • Problem Analysis
  • Problem Management Performance Management
  • Practice Success Factors & supporting metrics
  • Problem Management workshop takeaways

Dates For Problem Management in Practice workshop

Dates for this course are available on request. Please Contact us for details.

Availability and pricing for Problem Management in Practice workshop:

Dates for this course are available on request. Please Contact us for details.