ISO20000 Foundation
Self-paced course

This course provides a comprehensive introduction to ISO/IEC20000, the international standard for service management. Foundation certificate holders can understand the structure of the standard and key terms used within it. They will understand what an organisation needs to do in order to be...  READ MORE

Price: £435 

  • Ref:ISO20K-FC-CBT

* Price excludes VAT which will be added at the prevailing rate.

ISO20000 Foundation

Overview

This course provides a comprehensive introduction to ISO/IEC20000, the international standard for service management. Foundation certificate holders can understand the structure of the standard and key terms used within it. They will understand what an organisation needs to do in order to be accredited to the standard.

  • Learn at your own pace
  • 30-days online access (60-days available on request)
  • ​Fully accredited
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support included
  • Study duration: 15 hours
  • Includes free eBook: ISO/IEC20000:2011 A Pocket Guide

In association with ITSM Zone.

Contents

6 easy to absorb modules covering terminology, structure, concepts and value.

Lessons in this course...

Course Introduction
Module 1: Introduction to ISO/IEC20000
Module 2: Service management system general requirements
Module 3: Service delivery and relationship processes
Module 4: Design, transition, control and resolution processes
Module 5: Audits
Module 6: Exam preparation

Exam Details

  • Exam duration: 60 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored.
  • Exam pass mark: 65% (26/40 questions)

Dates For ISO20000 Foundation

This is an online self-paced e-Learning course which you can complete at your own pace:

ISO20000 Foundation

£435.00