ITIL® 4 Practitioner: Change Enablement
1-Day

The ITIL 4 Change Enablement Practice module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Change Enablement Practice. It is intended to provide candidates with best practice guidance on how to maximize the number of...  READ MORE

Price: £600 * (including exam)

  • Course:ITIL4-PRAC-CE ( £495 )
  • Exam:ITIL Practitioner ( £105 )

(Prices exclude VAT which will be added at the prevailing rate.)

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ITIL® 4 Practitioner: Change Enablement

Description

The ITIL 4 Change Enablement Practice module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Change Enablement Practice. It is intended to provide candidates with best practice guidance on how to maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule.

The ITIL 4 Change Enablement Practice module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Change Enablement Practice publication.

ITIL 4 Practitioner: Change Enablement enables professionals to:

  • Ensure that changes and their components are realised in an effective, safe, controlled and timely manner to meet stakeholders’ change-related expectations and needs
  • Minimise the negative impacts of change
  • Balance effectiveness, throughput, governance, compliance and risk control for all changes in the defined scope
  • Be adaptive to meet the needs of various approaches to change development
  • Measure, assess and develop the Change Enablement practice capability in their organisation by using the ITIL Maturity Model

Contents

The key concepts of the practice

  • Explain the purpose of the practice
  • Describe the PSFs & key metrics of the practice
  • Explain the key terms/concepts:
    • change
    • change model
    • standard change
    • emergency change
    • change authority

The processes of the practice

  • Describe inputs and outputs of the processes
  • Describe the key activities of the processes
  • Know how to integrate the practice in the organization’s value streams

The roles and competences of the practice

  • Describe the responsibilities of the key roles of the practice:
    • change manager / coordinator
    • change authority
  • Know how to position the practice in the organizational structure

How information and technology support and enable the practice

  • Explain the tools application
  • Apply the recommendations on automation

The role of partners and suppliers in the practice

  • Explain the dependencies of the practice on third parties
  • Explain how partners and suppliers can support the practice

How the ITIL capability model can be used to develop the practice

  • Explain how capability criteria support the practice capability development

The recommendations for the practice success

  • Understand the recommendations for change enablement success and how they are supported by the ITIL guiding principles

Exam

  • 30 minutes closed book exam
  • 20 multiple choice questions (each one being worth 1 mark)
  • Pass mark 13 out of 20 or 65%.
  • Candidates must have passed the ITIL4 Foundation examination or be an ITIL4 Managing Professional to attend this course.

Dates For ITIL® 4 Practitioner: Change Enablement

VIRTUAL training

  • 03 May 2024
  • 02 August 2024
  • 07 November 2024

    • To book any of these dates, please see below.

Availability and pricing for ITIL® 4 Practitioner: Change Enablement:

Please Note: Exam fees (where applicable) are included in the prices quoted.

03 May 2024 - VIRTUAL training

£600

02 August 2024 - VIRTUAL training

£600

07 November 2024 - VIRTUAL training

£600