ITIL® 4 Practitioner: Release Management
1-Day

The ITIL 4 Release Management Practice module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Release Management Practice. It is intended to provide candidates with best practice guidance on how to make new and changed...  READ MORE

Price: £600 * (including exam)

  • Course:ITIL4-PRAC-REL ( £495 )
  • Exam:ITIL Practitioner ( £105 )

(Prices exclude VAT which will be added at the prevailing rate.)

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ITIL® 4 Practitioner: Release Management

Description

The ITIL 4 Release Management Practice module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Release Management Practice. It is intended to provide candidates with best practice guidance on how to make new and changed services and features available for use.


The ITIL 4 Release Management Practice module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Release Management Practice publication.

ITIL 4 Practitioner: Release Management enables professionals to:

  • Establish and maintain effective approaches to the release of services and service components across the organisation
  • Ensure effective release of services and service components in the context of the organisation’s value streams and service relationships
  • Reduce risks and losses resulting from releases
  • Measure, assess and develop the Release Management practice capability in their organisation by using the ITIL Maturity Model.

Contents

The key concepts of the practice

  • Explain the purpose of the practice
  • Describe the PSFs & key metrics of the practice
  • Explain the key terms/concepts:
    • Release
    • CI/CD and release management
    • release model
    • push/pull conditions

The processes of the practice

  • Describe inputs and outputs of the processes
  • Describe the key activities of the processes
  • Know how to integrate the practice in the organization’s value streams

The roles and competences of the practice

  • Describe the responsibilities of the key roles of the practice:
    • release manager
  • Know how to position the practice in the organizational structure

How information and technology support and enable the practice

  • Explain the tools application
  • Apply the recommendations on automation

The role of partners and suppliers in the practice

  • Explain the dependencies of the practice on third parties
  • Explain how partners and suppliers can support the practice

How the ITIL capability model can be used to develop the practice

  • Explain how capability criteria support the practice capability development

The recommendations for the practice success

  • Understand the recommendations for release management success and how they are supported by the ITIL guiding principles

Exam

  • 30 minutes closed book exam
  • 20 multiple choice questions (each one being worth 1 mark)
  • Pass mark 13 out of 20 or 65%.
  • Candidates must have passed the ITIL4 Foundation examination or be an ITIL4 Managing Professional to attend this course.

Dates For ITIL® 4 Practitioner: Release Management

VIRTUAL training

  • 04 July 2024
  • 04 October 2024

    • To book any of these dates, please see below.

Availability and pricing for ITIL® 4 Practitioner: Release Management:

Please Note: Exam fees (where applicable) are included in the prices quoted.

04 July 2024 - VIRTUAL training

£600

04 October 2024 - VIRTUAL training

£600