ITIL® 4 Practitioner: Service Configuration Management
1-Day

The ITIL 4 Service Configuration Management Practice module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Service Configuration Management Practice. It is intended to provide candidates with best practice guidance on how...  READ MORE

Price: £600 * (including exam)

  • Course:ITIL4-PRAC-SCM ( £495 )
  • Exam:ITIL Practitioner ( £105 )

(Prices exclude VAT which will be added at the prevailing rate.)

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ITIL® 4 Practitioner: Service Configuration Management

Description

The ITIL 4 Service Configuration Management Practice module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Service Configuration Management Practice. It is intended to provide candidates with best practice guidance on how to ensure that accurate and reliable information about the configuration of services, and the configuration items that support them, is available when and where it is needed.

The ITIL 4 Service Configuration Management Practice module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Service Configuration Management Practice publication.

ITIL 4 Practitioner: Service Configuration Management enables professionals to:

  • Collect and manage configuration items (CIs) which typically include hardware, software, networks, buildings, suppliers, products and services
  • Efficiently provide useful configuration information to the organisation, ensuring that the costs of obtaining and maintaining it are continually optimised
  • Improve risk management
  • Manage the capacity, availability and security of IT services and components
  • Measure, assess and develop the Service Configuration Management practice capability in their organisation by using the ITIL Maturity Model

Contents

The key concepts of the practice

  • Explain the purpose of the practice
  • Describe the PSFs & key metrics of the practice
  • Explain the key terms/concepts:
    • configuration item (CI)
    • service configuration model
    • CI lifecycle model
    • configuration management system
    • configuration management database
    • baseline configuration
    • configuration verification
    • configuration inventory
    • configuration audit

The processes of the practice

  • Describe inputs and outputs of the processes
  • Describe the key activities of the processes
  • Know how to integrate the practice in the organization’s value streams

The roles and competences of the practice

  • Describe the responsibilities of the key roles of the practice:
    • configuration manager
    • configuration coordinator
    • configuration librarian
    • resource owner/custodian
  • Know how to position the practice in the organizational structure

How information and technology support and enable the practice

  • Explain the tools application
  • Apply the recommendations on automation

The role of partners and suppliers in the practice

  • Explain the dependencies of the practice on third parties
  • Explain how partners and suppliers can support the practice

How the ITIL capability model can be used to develop the practice

  • Explain how capability criteria support the practice capability development

The recommendations for the practice success

  • Understand the recommendations for service configuration management success and how they are supported by the ITIL guiding principles

Exam

  • 30 minutes closed book exam
  • 20 multiple choice questions (each one being worth 1 mark)
  • Pass mark 13 out of 20 or 65%.
  • Candidates must have passed the ITIL4 Foundation examination or be an ITIL4 Managing Professional to attend this course.

Dates For ITIL® 4 Practitioner: Service Configuration Management

VIRTUAL training

  • 20 June 2024
  • 27 September 2024
  • 19 December 2024

    • To book any of these dates, please see below.

Availability and pricing for ITIL® 4 Practitioner: Service Configuration Management:

Please Note: Exam fees (where applicable) are included in the prices quoted.

20 June 2024 - VIRTUAL training

£600

27 September 2024 - VIRTUAL training

£600

19 December 2024 - VIRTUAL training

£600