ITIL®4 Combined Practitioner: Plan, Implement & Control
3-Days

Contents

 IT Asset Management

• The key concepts of the practice
  •  Explain the purpose of the practice
  • Describe the practice success factors (PSF) & key metrics of the practice
  • Explain the key terms/concepts:
    • IT asset types
    • IT asset register
    • IT asset lifecycle
    • IT asset lifecycle models
    • verification
    • inventory
    • discovery
    • IT asset audit
• The processes of the practice
  • Describe inputs and outputs of the processes
  • Describe the key activities of the processes
  • Know how to integrate the practice in the organization’s value streams
• The roles and competences of the practice
  • Describe the responsibilities of the key roles of the practice:
    • IT asset manager
    • IT asset custodian
    • IT asset analyst
    • IT asset register administrator
    • license manager
    • IT asset owner
    • IT asset consumer
  • Know how to position the practice in the organizational structure
• How information and technology support and enable the practice
  • Explain the tools application
  • Apply the recommendations on automation
• The role of partners and suppliers in the practice
  • Explain the dependencies of the practice on third parties
  • Explain how partners and suppliers can support the practice
• How the ITIL capability model can be used to develop the practice
  • Explain how capability criteria support the practice capability development
• The recommendations for the practice success
  • Understand the recommendations for IT asset management success and how they are supported by the ITIL guiding principles

Change Enablement

• The key concepts of the practice
  • Explain the purpose of the practice
  • Describe the PSFs & key metrics of the practice
  • Explain the key terms/concepts:
    • change
    • change model
    • standard change
    • emergency change
    • change authority
• The processes of the practice
  • Describe inputs and outputs of the processes
  • Describe the key activities of the processes
  • Know how to integrate the practice in the organization’s value streams
• The roles and competences of the practice
  • Describe the responsibilities of the key roles of the practice:
    • change manager / coordinator
    • change authority
  • Know how to position the practice in the organizational structure
• How information and technology support and enable the practice
  • Explain the tools application
  • Apply the recommendations on automation
• The role of partners and suppliers in the practice
  • Explain the dependencies of the practice on third parties
  • Explain how partners and suppliers can support the practice
• How the ITIL capability model can be used to develop the practice
  • Explain how capability criteria support the practice capability development
• The recommendations for the practice success
  • Understand the recommendations for change enablement success and how they are supported by the ITIL guiding principles

Deployment Management

• The key concepts of the practice
  • Explain the purpose of the practice
  • Describe the PSFs & key metrics of the practice
• Explain the key terms/concepts:
  • environment
  • continuous integration
  • continuous delivery
  • continuous deployment
• The processes of the practice
  • Describe inputs and outputs of the processes
  • Describe the key activities of the processes
  • Know how to integrate the practice in the organization’s value streams
• The roles and competences of the practice
  • Describe the responsibilities of the key roles of the practice:
    • deployment manager
    • deployment practitioner
  • Know how to position the practice in the organizational structure
• How information and technology support and enable the practice
  • Explain the tools application
  • Apply the recommendations on automation
• The role of partners and suppliers in the practice
  • Explain the dependencies of the practice on third parties
  • Explain how partners and suppliers can support the practice
• How the ITIL capability model can be used to develop the practice
  • Explain how capability criteria support the practice capability development
• The recommendations for the practice success
  • Understand the recommendations for deployment management success and how they are supported by the ITIL guiding principles

Release Management

• The key concepts of the practice
  • Explain the purpose of the practice
  • Describe the PSFs & key metrics of the practice
  • Explain the key terms/concepts:
    • Release
    • CI/CD and release management
    • release model
    • push/pull conditions
• The processes of the practice
  • Describe inputs and outputs of the processes
  • Describe the key activities of the processes
  • Know how to integrate the practice in the organization’s value streams
• The roles and competences of the practice
  • Describe the responsibilities of the key roles of the practice:
    • release manager
  • Know how to position the practice in the organizational structure
• How information and technology support and enable the practice
  • Explain the tools application
  • Apply the recommendations on automation
• The role of partners and suppliers in the practice
  • Explain the dependencies of the practice on third parties
  • Explain how partners and suppliers can support the practice
• How the ITIL capability model can be used to develop the practice
  • Explain how capability criteria support the practice capability development
• The recommendations for the practice success
  • Understand the recommendations for release management success and how they are supported by the ITIL guiding principles

Service Configuration Management

• The key concepts of the practice
  • Explain the purpose of the practice
• Describe the PSFs & key metrics of the practice
  • Explain the key terms/concepts:
    • configuration item (CI)
    • service configuration model
    • CI lifecycle model
    • configuration management system
    • configuration management database
    • baseline configuration
    • configuration verification
    • configuration inventory
    • configuration audit
• The processes of the practice
  • Describe inputs and outputs of the processes
  • Describe the key activities of the processes
  • Know how to integrate the practice in the organization’s value streams
• The roles and competences of the practice
  • Describe the responsibilities of the key roles of the practice:
    • configuration manager
    • configuration coordinator
    • configuration librarian
    • resource owner/custodian
  • Know how to position the practice in the organizational structure
• How information and technology support and enable the practice
  • Explain the tools application
  • Apply the recommendations on automation
• The role of partners and suppliers in the practice
  • Explain the dependencies of the practice on third parties
  • Explain how partners and suppliers can support the practice
• How the ITIL capability model can be used to develop the practice
  • Explain how capability criteria support the practice capability development
• The recommendations for the practice success
  • Understand the recommendations for service configuration management success and how they are supported by the ITIL guiding principles

Plan, Implement, and Control

• Understand the processes and value streams of the Plan, Implement, and Control practices
  • Understand the role of the incident resolution service value stream in the organization’s service value system
  • Understand the role of the request fulfilment service value stream in the organization’s service value system
  • Know how the Plan, Implement, and Control practices contribute to the incident resolution service value stream
  • Know how the Plan, Implement, and Control practices contribute to the request fulfilment service value stream
• How information and technology support and enable the practices
  • Understand what information is exchanged between the Plan, Implement, and Control practices in the context of the incident resolution and request fulfilment service value streams
• Recommendations for the Plan, Implement, and Control practices success
  • Understand the recommendations for the Plan, Implement, and Control practices success and how they are supported by the ITIL guiding principles

Exam

• 90 minutes closed book exam
• 60 multiple choice questions (each one being worth 1 mark)
• Pass mark 39 out of 60 or 65%.
• Candidates must have passed the ITIL4 Foundation examination or be an ITIL4 Managing Professional to attend this course.

Dates For ITIL®4 Combined Practitioner: Plan, Implement & Control

VIRTUAL training

• 5-7 August 2024
• 11-13 November 2024

To book any of these dates, please see below.