ITIL® 4 Practitioner: Monitoring and Event Management
1-Day

The ITIL 4 Practitioner: Monitoring and Event Management practice module is for IT professionals who want to systematically observe services and service components, and record, report and respond to selected changes of state identified as events. The individuals can demonstrate their understanding...  READ MORE

Price: £600 * (including exam)

  • Course:ITIL4-PRAC-MEM ( £495 )
  • Exam:ITIL Practitioner ( £105 )

(Prices exclude VAT which will be added at the prevailing rate.)

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ITIL® 4 Practitioner: Monitoring and Event Management

Description

The ITIL 4 Practitioner: Monitoring and Event Management practice module is for IT professionals who want to systematically observe services and service components, and record, report and respond to selected changes of state identified as events.

The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Monitoring and Event Management practice at both strategic and operational levels maximizing value from this practice area.

ITIL 4 Practitioner: Monitoring and Event Management enables professionals to

  • Detect early warnings of IT service interruption or degradation
  • Improve IT service availability
  • Proactive or early detection of incidents and problems
  • Understand service health
  • Boost availability and performance reporting
  • Reduce cost of outages and a reduction in ‘firefighting’-style approaches to incidents
  • Raise visibility of and manage dependencies that impact service value stream performance
  • Measure, assess and develop the Monitoring and Event Management practice capability in their organisation by using the ITIL Maturity Model

Contents

The key concepts of the Monitoring & Event Management practice

  • Explain the purpose of the Monitoring & Event Management practice
  • Describe the practice success factors (PSF) & key metrics of the Monitoring & Event Management practice
  • Explain the key terms/concepts
    • Event
    • Monitoring
    • Types of monitoring
    • Metric
    • Threshold
    • Alert
    • Informational, Warning, and Exception events

The processes of the Monitoring & Event Management practice

  • Describe inputs and outputs of the Monitoring & Event Management processes
  • Describe the key activities of the Monitoring & Event Management processes
  • Know how to integrate the Monitoring & Event Management practice in the organization’s value streams

The roles and competences of the Monitoring & Event Management practice

  • Describe the responsibilities of the key roles of the Monitoring & Event Management practice
  • Know how to position the Monitoring & Event Management practice in the organizational structure

How information and technology support and enable the Monitoring & Event Management practice

  • Explain the tools application
  • Apply the recommendations on automation

The role of partners and suppliers in the Monitoring & Event Management practice

  • Explain the dependencies of the Monitoring & Event Management practice on third parties
  • Explain how partners and suppliers can support the Monitoring & Event Management practice

How the ITIL capability model can be used to develop the Monitoring & Event Management practice

  • Explain how capability criteria support the Monitoring & Event Management practice capability development

The recommendations for Monitoring & Event Management practice success

  • Understand the recommendations for monitoring and event management success and how they are supported by the ITIL guiding principles

 

Exam

  • 30 minutes closed book exam
  • 20 multiple choice questions (each one being worth 1 mark)
  • Pass mark 13 out of 20 or 65%.
  • Candidates must have passed the ITIL4 Foundation examination or be an ITIL4 Managing Professional to attend this course.

Dates For ITIL® 4 Practitioner: Monitoring and Event Management

VIRTUAL training

  • 28 May 2024
  • 27 August 2024
  • 21 November 2024

    • To book any of these dates, please see below.

Availability and pricing for ITIL® 4 Practitioner: Monitoring and Event Management:

Please Note: Exam fees (where applicable) are included in the prices quoted.

28 May 2024 - VIRTUAL training

£600

27 August 2024 - VIRTUAL training

£600

21 November 2024 - VIRTUAL training

£600