ITIL®4 Specialist: Sustainability in Digital & IT
4-Days

Overview

The purpose of the ITIL 4 Sustainability in Digital & IT qualification is:

• To provide candidates with an understanding of what ‘sustainability’ means and how it can deliver value
• To provide candidates with an understanding of the practical steps required to develop and implement a sustainability strategy
• To provide the candidate with the practical skills necessary to enable an organization to deliver value by introducing sustainable practices.

The purpose of the ITIL 4 Sustainability in Digital & IT examination is to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Sustainability in Digital & IT publication to support an organization in delivering value through the use of sustainable practices.

The target audience for this qualification is:

• IT/Digital/Service Strategists
• Service Designers/Architects
• Product/Service Managers
• ITSM Managers and aspiring ITSM Managers
• Managers of all levels involved in shaping direction and strategy or developing a continually improving team
• Existing ITIL qualification holders wishing to develop their knowledge.

Contents

•  The key concepts of sustainability
  • Benefits of sustainability for an organization
  • The UN sustainable development goals and their role in organizations’ sustainability
  • The UN global compact principles and their role in organizations’ sustain ability
  • The triple bottom line model and the scope of each of the three pillars
  • The concept of externalities
  • Key challenges of sustainability
  • Key sustainability solutions
• The value, benefits, costs, and risks of sustainability
  
  • The purpose of a materiality assessment
  • Key sources of organizational sustainability risks
  • Key organization-level stakeholder groups and their expectations
  • Key types and sources of sustainability standards and regulations
  • The role of services and the service economy in sustainability
  • Recommendations for sustainability Return on Investment (ROI)/Value on Investment (VOI)
• How digital and information technology support sustainability
  
  • The role of digital technology in sustainability
  • How digital technology impacts sustainability
  • How sustainable business models are supported by digital/IT
• Planning sustainability for an organization
  
  • The role of sustainability in an organization’s vision
  • Due diligence considerations for sustainability
  • Achieving sustainability in a volatile, uncertain, and complex environment
  • The three dimensions (aspects) of strategic planning
  • The key elements of an organizational sustainability strategy
  • The key elements of sustainability culture
  • Addressing sustainability in an organization’s vision
  • Performing a materiality assessment
  • Creating and using a stakeholder map
  • Perform a sustainability risk assessment
• Assessing, maintaining and improving organizational sustainability
  • Measurement & Reporting
  • Innovations
  • Communication & Collaboration
  • Audits
  • Governance
  • How ITIL practices support sustainability

Assessment

There are no pre-requisites for this course and exam.

Assessment takes two forms for this module.

• Four practical in-course assignments
• Closed book, multiple choice exam
  • 60 mins
  • 35 questions
  • 23 pass mark (just over 65%)
     

Dates For ITIL®4 Specialist: Sustainability in Digital & IT

VIRTUAL training

• 3-6 June 2024
• 16-19 September 2024
• 2-5 December 2024

To book any of these dates, please see below.