ITIL®4 Specialist: Acquiring & Managing Cloud Services
3-days

Overview

The purpose of the ITIL 4 Acquiring & Managing Cloud Services qualification is:

• To provide candidates with best practice guidance on how to use the capabilities offered by the cloud to identify and pursue opportunities, manage risks, and achieve their desired business outcomes.
• To provide the candidate with the practical skills and knowledge necessary to create, align and integrate key concepts of the ITIL framework to the cloud consumer journey.

The purpose of the ITIL 4 Acquiring & Managing Cloud Services examination is to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Acquiring & Managing Cloud Services publication to align and integrate key elements of the ITIL framework such as the Guiding Principles and the Service Value Chain with a ‘cloud services user journey’.

The target audience for this qualification is:

• C-level (and aspiring C-level)
• Cloud architects and cloud consultants
• Procurement and Capture Managers considering procuring cloud services
• Individuals continuing on their journey in service management
• ITSM managers and aspiring ITSM managers
• Managers of all levels involved in shaping direction and strategy or developing a continually improving team
• Existing ITIL qualification holders wishing to develop their knowledge.

Content

• The role of cloud services in an organization
  • The characteristics of the cloud
  • The approaches to cloud adoption
  • The key cloud deployment models and cloud service models
• Defining an organization’s requirements for adopting, and readiness to adopt, cloud solutions
  
  • The structure and content of a business case for cloud
  • Defining an organization’s requirements for cloud solutions
  • Organizational readiness assessment for cloud adoption
  • Communicating a cloud business case
• The types of cloud services and their applicability to an organization's context
  
  • The types of cloud service providers
  • The key elements of a cloud strategy for a service consumer
  • How cloud solutions affect the organization’s services and agreements with customers
  • The available services that are relevant to the organization’s context
• How cloud services are selected and procured in the 'offer' step of the customer journey
  
  • The costs of using cloud services
  • The benefits and opportunities created by cloud services
  • The key risks and disbenefits of using cloud services
  • Security and compliance considerations of using cloud services
  • The inputs and outputs of a return on investment (ROI) for cloud
• Onboarding and offboarding cloud services
  
  • The key approaches for migrating to or from the cloud
  • Selecting an appropriate approach for migrating to or from the cloud
  • The activities of onboarding/offboarding cloud services
  • Modifying an operating model to support migration to cloud services
• Managing the use of cloud services
  
  • The shared responsibility model
  • Measuring quality of consumed cloud services
  • The tools, techniques, methods, and controls used to manage the use of cloud services
• Evaluating and improving a cloud strategy
  
  • Adjustments required for a cloud strategy to respond to VUCA challenges
  • The continual improvement model to an organization’s cloud strategy

Assessment

There are no pre-requisites to attend this course and sit the exam.

Exam details

• Closed book, Multiple choice exam
• 90 mins
• 40 questions
• 26 pass mark (65%)
   

Dates For ITIL®4 Specialist: Acquiring & Managing Cloud Services

VIRTUAL training

• 29-31 July 2024
• 28-30 October 2024

To book any of these dates, please see below.