In partnership with PeopleCert, we offer ITIL®4 Direct, Plan & Improve e-learning and e-learning+ training. Included in this package are the following: Official ITIL4 Direct, Plan & Improve eBook Exam voucher inclusive of web-proctoring service 6 months access to... READ MORE
(Prices exclude VAT which will be added at the prevailing rate.)
In partnership with PeopleCert, we offer ITIL®4 Direct, Plan & Improve e-learning and e-learning+ training. Included in this package are the following:
ITIL4 Direct, Plan & Improve e-Learning: £1,050 (click here)
ITIL4 Direct, Plan & Improve e-Learning+: £1,150 (click here)
This course explores and explains principles, methods, and techniques that can be universally used to direct, plan, and improve. Thorough planning creates a shared understanding of how work will be organized and managed, allowing contributors to understand their roles and to coordinate and collaborate efficiently and effectively. Identifying and acting upon improvement opportunities ensures that the organization grows and remains successful and competitive over time. The course therefore focuses on activities in and around Plan and Improve.
The purpose of the ITIL 4 Direct Plan and Improve Qualification is:
The purpose of the ITIL 4 Direct Plan and Improve Examination is:
The target audience for this qualification is:
Key concepts
Understand the key concepts of ITIL 4: Direct, Plan, and Improve. Learn the importance of value, outcomes, costs and risks.
Governance and Compliance
Learn how to establish effective governance structures and ensure compliance with relevant regulations, standards and policies.
Service Performance Metrics
Learn how to establish effective governance structures and ensure compliance with relevant regulations, standards and policies. Service performance metrics Define, select and use Key Performance Indicators to assess the performance and effectiveness of IT services and processes.
Continual improvement
Explore the concepts and practices of continuous improvement, such as using feedback and data to help services, processes and practices evolve.
Risk Management
Gain a greater understanding of IT service risk management to help your organisation avoid disruptions and losses.
Value Stream Mapping
Use value stream mapping to identify areas for process improvement and optimise the flow of value within your organisation.
Communication and Collaboration
Enhance communication and collaboration between departments and stakeholders to facilitate the successful delivery of services.
Planning
Accurately assess what needs to be planned and use key principles and methods to ensure effective delivery.
Organization change management
Focus on the importance of organisational change management in the context of IT service management and continuous improvement.
To order this course then click the "Book now" option and enter your details. We will then be in contact to establish a preferred start date and payment method. Unless your company has a credit account with us then we expect full payment prior to access being given to the course.
Licence
The customer is granted a non-exclusive non-transferable licence to access designated training material. Training material is supplied for the use of the registered student(s) only. Access licences are granted for an initial period of six months unless otherwise stated.
Cancellation & Transfers
Once an allocated e-Learning license has been accessed it cannot be cancelled or transferred.
On order, an exam voucher will be provided to enable the student to book a web-proctored, online exam at a time and date that suits them.
Prerequisites:
Candidates must hold the ITIL Foundation Course. The ITIL Foundation is a pre-requisite for anyone wanting to study higher level ITIL courses,
Exam format:
The exam will be administered through PeopleCert's web-based exam driver.
Bite-sized learning modules
Experience e-learning through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.
Interactive & engaging content
Dive into an interactive environment filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching.
Self-directed learning
Take charge of your education. This self-directed learning format lets you choose your focus areas, empowering you to tailor your educational journey to your personal goals.
Learn at your own speed
Take advantage of closed captioning and adjustable player settings. This personalised approach ensures a comfortable and effective learning experience for everyone.
Real-time progress tracking
Stay on top of your learning with real-time progress tracking. Knowledge checks reinforce your understanding, ensuring a solid grasp of the material as you progress.
Real-world case study approach
Benefit from the use of a real-world-based case study that guides you through using ITIL 4 during the whole project, from start to finish.
Structured learning checklist
Each module includes a detailed learning checklist, guiding you through the course structure and ensuring you cover all key topics.
Embedded ITIL 4 glossary
Access the official ITIL 4 glossary anytime, embedded within the course. This handy resource is a valuable tool for quick reference and deepening your understanding of ITIL 4 terminology.
Seamless Canvas integration
Delivered via the Canvas Learning Management System, this course offers a seamless, user-friendly learning experience.
Dates for this course are available on request. Please Contact us for details.
Dates for this course are available on request. Please Contact us for details.