ITIL®4 Combined Practitioner: Plan, Implement & Control
3-Days

This module compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Asset Management Practice, the ITIL 4 Change Enablement Practice, the ITIL 4 Deployment Management Practice, the ITIL 4...  READ MORE

Price: £1,445 * (including exam)

  • Course:ITIL4-PIC ( £1,095 )
  • Exam:ITIL®4 Advanced Exam ( £350 )

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ITIL®4 Combined Practitioner: Plan, Implement & Control

Description

This module compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Asset Management Practice, the ITIL 4 Change Enablement Practice, the ITIL 4 Deployment Management Practice, the ITIL 4 Release Management Practice, and the ITIL 4 Service Configuration Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.


ITIL 4 Specialist: Plan, Implement and Control enables professionals to:

  • Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
  • Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
  • Integrate the practices in the organization’s value streams
  • Understand the interfaces and synergies across these five practices
  • Apply metrics and practice success factors to improve performance
  • Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.

Contents

 IT Asset Management

  • The key concepts of the practice
    •  Explain the purpose of the practice
    • Describe the practice success factors (PSF) & key metrics of the practice
    • Explain the key terms/concepts:
      • IT asset types
      • IT asset register
      • IT asset lifecycle
      • IT asset lifecycle models
      • verification
      • inventory
      • discovery
      • IT asset audit
  • The processes of the practice
    • Describe inputs and outputs of the processes
    • Describe the key activities of the processes
    • Know how to integrate the practice in the organization’s value streams
  • The roles and competences of the practice
    • Describe the responsibilities of the key roles of the practice:
      • IT asset manager
      • IT asset custodian
      • IT asset analyst
      • IT asset register administrator
      • license manager
      • IT asset owner
      • IT asset consumer
    • Know how to position the practice in the organizational structure
  • How information and technology support and enable the practice
    • Explain the tools application
    • Apply the recommendations on automation
  • The role of partners and suppliers in the practice
    • Explain the dependencies of the practice on third parties
    • Explain how partners and suppliers can support the practice
  • How the ITIL capability model can be used to develop the practice
    • Explain how capability criteria support the practice capability development
  • The recommendations for the practice success
    • Understand the recommendations for IT asset management success and how they are supported by the ITIL guiding principles

Change Enablement

  • The key concepts of the practice
    • Explain the purpose of the practice
    • Describe the PSFs & key metrics of the practice
    • Explain the key terms/concepts:
      • change
      • change model
      • standard change
      • emergency change
      • change authority
  • The processes of the practice
    • Describe inputs and outputs of the processes
    • Describe the key activities of the processes
    • Know how to integrate the practice in the organization’s value streams
  • The roles and competences of the practice
    • Describe the responsibilities of the key roles of the practice:
      • change manager / coordinator
      • change authority
    • Know how to position the practice in the organizational structure
  • How information and technology support and enable the practice
    • Explain the tools application
    • Apply the recommendations on automation
  • The role of partners and suppliers in the practice
    • Explain the dependencies of the practice on third parties
    • Explain how partners and suppliers can support the practice
  • How the ITIL capability model can be used to develop the practice
    • Explain how capability criteria support the practice capability development
  • The recommendations for the practice success
    • Understand the recommendations for change enablement success and how they are supported by the ITIL guiding principles

Deployment Management

  • The key concepts of the practice
    • Explain the purpose of the practice
    • Describe the PSFs & key metrics of the practice
  • Explain the key terms/concepts:
    • environment
    • continuous integration
    • continuous delivery
    • continuous deployment
  • The processes of the practice
    • Describe inputs and outputs of the processes
    • Describe the key activities of the processes
    • Know how to integrate the practice in the organization’s value streams
  • The roles and competences of the practice
    • Describe the responsibilities of the key roles of the practice:
      • deployment manager
      • deployment practitioner
    • Know how to position the practice in the organizational structure
  • How information and technology support and enable the practice
    • Explain the tools application
    • Apply the recommendations on automation
  • The role of partners and suppliers in the practice
    • Explain the dependencies of the practice on third parties
    • Explain how partners and suppliers can support the practice
  • How the ITIL capability model can be used to develop the practice
    • Explain how capability criteria support the practice capability development
  • The recommendations for the practice success
    • Understand the recommendations for deployment management success and how they are supported by the ITIL guiding principles

Release Management

  • The key concepts of the practice
    • Explain the purpose of the practice
    • Describe the PSFs & key metrics of the practice
    • Explain the key terms/concepts:
      • Release
      • CI/CD and release management
      • release model
      • push/pull conditions
  • The processes of the practice
    • Describe inputs and outputs of the processes
    • Describe the key activities of the processes
    • Know how to integrate the practice in the organization’s value streams
  • The roles and competences of the practice
    • Describe the responsibilities of the key roles of the practice:
      • release manager
    • Know how to position the practice in the organizational structure
  • How information and technology support and enable the practice
    • Explain the tools application
    • Apply the recommendations on automation
  • The role of partners and suppliers in the practice
    • Explain the dependencies of the practice on third parties
    • Explain how partners and suppliers can support the practice
  • How the ITIL capability model can be used to develop the practice
    • Explain how capability criteria support the practice capability development
  • The recommendations for the practice success
    • Understand the recommendations for release management success and how they are supported by the ITIL guiding principles

Service Configuration Management

  • The key concepts of the practice
    • Explain the purpose of the practice
  • Describe the PSFs & key metrics of the practice
    • Explain the key terms/concepts:
      • configuration item (CI)
      • service configuration model
      • CI lifecycle model
      • configuration management system
      • configuration management database
      • baseline configuration
      • configuration verification
      • configuration inventory
      • configuration audit
  • The processes of the practice
    • Describe inputs and outputs of the processes
    • Describe the key activities of the processes
    • Know how to integrate the practice in the organization’s value streams
  • The roles and competences of the practice
    • Describe the responsibilities of the key roles of the practice:
      • configuration manager
      • configuration coordinator
      • configuration librarian
      • resource owner/custodian
    • Know how to position the practice in the organizational structure
  • How information and technology support and enable the practice
    • Explain the tools application
    • Apply the recommendations on automation
  • The role of partners and suppliers in the practice
    • Explain the dependencies of the practice on third parties
    • Explain how partners and suppliers can support the practice
  • How the ITIL capability model can be used to develop the practice
    • Explain how capability criteria support the practice capability development
  • The recommendations for the practice success
    • Understand the recommendations for service configuration management success and how they are supported by the ITIL guiding principles

Plan, Implement, and Control

  • Understand the processes and value streams of the Plan, Implement, and Control practices
    • Understand the role of the incident resolution service value stream in the organization’s service value system
    • Understand the role of the request fulfilment service value stream in the organization’s service value system
    • Know how the Plan, Implement, and Control practices contribute to the incident resolution service value stream
    • Know how the Plan, Implement, and Control practices contribute to the request fulfilment service value stream
  • How information and technology support and enable the practices
    • Understand what information is exchanged between the Plan, Implement, and Control practices in the context of the incident resolution and request fulfilment service value streams
  • Recommendations for the Plan, Implement, and Control practices success
    • Understand the recommendations for the Plan, Implement, and Control practices success and how they are supported by the ITIL guiding principles

Exam

  • 90 minutes closed book exam
  • 60 multiple choice questions (each one being worth 1 mark)
  • Pass mark 39 out of 60 or 65%.
  • Candidates must have passed the ITIL4 Foundation examination or be an ITIL4 Managing Professional to attend this course.

Dates For ITIL®4 Combined Practitioner: Plan, Implement & Control

VIRTUAL training

  • 22-24 April 2024
  • 5-7 August 2024
  • 11-13 November 2024
  • To book any of these dates, please see below.

Availability and pricing for ITIL®4 Combined Practitioner: Plan, Implement & Control:

Please Note: Exam fees (where applicable) are included in the prices quoted.

22-24 April 2024 - VIRTUAL training

£1,445

5-7 August 2024 - VIRTUAL training

£1,445

11-13 November 2024 - VIRTUAL training

£1,445