Service Desk is the point of contact between the service providers and users. Effective development and application of the practice can significantly influence user experience, customer experience, and the overall success of service relationships. The ITIL 4 Practitioner: Service Desk practice... READ MORE
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Service Desk is the point of contact between the service providers and users. Effective development and application of the practice can significantly influence user experience, customer experience, and the overall success of service relationships.
The ITIL 4 Practitioner: Service Desk practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Service Desk practice at both strategic and operational levels maximizing value from this practice area.
ITIL 4 Practitioner: Service Desk enables professionals to
The key concepts of the Service Desk practice
The processes of the Service Desk practice
The roles and competences of the Service Desk practice
How information and technology support and enable the Service Desk practice
Τhe role of partners and suppliers in the Service Desk practice
Ηow the ITIL capability model can be used to develop the Service Desk practice
The recommendations for the practice success
To book any of these dates, please see below.
Please Note: Exam fees (where applicable) are included in the prices quoted.
15 November 2024 - VIRTUAL training |
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13 February 2025 - VIRTUAL training |
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15 May 2025 - VIRTUAL training |