IT Service Management in the Digital Age (Virtual)
1/2 Day

This half-day virtual course is designed for all levels of IT staff requiring an introductory overview to IT Service Management in the digital age. The session will provide an understanding of how IT organizations are evolving to cope with increasing business demand. The need to have a...  READ MORE

Price: Free

  • Course:ITSM-OV-VIR

IT Service Management in the Digital Age (Virtual)

Description

This half-day virtual course is designed for all levels of IT staff requiring an introductory overview to IT Service Management in the digital age.
The session will provide an understanding of how IT organizations are evolving to cope with increasing business demand. The need to have a high-quality IT organization that provides both agility and resilience has never been greater. The modern-day Service Management professional plays a key role in providing a reliable and consistent service and we will explore the characteristics required to represent the IT organization in an effective way.


Service Management frameworks, standards, methodologies, ways of working such as ITIL®, VeriSM™, MISD™ and SIAM® actively encourage hybrid approaches to allow for IT organizations to adopt best practice guidance from several sources and adapt accordingly to best meet the needs of the business. We will provide a high-level view of some of these approaches in order to leave event attendees with an awareness of how these approaches could help with their own individual working and that of the wider organization.


Demand for this course is high consequently availability is restricted to three attendees per organisation per course date.


This course will be delivered using Sysop's virtual learning platform Microsoft Teams.

Topics

  • What does a modern IT organization look like?
  • Characteristics of an effective IT organization
  • The Service Relationship
  • Communication skills in a Service environment
  • The importance of culture
  • Ways of working – frameworks, standards, methodologies, operating models
    • ITIL®
    • VeriSM™
    • SIAM®
    • ISO20000
    • Agile
    • DevOps
    • Lean
    • MISD
    • SDI™
  • Governance - policies, processes, procedures
  • Reactive and proactive Service Management
  • Value Streams and the customer journey
  • Service Metrics and Continual Improvement
  • Supporting qualification schemes

Microsoft Teams

This course will be provided using the Microsoft Teams virtual learning platform.

Participants can connect in from anywhere using their PC/device. 

Timing

 This session will run from 9:30am-12:45pm (BST).

Dates For IT Service Management in the Digital Age (Virtual)

VIRTUAL training

  • 15 July 2022
  • To book any of these dates, please see below.

Availability and pricing for IT Service Management in the Digital Age (Virtual):

15 July 2022 - VIRTUAL training

Free