The purpose of ITIL 4 is to provide organizations with comprehensive guidance for the management of IT-enabled service in the digital economy. A key aspect to the digital economy is digital technology, the changes created by which requires organizations to work differently – the need for an... READ MORE
* Initial price shown is the base price for courses at Heywood.
Other venues may have additional supplements.
(Prices exclude VAT which will be added at the prevailing rate.)
The purpose of ITIL 4 is to provide organizations with comprehensive guidance for the management of IT-enabled service in the digital economy. A key aspect to the digital economy is digital technology, the changes created by which requires organizations to work differently – the need for an effective Digital & IT Strategy being clear.
The 3-day Digital and IT Strategy module focuses on the alignment of digital business strategy with IT strategy. It also covers how disruption from new technologies are impacting organizations in every industry and how business leaders are responding. It will help IT leaders and aspiring leaders build and implement effective IT and digital strategy that can tackle digital disruption and drive success.
To find out more about this course then take a look at the following recorded webinar:
What is ITIL4 Leader: Digital & IT Strategy
ITIL 4: Digital and IT Strategy is part of the ITIL 4 Strategic Leader designation. Digital and IT Strategy is a compilation and discussion of approaches and practices employed by business professionals who are navigating a landscape that is volatile, uncertain, complex, and ambiguous (VUCA).
The premise of ITIL 4: Digital and IT Strategy is that all organizations exist to provide products and/or services that other people need, and they need to do so efficiently and at a desired level of quality. An organization’s strategy defines how it achieves this.
In a digitally enabled world, people need different products and services, and
organizations can fulfil their customer’s needs faster and better. Each new technology offers new opportunities and capabilities. A digital and IT strategy defines which of those opportunities and capabilities will best enable the organization to meet its purpose and remain viable.
Organizations need to change as rapidly as the environment around them. These changes usually lead to flatter organizational structures, more responsive operations, and faster decision-making.
Who is ITIL4: Digital & IT Strategy for?
ITIL 4: Digital and IT Strategy was written for business leaders who understand that the future of their organization depends on how they use digital and information technology.
Many of these leaders are IT managers who are learning to augment their technical expertise with business understanding. Others are business leaders who must learn how to harness the disruptive power of digital and information technology.
The publication is a guide for executives that explains how to ensure short-term results while planning for long-term viability. The content provides practical ideas and tools for defining the vision and strategy of the organization, and then implementing it through effective organizational change. The book also provides an overview of the capabilities needed in digital organizations.
The guidance will be useful to business analysts, steering committee members, enterprise architects, senior business managers, vendor managers, business relationship managers, and service management leaders.
The assessment process for this modules comes in 2 parts.
Part 1: Practical assignment
Part 2: Multiple choice exam
To book any of these dates, please see below.
Please Note: Exam fees (where applicable) are included in the prices quoted.
22-24 November 2021 - Heywood (Manchester) ** Special Offer **
7-9 February 2022 - Heywood (Manchester)
3-5 May 2022 - Heywood (Manchester)
13-15 December 2021 - VIRTUAL training
21-23 March 2022 - VIRTUAL training
6-8 June 2022 - VIRTUAL training