This 3-day course explores and explains principles, methods, and techniques that can be universally used to direct, plan, and improve. Thorough planning creates a shared understanding of how work will be organized and managed, allowing contributors to understand their roles and to coordinate and... READ MORE
(Prices exclude VAT which will be added at the prevailing rate.)
This 3-day course explores and explains principles, methods, and techniques that can be universally used to direct, plan, and improve. Thorough planning creates a shared understanding of how work will be organized and managed, allowing contributors to understand their roles and to coordinate and collaborate efficiently and effectively. Identifying and acting upon improvement opportunities ensures that the organization grows and remains successful and competitive over time. The course therefore focuses on activities in and around Plan and Improve.
To find out more about this course then take a look at the following recorded webinar:
The purpose of the ITIL 4 Direct Plan and Improve Qualification is:
The purpose of the ITIL 4 Direct Plan and Improve Examination is:
The target audience for this qualification is:
Understand the Key Concepts of Direct, Plan & Improve
Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
Understand the role of GRC and know how to integrate the principles and methods into the service value system
Understand and know how to use the key principles and methods of continual improvement for all types of improvements
Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement
Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
Understand and know how to direct, plan and improve value streams and practices
This course is also available as an e-learning course option. You can find details of this here:
To book any of these dates, please see below.
Please Note: Exam fees (where applicable) are included in the prices quoted.
25-27 November 2024 - VIRTUAL training |
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27-29 January 2025 - VIRTUAL training |
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24-26 March 2025 - VIRTUAL training |
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19-21 May 2025 - VIRTUAL training |