22 July 2014
ITIL® System Design for System Designers
This short-day workshop is designed for experienced IT professionals working in Service Design who require a better understanding of the ITIL elements of the Service Design phase of the ITIL® core Lifecycle, and how it may be implemented to enhance the quality of IT service provision within an organisation.
It draws upon service management best practice guidance documented in the ITIL® Service Design core volume.
More details and booking link: click here.