30 Years
of IT Service Management
of IT Service Management
For an organization to effectively create, deliver and support its products and services it is essential to understand value and how value is created across each and every activity performed across the Service Value Chain. This 3-day course will describe how value streams can be built and managed... READ MORE
* Initial price shown is the base price for courses at Heywood.
Other venues may have additional supplements.
* Price excludes VAT which will be added at the prevailing rate.
For an organization to effectively create, deliver and support its products and services it is essential to understand value and how value is created across each and every activity performed across the Service Value Chain. This 3-day course will describe how value streams can be built and managed in a holistic way and how continual iterations and feedback loops can be included. It explores areas such as development, testing, knowledge, customer and employee feedback, new technologies, sourcing, and ways of managing work. This course will focus on those activities in the areas of Obtain/Build, Design & Transition and Deliver & Support.
The purpose of the ITIL 4 Create, Deliver and Support Qualification is:
The purpose of the ITIL 4 Create, Deliver and Support Examination is:
The target audience for this qualification is:
Understand how to plan and build a service value stream to create, deliver and support services:
Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
Know how to create, deliver and support services
To book any of these dates, please see below.
Please Note: Any applicable exam fees are not included in the prices quoted.
13-15 January 2020 - Heywood (Manchester) |
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20-22 April 2020 - Heywood (Manchester) |
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17-19 February 2020 - London |
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23-25 March 2020 - London |
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20-22 April 2020 - London |
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27-29 May 2020 - London |