30 Years
of IT Service Management
of IT Service Management
For an organization to effectively create, deliver and support its products and services it is essential to understand value and how value is created across each and every activity performed across the Service Value Chain. This e-learning module will describe how value streams can be built and... READ MORE
(Prices exclude VAT which will be added at the prevailing rate.)
For an organization to effectively create, deliver and support its products and services it is essential to understand value and how value is created across each and every activity performed across the Service Value Chain. This e-learning module will describe how value streams can be built and managed in a holistic way and how continual iterations and feedback loops can be included. It explores areas such as development, testing, knowledge, customer and employee feedback, new technologies, sourcing, and ways of managing work. This course will focus on those activities in the areas of Obtain/Build, Design & Transition and Deliver & Support.
Course Duration: 18-hours
Course Access Period: 90-days
The ITIL®4 courses on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited
Module 1 - SVS Key Concepts and Challenges
Module 2 – Value Streams for New Services
Module 3 – Value Streams for User Support
Module 4 – Know how to Create, Deliver and Support Services
Module 5 – Course Recap and Exam Preparation
Prerequisites:
Candidates must hold the ITIL Foundation Course. The ITIL Foundation is a pre-requisite for anyone wanting to study higher level ITIL courses,
Exam format:
This course is suitable for:
IT Operations Manager; Service Desk Manager; Development Managers; Developers; Infrastructure Operations Engineer; Change and Release Manager; Incident Manager; Problem Manager; Service Transition Manager; Application Operations Engineer; Availability Manager; IT Coordinator; Network Systems Administrator; IT Support Manager; Technical Support Engineer; Information Security; Data Center Support Specialist and others
Please Note: Exam fees (where applicable) are included in the prices quoted.
ITIL®4 Specialist - Create Deliver & Support e-learning |