ITIL®4 Specialist - Create Deliver & Support e-learning+
Self-paced training

In partnership with PeopleCert, we offer ITIL®4 Create, Deliver & Support e-learning and e-learning+ training. Included in this package are the following: Official ITIL4 Create, Deliver & Support eBook Exam voucher inclusive of web-proctoring service 6 months access to...  READ MORE

Price: £1,150 *

  • Course:ITIL4-CDS-CBT+ ( £1,150 )

(Prices exclude VAT which will be added at the prevailing rate.)

ITIL®4 Specialist - Create Deliver & Support e-learning+


In partnership with PeopleCert, we offer ITIL®4 Create, Deliver & Support e-learning and e-learning+ training. Included in this package are the following:

  • Official ITIL4 Create, Deliver & Support eBook
  • Exam voucher inclusive of web-proctoring service
  • 6 months access to comprehensive, interactive e-learning content
    • 8-10 hours estimated duration
  • Learner kit (Official Training Materials) - eLearning+ only
  • Take2 exam resit option - eLearning+ only
  • Official Mock exam - e-Learning+ only

ITIL4 Create, Deliver & Support e-Learning: £1,050 (click here)

ITIL4 Create, Deliver & Support e-Learning+: £1,150 (click here)


For an organization to effectively create, deliver and support its products and services it is essential to understand value and how value is created across each and every activity performed across the Service Value Chain. This e-learning course will describe how value streams can be built and managed in a holistic way and how continual iterations and feedback loops can be included. It explores areas such as development, testing, knowledge, customer and employee feedback, new technologies, sourcing, and ways of managing work. This course will focus on those activities in the areas of Obtain/Build, Design & Transition and Deliver & Support.

The purpose of the ITIL 4 Create, Deliver and Support Qualification is:

  • to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools
  • to provide the candidate with an understanding of service performance, service quality and improvement methods.

The purpose of the ITIL 4 Create, Deliver and Support Examination is:

  • to assess whether the candidate can demonstrate sufficient understanding and application of ITIL 4 to the creation, delivery and support of services, as described in the syllabus below, to be awarded the ITIL 4 Create, Deliver and Support qualification. The ITIL 4 Create, Deliver and Support qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern IT-enabled services, teams and workflows.

The target audience for this qualification is:

  • individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
  • existing ITIL qualification holders wishing to develop their knowledge.

Course Content

Service Design and Development
Learn to design and develop services that meet customer needs and fulfill business objectives. Skills include defining requirements, designing components and ensuring service quality.

Service Delivery
Understand the processes and activities involved in delivering high-quality IT services, including service transition and operation.

Service Support
Gain expertise in the support functions and practices required to maintain and manage IT services effectively.

Service Performance Metrics
Identify and measure Key Performance Indicators and other metrics to assess the performance and effectiveness of IT services.

Service Automation and Technology
Discover the role of automation and technology in service creation, delivery and support.

Culture and Collaboration
See how to foster a service-oriented culture within your organisation and learn to promote collaboration between teams and departments to deliver success.

Continuous Improvement
Continuous improvement is the ITIL framework's main area of focus. Learn how to use feedback and data to improve services, processes and practices.

Customer and User Experience
Align services with customer expectations to address needs promptly and efficiently and deliver exceptional customer experiences.

ITIL 4 Principles
Apply ITIL 4's guiding principles ("Focus on Value", "Start Where You Are", and "Optimise and Automate") to boost efficiency.

How to order

To order this course then click the "Book now" option and enter your details. We will then be in contact to establish a preferred start date and payment method. Unless your company has a credit account with us then we expect full payment prior to access being given to the course.

The customer is granted a non-exclusive non-transferable licence to access designated training material. Training material is supplied for the use of the registered student(s) only. Access licences are granted for an initial period of six months unless otherwise stated.

Cancellation & Transfers
Once an allocated e-Learning license has been accessed it cannot be cancelled or transferred.


On order, an exam voucher will be provided to enable the student to book a web-proctored, online exam at a time and date that suits them.


Candidates must hold the ITIL Foundation Course. The ITIL Foundation is a pre-requisite for anyone wanting to study higher level ITIL courses,

Exam format:

  • Online exam with web-proctoring
  • 90 minutes closed book
  • 40 multiple choice questions (each one being worth 1 mark)
  • Pass mark 28 out of 40 or 70%.
  • Candidates must have passed the ITIL4 Foundation examination to attend this course.

The exam will be administered through PeopleCert's ExamShield application for which there are a few recommendations:

Download and install the application at the earliest opportunity.
Run the application's inbuilt software compatibility check well in advance of the exam.

Avoid using a corporate device which may have security policies in place which could effect the working of the application.


Bite-sized learning modules
Experience e-learning through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.

Interactive & engaging content
Dive into an interactive environment filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching.

Self-directed learning
Take charge of your education. This self-directed learning format lets you choose your focus areas, empowering you to tailor your educational journey to your personal goals.

Learn at your own speed
Take advantage of closed captioning and adjustable player settings. This personalised approach ensures a comfortable and effective learning experience for everyone.

Real-time progress tracking
Stay on top of your learning with real-time progress tracking. Knowledge checks reinforce your understanding, ensuring a solid grasp of the material as you progress.

Real-world case study approach
Benefit from the use of a real-world-based case study that guides you through using ITIL 4 during the whole project, from start to finish.

Structured learning checklist
Each module includes a detailed learning checklist, guiding you through the course structure and ensuring you cover all key topics.

Embedded ITIL 4 glossary
Access the official ITIL 4 glossary anytime, embedded within the course. This handy resource is a valuable tool for quick reference and deepening your understanding of ITIL 4 terminology.

Seamless Canvas integration
Delivered via the Canvas Learning Management System, this course offers a seamless, user-friendly learning experience.

Dates For ITIL®4 Specialist - Create Deliver & Support e-learning+

Dates for this course are available on request. Please Contact us for details.

Availability and pricing for ITIL®4 Specialist - Create Deliver & Support e-learning+:

Dates for this course are available on request. Please Contact us for details.