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These Terms & Conditions apply to all training courses, consultancy services, examinations, digital learning products and related services supplied by SYSOP Ltd (“SYSOP”, “we”, “us” or “our”).
By placing an order, confirming a booking, submitting a website booking, accepting a quotation or otherwise instructing SYSOP to proceed, the Client agrees to these Terms & Conditions.
“Client” means the organisation or individual purchasing services from SYSOP.
“Delegate” means the individual attending or accessing training services.
“Course Fee” means the fee payable for training, consultancy, examinations or related services.
“Total Charge” means the full amount payable for the relevant training, consultancy, examination, digital learning or related service.
“Training Credits” means prepaid credit purchased from SYSOP for future services.
“Training Partner” means any third-party organisation authorised by SYSOP to deliver training, examinations, digital learning or related services.
“Working Day” means Monday to Friday excluding public holidays in England.
Bookings may be made through SYSOP’s website, by email, by purchase order, through acceptance of a quotation, or by any other method accepted by SYSOP.
A booking shall be treated as confirmed when the Client indicates that they wish to proceed with the booking, including by email confirmation, website booking submission, purchase order, written acceptance of a quotation, or other written instruction.
Where a Client confirms by email that they wish to proceed, SYSOP shall be entitled to treat that email as authorisation to process the booking and issue an invoice.
SYSOP will normally acknowledge bookings within one working day of receipt.
Joining instructions and any applicable pre-course information will normally be issued between one and two weeks prior to the course start date.
SYSOP reserves the right to make reasonable changes to course content, trainers, schedules, venues, delivery format and/or course materials where necessary.
SYSOP also reserves the right to change classroom-based courses to virtual delivery where reasonably required.
SYSOP may deliver services directly or through approved Training Partners, subcontractors or affiliate organisations.
Where training, examinations, digital learning products or related services are provided by a Training Partner or third-party vendor, additional supplier terms and conditions may apply.
In the event of any conflict between SYSOP’s Terms & Conditions and mandatory third-party supplier terms, the relevant supplier terms shall take precedence only to the extent required for SYSOP to comply with its supplier obligations.
SYSOP shall use reasonable skill and care in selecting suitably qualified trainers and delivery partners.
Delegates may receive printed or electronic course materials appropriate to the course attended.
All course materials, training content and documentation remain the intellectual property of SYSOP and/or its licensors.
Materials are supplied solely for the personal use of the registered Delegate and must not be copied, reproduced, distributed, shared, uploaded or commercially exploited without prior written permission from SYSOP.
Some courses include mandatory pre-course study. Delegates are responsible for ensuring sufficient time is allocated to complete all required preparation work.
Delegates are responsible for:
SYSOP reserves the right to remove a Delegate from a course where behaviour is disruptive, inappropriate or unreasonable. In such circumstances no refund shall be payable.
Delegates are responsible for ensuring they meet all applicable examination prerequisites before booking.
Where examination vouchers are supplied:
All examination services are additionally subject to the terms and conditions of the relevant examination provider.
SYSOP accepts no responsibility for:
Training Credits are valid for twenty-four (24) months from the original invoice date unless otherwise agreed in writing.
Unused Training Credits shall automatically expire after this period without refund or extension.
Training Credits are non-refundable, cannot be exchanged for cash and may only be used for services supplied by SYSOP.
Any extension to validity periods shall be entirely at SYSOP’s discretion.
Invoices are normally issued upon order confirmation unless otherwise agreed in writing.
Payment terms are 30 days from invoice date.
SYSOP reserves the right to require payment in full prior to:
Where payment has not been received by the course start date or service delivery date, SYSOP reserves the right to:
Time for payment shall be of the essence.
SYSOP reserves the right to charge statutory interest and recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
All prices are exclusive of VAT unless otherwise stated.
An administration fee of £95 may apply to any cancellation, transfer, rescheduling, name change, substitution or amendment request.
This administration fee may apply to all services supplied by SYSOP, including but not limited to:
Where applicable, this administration fee shall be in addition to any cancellation charges, non-refundable supplier costs, examination fees, digital licence fees, subcontractor charges, venue costs, travel costs or other costs already incurred by SYSOP.
SYSOP may waive the administration fee at its discretion.
All cancellation requests must be submitted in writing.
Cancellation charges apply as follows:
| Notice Period | Cancellation Charge |
|---|---|
| More than 20 UK Working Days before course start date | Full refund |
| 11–20 UK Working Days before course start date | 50% of Course Fee |
| 10 UK Working Days or fewer before course start date | 100% of Course Fee |
Cancellation charges may also include any non-refundable third-party costs already incurred by SYSOP, including examination fees, digital licences, subcontractor charges, venue costs or travel costs.
Failure to attend a course without prior written cancellation shall be treated as a cancellation with full fees payable.
Transfer requests must be submitted in writing.
Transfer charges apply as follows:
| Notice Period | Transfer Charge |
|---|---|
| More than 20 UK Working Days before course start date | No transfer charge |
| 11–20 UK Working Days before course start date | 25% of Course Fee |
| 10 UK Working Days or fewer before course start date | SYSOP reserves the right to treat the request as a cancellation |
Delegate name changes or substitute Delegates may be accepted provided:
Once an examination voucher has been redeemed, activated, scheduled or associated with a named candidate, the voucher is strictly non-transferable and non-refundable.
Where a Training Partner, examination provider or third-party supplier imposes stricter name change, transfer or substitution terms, those supplier terms may apply.
SYSOP reserves the right to cancel, reschedule or modify courses where necessary due to operational requirements or circumstances beyond its reasonable control.
Where SYSOP cancels a course, Clients will be offered either:
SYSOP shall not be liable for:
arising from course cancellation, rescheduling, relocation or change of delivery format.
All cancellation or rescheduling requests must be submitted in writing.
| Notice Period | Charge |
|---|---|
| More than 20 UK Working Days | No charge |
| 11–20 UK Working Days | 50% of Total Charge |
| 10 UK Working Days or fewer | 100% of Total Charge |
| Notice Period | Charge |
|---|---|
| More than 20 UK Working Days | No charge |
| 11–20 UK Working Days | 50% of Total Charge |
| 10 UK Working Days or fewer | 100% of Total Charge |
Where SYSOP has incurred non-recoverable third-party supplier, subcontractor, venue, travel or preparation costs, SYSOP reserves the right to recover such costs from the Client.
Additional costs already incurred by SYSOP on behalf of the Client may also be chargeable.
Where a Training Partner or subcontractor imposes cancellation or rescheduling charges on SYSOP, SYSOP reserves the right to pass those charges on to the Client.
Delegate name changes or substitute Delegates may be accepted for in-house training or consultancy bookings provided:
Once an examination voucher has been redeemed, activated, scheduled or associated with a named candidate, the voucher is strictly non-transferable and non-refundable.
Where a Training Partner, examination provider or third-party supplier imposes stricter name change, transfer or substitution terms, those supplier terms may apply.
Where SYSOP undertakes bespoke course development, customised materials, tailored course preparation, private lab configuration or other pre-delivery consultancy or preparation work prior to course delivery, SYSOP reserves the right to charge for such work irrespective of course cancellation.
If a course is cancelled with more than fifteen (15) UK Working Days’ notice, SYSOP may still charge the Client for any development or customisation work already completed.
Any such charges shall be reasonable and proportionate to the work undertaken.
Where third-party or subcontractor costs are incurred in connection with bespoke development or customisation, SYSOP reserves the right to recover those costs from the Client.
SYSOP may resell, arrange or provide access to third-party:
Such services may be governed by separate third-party terms, licence conditions and usage restrictions.
Where applicable, the following shall be governed by the relevant supplier’s policies:
Once digital access, licences, examination services or third-party services have been issued, activated or redeemed, they are generally non-refundable and non-transferable unless otherwise permitted by the relevant provider.
SYSOP accepts no responsibility for:
SYSOP’s total liability arising from any contract or booking shall not exceed the total fees paid by the Client for the relevant services.
SYSOP shall not be liable for:
Nothing in these Terms excludes liability for:
SYSOP shall not be liable for any delay or failure to perform obligations where such delay or failure results from events beyond its reasonable control, including but not limited to:
In such circumstances, SYSOP may reschedule, relocate, substitute, defer or change the delivery format of the affected service.
SYSOP will process personal data in accordance with applicable UK data protection legislation.
Delegate information may be shared with Training Partners, examination providers or third-party suppliers where necessary for:
The Client is responsible for ensuring that any Delegate information provided to SYSOP is accurate and that Delegates are aware their information may be used for these purposes.
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales.
The parties submit to the exclusive jurisdiction of the courts of England and Wales.